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Recent guest reviews

Not very accommodating

I loved the outdoor swimming pool, community grill and staff was friendly. Breakfast was good (hot and cold options). I was unimpressed with cleaning crew or maybe the cleaning crew guidelines. We stayed for two nights. No one came to clean the room/make the bed while we were there. We had to find our own towels for the room and ask many times for towels by the pool. it was a bit of an inconvenience but otherwise, the stay was very pleasant.

I’ve never had to pay for parking at a hotel outside the city and this was not clear at the time I made my reservation, but there is a $12 per night charge. Bed was uncomfortable and sofa bed was extremely uncomfortable. Not enough blankets/sheets and only 2 towels provided for a 3-person reservation. Lights out in the hallway and due to location near a dispensary, weed smell inside is very strong. We have stayed at the Oak Brook location and it was much nicer.

This hotel is showing its wear and there’s trash all over the parking lot and a lot of ants crawling around in the rooms. Fitness room had no cleaning wipes, no towels, nothing to clean equipment with (which was covered in sweat from previous users). I asked at the front desk, expecting they’d put a canister of wipes in the fitness room—instead I was given three wipes in a sandwich bag. Asked for a blanket for the pull-out couch, told they didn’t have any. Asked for a basketball for the court and they only had an unusable deflated ball and no air pump. The staff were very kind, but there was a definite feeling of “This is what we’re dealing with—sorry!” Did Marriott cut budgets or something?

hotel was close to venue and was near several restaurants

The room looked different from the advertised picture, so I was a little disappointed in less space, but it had other good things. It was overall a pleasant stay and very clean

I did not like that when I got there the receptionist was doing something at the computer and I waited to see If he noticed me, but I have to say Hello to get his attention, even though the door makes a sound when you enter the property

I did like the different access(doorway). Very clean - Next to Allstate Arena walk out of hotel to arena (pay the extra money for the room - worth it on concert days - parking around the area is horrible

Bright wall paint choice! Table for use at the couch. Comfortable bed, and nice bathroom amenities.

Convenient to airport (via shuttle). Everything as expected.

My wife and I have stayed at this hotel several times after returning to O'Hare airport from a trip to Europe. It is very comfortable and convenient and reasonably priced. I will continue to use this hotel when flying into O'Hare.

This was a nice hotel. Very clean and up to date. I would definitely stay there again

It is within walking distance to Allstate arena, stores and restaurants. Rooms are nice the staff is friendly. Just a little pricy compared to other hotels around the area, but I still highly recommend this hotel.

This is a very nice hotel located close to O'Hare airport. It is comfortable, spacious and moderately priced. I will look forward to staying here again.

The pool was great! It was clean, and felt like a little piece of paradise. There are two small garden displays and an outdoor barbeque and gazebo area. It felt like a resort more than ahotel. Our room was much more than we expected. We had a dishwasher, a full wrap around couch, and a large desk in our room. It felt like a home away from home. The only thing it was missing was a safe in the room.

Great location and morning breakfast. Room was clean and close to the L train.

N Chestnut St Rosemont IL

Hotel highlights

  • Free continental breakfast
  • Free in-room wired Internet
  • Free airport shuttle
  • Outdoor pool

Located within a 5-minute walk of Allstate Arena, Residence Inn by Marriott O'Hare is within a 15-minute stroll of Lake Park. This 192-room, 3-star hotel welcomes guests with free breakfast, an outdoor pool, and a free airport shuttle.


Dining

Free continental breakfast is included with your stay and awaits you each morning. For a nice break, mingle with other guests at the free daily manager's reception.


Rooms

All 192 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. Guests can expect free wired Internet and flat-screen TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Sofa beds, coffee makers, and free newspapers are also standard.


