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Recent guest reviews

It was a nice hotel, i enjoyed using the indoor pool and whirlpool. Wish i could of spent more time there maybe tryed out the sauna too. I didnt like that i had to pay for parking.

In short , I am a Bonvoy member. Pre paid and when arrived, was still given the 8th floor on a Thursday. (Tash) & another bilingual young lady. Not busy! Very noisy floor adjacent room smoking partying both nights until 4am! S/w Front desk superv last night I was staying Tried to be nice. Offered bf ticket to which btw, outrageously priced breakfast zero complimentary coffee?? No Starbucks should not be a “paid” Option! Much less should the gross room coffee suffice. It’s coffee guys. Figure it out! Sheets stained. Provided photo to front desk. For the price you all are changing $35.00 parking fee. Either provide complimentary coffee or reduce your over priced breakfast. And yes other hotels in rosemont are providing complimentary coffee and reasonably priced breakfast. More over, as a business traveler when your staff verifies I’m a Bonvoy member . Immediately, apologize and fix the error. Not worth all the hassle and def. not worth the high prices. Comp night def warranted here.

It was clean

I did not like how dusty the floors were you can tell that the housekeeping is not cleaning the rooms like they should or dusting the bed frame was Dusty around the headboard and the tables were Dusty I can give them recognition on the bathroom the bathroom was clean. They really need to start vacuuming every room because it was just so much dust on the carpet.

I liked the room lay out and modern look. I will definitely stay again

The first room they gave us was still dirty (makeup on pillow candy wrapper on floor) I also called front desk for extra pillows and to see if we could use my amazon stick in the room and nobody showed up after 45 minutes The second room we had gotten mind you this is all the same stay we got a smaller bed and the TVs kept cutting out I booked a king room I had requested for someone to come to the room and assist me in hooking up my amazon stick and they never came up But I did get the pillows after the second request

liked the layout, not your typical long hallways a little loud being so close to the highway and airport but expected because it was close to both

The televisions in the rooms were extremely small

We were very disappointed that the parking policy changed. We have stayed there MANY times (before and after trips) and parking has always been included in the cost of the room. This time the woman at reception wanted to charge us $35/day. Sadly, we'll have to find a new airport hotel.

Nice hotel and good stuff. Clean rooms. Good breakfast.

It’s very clean, quite! The room is great with all the amenities you need. Great location

Very good rooms and only thing we don’t have enough towels and soap!

West Bryn Mawr Avenue Chicago IL

Hotel highlights

  • Onsite dining
  • Free airport shuttle
  • Indoor pool
  • Fitness center

Located in O'Hare, Renaissance Chicago O'Hare Suites Hotel is within a few miles (5 km) of popular sights such as Rivers Casino and Donald E. Stephens Convention Center. This 4-star hotel welcomes guests with 362 rooms and conveniences like an indoor pool, a free airport shuttle, and a gym.


Dining

Enjoy dining at one of 2 onsite restaurants including Asado Urban Grill, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start your day off with buffet breakfast, available for a fee.


Rooms

The 362 soundproofed accommodations afford space to spread out with a separate bedroom and living rooms. Guests can expect WiFi, wired Internet, and 32-inch TVs with cable channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and free weekday newspapers.


Property features

At Renaissance Chicago O'Hare Suites Hotel, guests enjoy features like an indoor pool, a gym, and a spa tub. If you drive, self parking is USD 35 per night, or you can take advantage of the free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Additional amenities include a business center, express check-in, and express check-out.

Room options

Club Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 4

Suite, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 4

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Renaissance Chicago O'Hare Suites Hotel

Everyone (33) Couples (8) Family (15)
4
Everyone

It was a nice hotel, i enjoyed using the indoor pool and whirlpool. Wish i could of spent more time there maybe tryed out the sauna too. I didnt like that i had to pay for parking.

By on Sep 30, 2021

Review comment responded on Oct 1, 2021

Thank you for staying with us! We do hope you chose us for your future travels

5
Everyone

By on Aug 17, 2021

2
Business Business

In short , I am a Bonvoy member. Pre paid and when arrived, was still given the 8th floor on a Thursday. (Tash) & another bilingual young lady. Not busy! Very noisy floor adjacent room smoking partying both nights until 4am! S/w Front desk superv last night I was staying Tried to be nice. Offered bf ticket to which btw, outrageously priced breakfast zero complimentary coffee?? No Starbucks should not be a “paid” Option! Much less should the gross room coffee suffice. It’s coffee guys. Figure it out! Sheets stained. Provided photo to front desk. For the price you all are changing $35.00 parking fee. Either provide complimentary coffee or reduce your over priced breakfast. And yes other hotels in rosemont are providing complimentary coffee and reasonably priced breakfast. More over, as a business traveler when your staff verifies I’m a Bonvoy member . Immediately, apologize and fix the error. Not worth all the hassle and def. not worth the high prices. Comp night def warranted here.

By on Jul 31, 2021

Review comment responded on Aug 1, 2021

Thank you for reviewing our hotel. We will relay to the appropriate department the concerns you had listed. Thank you for staying with us!

4
Everyone

By on Jul 12, 2021

Review comment responded on Jul 22, 2021

Thank you for staying with us! We do hope you return to our location for your future travels

4
Family with small children

It was clean

By on May 30, 2021

Review comment responded on Jun 1, 2021

Thank you for staying with us. We hope you enjoyed your stay.

5
Everyone

By on Feb 1, 2021

Review comment responded on Feb 15, 2021

Thank your staying with us!

4
Everyone

By on Oct 4, 2020

Review comment responded on Oct 4, 2020

Thank you for your feed back!

3
Everyone

By on Sep 27, 2020

Review comment responded on Sep 27, 2020

Thank you for your feedback.

2
Partner Couples

I did not like how dusty the floors were you can tell that the housekeeping is not cleaning the rooms like they should or dusting the bed frame was Dusty around the headboard and the tables were Dusty I can give them recognition on the bathroom the bathroom was clean. They really need to start vacuuming every room because it was just so much dust on the carpet.

By on Aug 23, 2020

Review comment responded on Aug 25, 2020

Thank you for your feedback. We have shared your comments with the appropriate hotel team to ensure this was an isolated incident. We also recognize these are unusual times and we thank you for choosing to stay with us.

4
Everyone

By on Aug 4, 2020

Review comment responded on Aug 5, 2020

Thank you for your feedback.

Renaissance Chicago O'Hare Suites Hotel

8500 West Bryn Mawr Avenue, Chicago, IL 60631
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