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Recent guest reviews

Rooms, lobby and entire grounds very clean and well kept. Staff was extremely helpful and the location could not have been better to be able to walk to most areas of the city very easily. The views from our room were amazing! Highly recommended.

Great river views and friendly staff. Highly recommend this hotel and definitely come back again.

Getting into the parking garage was a hassle. There was a very strong odor under that garage. We will not go back there again.

Seems like all food & beverage options should be open now

Property was beautiful. Staff was super friendly.

The staff was so nice & helpful. The hotel is in a great location. Unfortunately we only got to stay one night but I would definitely go back!

The location was great i had a river view room awesome the only thing there was no room service to clean the rooms daily or pick up trash

Customer Service by Rachael was outstanding! She was extremely pleasant, attentive, and helpful. Location to attractions was very good. Shower head leaked some, and no longer a pool or hot tub in hotel. Very clean.

The hotel has a beautiful view of the river. The room was lovely however the parking was terrible for $60 a night and parking garage was so small

Room wasn't fully cleaned, parking was horrible, the sound of the elevator going back and fourth was troubling to sleep. We didn't even sleep overnight. My wife and I checked out around 1am or 2 am.

First of all the lady at the front desk was so extremely rude. She has no communication skills. We drove from Michigan so after she checks us in, I pay 60$ for parking, just for it to not be working properly. So we had to sit in our vehicle with a crying baby for 30 minutes until they fixed it. We get to our room just to find urine marks under the toilet seat. We had dinner reservations at a restaurant, so we leave to go. We get locked in the parking garage for another 20 minutes. We were late for our dinner reservation and had to go find food at a McDonald’s. We get back to the hotel to be locked out again. Waiting another 25 minutes for someone to come talk to us like we’re stupid. Very very disappointed in the whole process of our stay. We wouldn’t recommend to anyone. We spent 390$ just for hotel/parking and it was the worst stay of our lives.

I was unhappy that our shower broke and I was unable to get comfortable in my own room. Then the battery on the door went out. We requested towels and they never came

Very nice hotel , very hard to find. After 30-40 mins of using GPS, I finally called the hotel and was told to use The Palm and was finally able to find the hotel. Great location though

E Wacker Dr Chicago IL

Hotel highlights

  • Walking distance to Chicago Riverwalk and Michigan Avenue
  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center

Located in The Loop, Swissotel - Chicago is within a 5-minute walk of popular attractions such as Chicago Riverwalk and Michigan Avenue. This 4.5-star hotel has 661 rooms and welcomes guests with a restaurant, a 24-hour fitness center, and a conference center.


Dining

Enjoy a leisurely bite to eat at The Palm, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 8:00 AM to 10:30 AM and on weekends from 8:00 AM to noon.


Rooms

Swissotel - Chicago's 661 rooms provide iPod docks, refrigerators, and coffee makers. LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Safes, phones, and ironing boards are also standard.


Property features

Guests of Swissotel - Chicago enjoy a 24-hour fitness center, free WiFi in public areas, and a conference center. Self parking is offered for USD 60.00 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this luxury hotel include a business center, a computer station, and express check-in.

Room options

Classic Double Room, 2 Double Beds, River View

2 Double Beds | Sleeps 4

Classic Room, 1 King Bed, River View

1 King Bed | Sleeps 3

Classic Double Room, 2 Double Beds, City View

2 Double Beds | Sleeps 4

Swiss Pinnacle, Room, 1 King Bed, Non Smoking, Lake View

1 King Bed | Sleeps 3

Guest reviews for Swissotel - Chicago

Everyone (56) Couples (27) Family (24)
5
Partner Couples

Rooms, lobby and entire grounds very clean and well kept. Staff was extremely helpful and the location could not have been better to be able to walk to most areas of the city very easily. The views from our room were amazing! Highly recommended.

By on Jul 30, 2021

5
Partner Couples

Great river views and friendly staff. Highly recommend this hotel and definitely come back again.

By on Jul 20, 2021

2
Partner Couples

Getting into the parking garage was a hassle. There was a very strong odor under that garage. We will not go back there again.

By on Jul 6, 2021

4
Family

Seems like all food & beverage options should be open now

By on Jun 27, 2021

3
Everyone

By on Jun 26, 2021

5
Partner Couples

Property was beautiful. Staff was super friendly.

By on Jun 15, 2021

3
Partner Couples

The staff was so nice & helpful. The hotel is in a great location. Unfortunately we only got to stay one night but I would definitely go back!

By on Jun 14, 2021

5
Partner Couples

The location was great i had a river view room awesome the only thing there was no room service to clean the rooms daily or pick up trash

By on May 11, 2021

4
Everyone

By on May 3, 2021

4
Family

Customer Service by Rachael was outstanding! She was extremely pleasant, attentive, and helpful. Location to attractions was very good. Shower head leaked some, and no longer a pool or hot tub in hotel. Very clean.

By on Apr 16, 2021

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