Property features

At Residence Inn by Marriott O'Hare, guests enjoy features like an outdoor pool, a gym, and a spa tub. If you drive, self parking is USD 12.00 per day, or you can take advantage of the free airport shuttle (available on request). Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 2 Bedrooms, Non Smoking

2 Double Beds | Sleeps 6

Suite, 1 Bedroom, Non Smoking

1 Queen Bed | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 4

Guest reviews for Residence Inn by Marriott O'Hare

Everyone (9) Couples (8) Business (8) Family (29) Other (2) Friends (1)
4
Family

Not very accommodating

By , from San Ramon on Aug 27, 2021

3
Partner Couples

I loved the outdoor swimming pool, community grill and staff was friendly. Breakfast was good (hot and cold options). I was unimpressed with cleaning crew or maybe the cleaning crew guidelines. We stayed for two nights. No one came to clean the room/make the bed while we were there. We had to find our own towels for the room and ask many times for towels by the pool. it was a bit of an inconvenience but otherwise, the stay was very pleasant.

By on Aug 16, 2021

2
Family

I’ve never had to pay for parking at a hotel outside the city and this was not clear at the time I made my reservation, but there is a $12 per night charge. Bed was uncomfortable and sofa bed was extremely uncomfortable. Not enough blankets/sheets and only 2 towels provided for a 3-person reservation. Lights out in the hallway and due to location near a dispensary, weed smell inside is very strong. We have stayed at the Oak Brook location and it was much nicer.

By on Jul 10, 2021

3
Family

This hotel is showing its wear and there’s trash all over the parking lot and a lot of ants crawling around in the rooms. Fitness room had no cleaning wipes, no towels, nothing to clean equipment with (which was covered in sweat from previous users). I asked at the front desk, expecting they’d put a canister of wipes in the fitness room—instead I was given three wipes in a sandwich bag. Asked for a blanket for the pull-out couch, told they didn’t have any. Asked for a basketball for the court and they only had an unusable deflated ball and no air pump. The staff were very kind, but there was a definite feeling of “This is what we’re dealing with—sorry!” Did Marriott cut budgets or something?

By on Jul 8, 2021

Review comment responded on Jul 10, 2021

Thank you for choosing to stay at the Residence Inn Chicago O'Hare and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.

3
Everyone

By on Oct 12, 2020

Review comment responded on Oct 14, 2020

Thank you for taking the time to review our hotel. We hope to see you again soon.

5
Everyone

hotel was close to venue and was near several restaurants

By , from Middletown, IL on Nov 26, 2019

Review comment responded on Dec 2, 2019

Thank you for the 5/5 rating. We are glad the hotel met your needs while you stayed with us. we hope to see you again soon.

4
Family Family

The room looked different from the advertised picture, so I was a little disappointed in less space, but it had other good things. It was overall a pleasant stay and very clean

By on Oct 14, 2019

Review comment responded on Oct 15, 2019

Thank you for your review and we are looking forward to seeing you again on your next visit!

3
Family

I did not like that when I got there the receptionist was doing something at the computer and I waited to see If he noticed me, but I have to say Hello to get his attention, even though the door makes a sound when you enter the property

By on Oct 11, 2019

Review comment responded on Dec 2, 2019

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met or exceeded upon arrival. Per your comments, we have addressed your concerns with our staff. We aspire to uphold the high standards of our Marriott brand with service being our top priority. We sincerely apologize for any inconvenience.

4
Family

I did like the different access(doorway). Very clean - Next to Allstate Arena walk out of hotel to arena (pay the extra money for the room - worth it on concert days - parking around the area is horrible

By on Oct 8, 2019

Review comment responded on Oct 15, 2019

Thank you for your review, we are glad that our hotel was convenient to your needs during your time in Rosemont. we look forward to having you again.

5
Family Family

Bright wall paint choice! Table for use at the couch. Comfortable bed, and nice bathroom amenities.

By on Aug 31, 2019

Review comment responded on Sep 6, 2019

Thank you for taking the time to review our hotel. We appreciate the 5/5 rating and we are so happy to know the room was to your liking. We look forward to seeing you the next time you travel through Chicago.

Residence Inn by Marriott O'Hare

7101 N Chestnut St, Rosemont, IL 60018
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