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Recent guest reviews

Great location, rooftop bar, and staff!

Fun, great vibe! Beautiful decor, great people watching and excellent location too.

The room was overall great and love the style of interior design. Shower head pressure was weak - only flaw!

The staff was very friendly, the service a little slow

The location was fantastic. Plenty of shops and restaurants within walking distance.

Excellent experience, room very clean. Able to get a late check out without paying extra.

Location on Michigan Ave. was excellent. Very elegant luxurious hotel.

First room was dirty, the carpet had a green stain that looked like animal puke next to the bed frame under the ledge, there were also small brown things that looked lime chunks broken off of animal poop also just under the bed ledge... we got a second room which was clean and they compensated us with $16 drink cards, unfortunately $16 only covers one drink. A room upgrade wouldve been more appreciated. Overall loved the terrace, the guys by the front doors are super welcoming and helpful. Great bathtub with separate shower, good location

Great outdoor tarrace, nicly heated, with curling, allowing you to spend playful time outside in the winter.

Large rooms and great lobby bar! Staff attentive. Great location

Everyone was so polite as soon as you enter the hotel. Very informative and friendly. Clean and prestine. Enjoyed my stay and will return.

I came to town for a seminar at another nearby hotel. The "negotiated rate" was high so I found this hotel less per night and I found the Gwen to be a much nicer hotel. Room was spacious and clean, bed was very comfortable. Very trendy but comfortable decor. I was very pleased with my room and the location of this hotel. Located right on Michigan Ave within the Northbridge shopping mall. Will definitely stay here again.

Great location, very clean, reasonable overnight parking.

It's great experience. I'll recommend this hotel to my family and friends.

There was nothing wrong with the physical building, but someone was fighting, banging, arguing, and yelling from about 1am-4am. Called security several times to address it but no resolve. TERRIBLE night of sleep!

Terrible staff, hotel is showing its age, slow, lazy incompetent staff, overpriced, no coffee maker in the room and no mini bar. Will never stay here again

North Rush Street Chicago IL

Hotel highlights

  • Walking distance to Michigan Avenue and State Street
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center

Located in River North, The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago is adjacent to Michigan Avenue and within a 5-minute walk of other popular sights like State Street. This 4.5-star hotel has 311 guestrooms and offers conveniences like 2 restaurants, a 24-hour fitness center, and a rooftop terrace.


Dining

Enjoy dining at one of 2 onsite restaurants including Kostali, which specializes in Mediterranean cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to 10:00 AM.


Rooms

The 311 rooms have an array of amenities, including iPod docks, refrigerators, and free local calls. Guests can expect WiFi and 65-inch LCD TVs with cable channels. Beds are dressed in Frette Italian sheets and pillow menus, and bathrooms offer hair dryers and free toiletries. Laptop-compatible safes, ironing boards, and desks are also available.


Property features

At The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago, guests have access to a 24-hour fitness center, a rooftop terrace, and free WiFi in public areas. Valet parking is offered for USD 75.00 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and luggage storage. Other amenities at this luxury hotel include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Grand Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 5

Junior Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Superior Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 5

Guest reviews for The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

Everyone (20) Couples (5) Family (1)
5
Friends

Great location, rooftop bar, and staff!

By on Jun 14, 2021

Review comment responded on Jun 15, 2021

Thank you for sharing your positive experience with us and with your fellow travelers! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It would be an honor to welcome you back again in the future.

5
Partner Couples

Fun, great vibe! Beautiful decor, great people watching and excellent location too.

By on Mar 15, 2021

4
Everyone

By on Jan 6, 2021

Review comment responded on Jan 23, 2021

Thank you for your feedback and choosing to stay at The Gwen

1
Everyone

By on Dec 5, 2020

Review comment responded on Dec 7, 2020

I am sorry to hear we did not meet your expectations.

5
Partner Couples

The room was overall great and love the style of interior design. Shower head pressure was weak - only flaw!

By on Jan 12, 2020

4
Family

The staff was very friendly, the service a little slow

By on Dec 17, 2019

5
Partner Couples

The location was fantastic. Plenty of shops and restaurants within walking distance.

By on Apr 16, 2019

Review comment responded on Apr 17, 2019

Thank you for your feedback and for choosing to stay at The Gwen Hotel

5
Partner Couples

Excellent experience, room very clean. Able to get a late check out without paying extra.

By on Mar 31, 2019

Review comment responded on Apr 3, 2019

Thank you for sharing your feedback with us. I am pleased to hear you enjoyed your recent stay! We look forward to welcoming you back whenever your travels bring you back to Chicago!

5
Partner Couples

Location on Michigan Ave. was excellent. Very elegant luxurious hotel.

By , from Lake Bluff, IL us on Mar 25, 2019

Review comment responded on Mar 27, 2019

Thank you for sharing your feedback and for choosing to stay at The Gwen Hotel.

5
Everyone

By on Mar 4, 2019

Review comment responded on Apr 3, 2019

Thank you for sharing your feedback with us. I am pleased to hear you enjoyed your recent stay! We look forward to welcoming you back whenever your travels bring you back to Chicago!

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

521 North Rush Street, Chicago, IL 60611
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