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Recent guest reviews

The room was nice! Clean & quiet. So badly needed after a day of travel. Beds are comfortable!

Arrived at hotel via free shuttle service. Major traffic problems at airport so it took forever though this is not the fault of the hotel. I specifically chose this hotel because it had a restaurant onsite and I had a later arrival and early departure the next day. Huge backup at check-in desk. Only two employees a front desk of a 9 story hotel. Restaurant closed at 7 PM as did room service due to "mechanical issues." I asked for restaurant recommendations, was told "this is better than that" and handed menus for pizza places that deliver. Food arrived 2 hours later, cold and inedible. The next day, leaving the hotel I saw there was a Hooters walking distance away. Room itself was musty, bed had an old mattress that was long overdue for replacement with huge valley in center, shower drain had dirty rust stain, and AC was noisy. Place was completely sold out so no room changes. Do not recommend.

Location was close by many food places. But the hotel room we stay at carpet was old and some pieces were cut out and had red stains around the rooms weird

This place is old &.....I don't know how to say.......I want to use the word threadbare, but that's not exact. It's just old & maintained rather than remodeled. The point is, if you're looking for a place DOWNTOWN which is relatively inexpensive AND clean & professional, this is it. I've been unable to find any place DOWNTOWN that is as inexpensive a this, yet not objectionable. The room was scrupulously clean, no bugs, had ALL the amenities you expect.....it was just a bit dated. But all I needed was a clean place to sleep & bathe between a flight ar @ 11PM & (and I was in great pain from unaccustomed touring) the ferry lv at 11 AM. If you're looking for the Ritz, this ain't it. If you're looking for a place DOWNTOWN to flop, in cleanliness & safety for the night, this is it. And the desk clerk, Maya, was the friendliest, most helpful, in recent memory.

Pool was too packed considering it was covid. No hot breakfast available.

When I was buying online there was written it will be a breakfast but there was no breakfast

I liked the fact that it was close to the airport. It was nice and clean.

There was only one employee working the front desk and it took forever to be checked in. They are now charging for parking which is ridiculous.

The breakfast was really good. Something different every day. I like. The pool has too much clorox. The odor was too strong.

West Higgins Road Chicago IL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle

SpringHill Suites Chicago O'Hare by Marriott places you within 3 miles (5 km) of popular attractions like Donald E. Stephens Convention Center and Rosemont Theatre. This 3-star hotel has 245 guestrooms and offers an indoor pool, free in-room WiFi, and a free airport shuttle.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge.


Rooms

All 245 soundproofed accommodations feature kitchenettes and space to spread out with sitting areas. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and free local calls are other standard amenities. Change of towels is available on request.


Property features

At SpringHill Suites Chicago O'Hare by Marriott, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. If you drive, self parking is USD 17 per day, or you can take advantage of the free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a business center, and express check-in.

Room options

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Suite, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 6

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Suite, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 6

Guest reviews for SpringHill Suites Chicago O'Hare by Marriott

Everyone (39) Couples (3) Family (7)
5
Family

The room was nice! Clean & quiet. So badly needed after a day of travel. Beds are comfortable!

By on Jul 8, 2021

3
Everyone

By on Jul 3, 2021

5
Everyone

By on Jun 23, 2021

2
Everyone

Arrived at hotel via free shuttle service. Major traffic problems at airport so it took forever though this is not the fault of the hotel. I specifically chose this hotel because it had a restaurant onsite and I had a later arrival and early departure the next day. Huge backup at check-in desk. Only two employees a front desk of a 9 story hotel. Restaurant closed at 7 PM as did room service due to "mechanical issues." I asked for restaurant recommendations, was told "this is better than that" and handed menus for pizza places that deliver. Food arrived 2 hours later, cold and inedible. The next day, leaving the hotel I saw there was a Hooters walking distance away. Room itself was musty, bed had an old mattress that was long overdue for replacement with huge valley in center, shower drain had dirty rust stain, and AC was noisy. Place was completely sold out so no room changes. Do not recommend.

By on Jun 15, 2021

2
Everyone

By on Jun 13, 2021

5
Everyone

By on May 23, 2021

Review comment responded on Jun 4, 2021

Thank you for your wonderful review! We know your time is valuable and we really appreciate the feedback. We are glad to see that you enjoyed your experience here at the SpringHill Suites, Chicago O’Hare. The team here really does try to make every guests' experience a memorable one. It was a pleasure having you stay with us and we look forward to seeing you the next time your travels bring you to the area!

2
Everyone

By on May 22, 2021

Review comment responded on Jun 4, 2021

Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others.

3
Family

Location was close by many food places. But the hotel room we stay at carpet was old and some pieces were cut out and had red stains around the rooms weird

By on May 8, 2021

Review comment responded on May 9, 2021

Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. I am disappointed and disheartened to learn of your experience during your stay and offer my deepest apologies for not meeting your expectations. Please know that I will address these shortcomings with the appropriate team leaders to best understand how we can prevent this from happening in the future. We hope you will try us again the next time your travels bring you to the area.

4
Everyone

This place is old &.....I don't know how to say.......I want to use the word threadbare, but that's not exact. It's just old & maintained rather than remodeled. The point is, if you're looking for a place DOWNTOWN which is relatively inexpensive AND clean & professional, this is it. I've been unable to find any place DOWNTOWN that is as inexpensive a this, yet not objectionable. The room was scrupulously clean, no bugs, had ALL the amenities you expect.....it was just a bit dated. But all I needed was a clean place to sleep & bathe between a flight ar @ 11PM & (and I was in great pain from unaccustomed touring) the ferry lv at 11 AM. If you're looking for the Ritz, this ain't it. If you're looking for a place DOWNTOWN to flop, in cleanliness & safety for the night, this is it. And the desk clerk, Maya, was the friendliest, most helpful, in recent memory.

By on May 7, 2021

Review comment responded on May 9, 2021

Thank you for taking the time to share your comments regarding your recent stay at the SpringHill Suites, Chicago O’Hare. It was a pleasure having you here and we hope to see you again soon!

4
Everyone

By on Mar 30, 2021

Review comment responded on Apr 11, 2021

Thank you for the feedback. We hope you will stay with us again.

SpringHill Suites Chicago O'Hare by Marriott

8101 West Higgins Road, Chicago, IL 60631
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