Skip to main content
Beginning of main content

Recent guest reviews

Room was dirty, bathroom a mess. We complained and asked them to re-clean while we were out. Came back 5 hours later, bathroom was reset and looked good. Went to jump into one of the beds, DIRTY SHEETS!!!! Not happy. At all. Told them and they wanted to credit me with 10k points. Um, no. Comp me the room. No offer of that. Poor attention and attitude on top of bad hygiene in covid world.

central location

This was one of the nicest hotels I've stayed in. The staff is awesome, especially the front desk! Our flight got delayed and they let us check out late no problem. The property is in the perfect location, overlooking the river and only steps away from the train station. I would highly recommend this hotel to anyone, but especially vacationing families.

Fantastic location, very nice rooms!

The Hotel is beautiful and every inch is spotless. The river view is spectacular and the location is walking distance to everything. The front desk personnel were great: welcoming, efficient, helpful and knowledgeable.

Staff was friendly. Place was clean and quiet. Just a bit annoyed that certain staff was giving me a hard time with validating my ticket for parking after I purchased the parking with my stay.

Kids loved the pool and the staff was so kind and helpful

Close to where I needed to be. Theatre district and restaurants

Nice customer service. Very clean and spacious. Very convenient also close to everything.

This is the second year in a row that our family has stayed at the Renaissance in Chicago over Thanksgiving and both times have been excellent. The location and quality of the hotel are wonderful. The room, beds, and amenities are comfortable.

I have never stayed at a renaissance hotel before and I am so impressed! I will never stay anywhere else!!

Beautiful river view and staff were very nice. Frustrtating that a $350 night stay does not inclue use of a microwave anywhere in the building. Wanted popcorn for a movie night with our kids.

W Wacker Dr Chicago IL

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • 24-hour fitness center
  • Rooftop terrace

Located in The Loop, Renaissance Chicago Downtown Hotel is next to State Street and Chicago Theatre. This 560-room, 4-star hotel has a 24-hour fitness center along with a rooftop terrace and a 24-hour business center.


Dining

Enjoy dining at Artist Studio, one of 3 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 6:00 AM to 11:00 AM.


Rooms

All 560 air-conditioned accommodations feature sitting areas. Guests can expect to find WiFi and 27-inch TVs with cable channels and Netflix. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Refrigerators, coffee makers, and free weekday newspapers are also standard. Housekeeping is available on request.


Property features

At Renaissance Chicago Downtown Hotel, guests have access to a 24-hour fitness center, a rooftop terrace, and free WiFi in public areas. If you drive, self parking is USD 52 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and express check-out.

Room options

Club Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Junior Suite, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 3

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for Renaissance Chicago Downtown Hotel

Everyone (34) Couples (4) Family (9) Friends (1)
2
Family

Room was dirty, bathroom a mess. We complained and asked them to re-clean while we were out. Came back 5 hours later, bathroom was reset and looked good. Went to jump into one of the beds, DIRTY SHEETS!!!! Not happy. At all. Told them and they wanted to credit me with 10k points. Um, no. Comp me the room. No offer of that. Poor attention and attitude on top of bad hygiene in covid world.

By on Aug 21, 2021

Review comment responded on Aug 30, 2021

Thank you for you candid feedback, we hope this does not deter you from visiting again.

5
Friends

central location

By on Aug 2, 2021

Review comment responded on Aug 5, 2021

Thank you for staying with us and I am glad you enjoyed our location.

5
Family

This was one of the nicest hotels I've stayed in. The staff is awesome, especially the front desk! Our flight got delayed and they let us check out late no problem. The property is in the perfect location, overlooking the river and only steps away from the train station. I would highly recommend this hotel to anyone, but especially vacationing families.

By on Jul 17, 2021

Review comment responded on Jul 20, 2021

We are so happy to hear the amazing feedback! Thank you for taking the time to let us know about your experience!

5
Family

Fantastic location, very nice rooms!

By on Jun 22, 2021

Review comment responded on Jun 22, 2021

Thank you for the wonderful review! Hope we see you soon!

4
Everyone

By on Jun 11, 2021

Review comment responded on Jun 22, 2021

Thank you for taking the time to leave a review!

5
Family

The Hotel is beautiful and every inch is spotless. The river view is spectacular and the location is walking distance to everything. The front desk personnel were great: welcoming, efficient, helpful and knowledgeable.

By on May 14, 2021

Review comment responded on May 14, 2021

Thank you so much for taking the time to say such wonderful things about our hotel and staff! We hope we will see you again!

5
Everyone

By on May 10, 2021

Review comment responded on May 21, 2021

Thank you for taking the time to give us such great scores.

3
Everyone

By on Mar 1, 2021

Review comment responded on Mar 14, 2021

Thank you for your review.

4
Partner Couples

Staff was friendly. Place was clean and quiet. Just a bit annoyed that certain staff was giving me a hard time with validating my ticket for parking after I purchased the parking with my stay.

By on Jan 28, 2021

Review comment responded on Jan 28, 2021

Thank you for the kind words about the staff and cleanliness. My apologies for the confusion with your parking package. I hope that we will see you on your next visit back to Chicago

4
Everyone

By on Jan 25, 2021

Review comment responded on Feb 4, 2021

Thank you so much for spending your trip to Chicago with us. I am glad you enjoyed your visit.

Renaissance Chicago Downtown Hotel

1 W Wacker Dr, Chicago, IL 60601
url importing http://sso-opn.orbitz.com/Chicago-Hotels-Renaissance-Chicago-Downtown-Hotel.h19215-p2.Hotel-Reviews
There was an error importing /Chicago-Hotels-Renaissance-Chicago-Downtown-Hotel.h19215-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://sso-opn.orbitz.com/Chicago-Hotels-Renaissance-Chicago-Downtown-Hotel.h19215-p2.Hotel-Reviews

Frequently asked questions