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Recent guest reviews

Construction on second floor with peeled wallpaper. Elevators not working. One was down the other would have door open and close 11 times before it close. Lady checking me in at 11pm oh Thursday was rude. Hairdryer wasn't working. No shampoo or soap in the room. Nightstand was sticky with something. Breakfast was disappointed. Definitely not like it used to be .

Next to Uncle Julio’s with the chocolate piñata! Staff was very nice and the room was a suite so it was large. We were told on arrival there was no cleaning or maid service so we had to ask for towels and put our garbage out each night. That was a little disappointing. Breakfast was very good and lots of options. Overall a great stay !!

The checkout management was horrible. When I checked in, I requested for late checkout. The front desk lady said ok and wrote it down. The morning of my checkout day, I told the cleaning lady on the hallway that I had late checkout. When I double checked with front desk, the system did not show that I requested for late checkout, but front desk lady put into system for 1pm late checkout in front of me. Then when my kid was in nap to prepare for the swim meet, a service lady knocked at my door for checkout and directly opened the door with her key. I spent 5 minutes to persuade her that I had late checkout, and my kid already woke up. Horrible checkout system.

It’s was a reasonably priced hotel but nothing special. Breakfast was limited and not worth staying for the savings of eating at a restaurant. Didnt visit the pool area. Tv didn’t work well and offered limited channels. Lots of space but not properly utilized.

A good place to stay!!

Good central location, disappointment in pool restrictions.

The hotel was FULL. During COVID we didn’t expect the place to be packed. The staff had a hard time keeping up with cleaning and keeping the breakfast bar full. Also the guests were partying into the late hours. We complained to staff both nights of our stay.

The hotel itself is nice, the staff were great. The only thing I had a problem with is was my room wasn’t clean.

I like that the hotel was quiet and the rooms was spacious

I enjoyed my stay, but the staff did not seem all to happy to be there. The hall way smelled of weed all night. Hotel is clean but feels a bit out dated. Our bathroom door wouldn’t even close all the way. Lights flickered for a bit when first turning on. Tv is outdated so it was a bit fuzzy at times. The couch had a stain from an area you can tell they bleached.

Excellent location and excellent service at hotel. Clean well prepared rooms. Wonderful breakfast

Very clean, nice hotel. Room layouts are kinda weird but would stay again.

It’s was a excellent stay, I would come again, the staff was on it and professional, clean and comfortable.

Spacious room, clean and comfortable. Especially the bed

So happy with our stay!! The suite was just as perfect plus the breakfast!! Locations is also convenient. It's 45 min to downtown chicago but we didn't mind if the hotel did over deliver!! Thank you

South Fountain Square Drive Lombard IL

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located within a mile (2 km) of Yorktown Shopping Center, Hyatt Place Chicago/Lombard/Oak Brook is within 3 miles (5 km) of Loyola Ambulatory Center. This 3-star hotel has 151 rooms and welcomes guests with free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free continental breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Get a pick-me-up at the coffee shop/café.


Rooms

The 151 accommodations feature living rooms. 42-inch flat-screen TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Sofa beds, coffee makers, and free newspapers are also standard.


Property features

Guests of Hyatt Place Chicago/Lombard/Oak Brook have access to an indoor pool, a gym, and free WiFi in public areas. There's free parking and a free area shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include conference space, a 24-hour business center, and express check-out.

Room options

Two Double Beds (plus sofa Bed)

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Standard Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 2 Double Beds, Plus Sofa Bed (High Floor)

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Hyatt Place Chicago/Lombard/Oak Brook

Everyone (21) Couples (4) Family (17)
2
Business Business

Construction on second floor with peeled wallpaper. Elevators not working. One was down the other would have door open and close 11 times before it close. Lady checking me in at 11pm oh Thursday was rude. Hairdryer wasn't working. No shampoo or soap in the room. Nightstand was sticky with something. Breakfast was disappointed. Definitely not like it used to be .

By on Sep 17, 2021

Review comment responded on Sep 30, 2021

Thanks for sharing your experience of your recent stay with us. Our team always strives to give the service our guests expect & deserve. I appreciate the comments as we are always looking for ways to improve the hotel & service, we give our guests.

4
Family

Next to Uncle Julio’s with the chocolate piñata! Staff was very nice and the room was a suite so it was large. We were told on arrival there was no cleaning or maid service so we had to ask for towels and put our garbage out each night. That was a little disappointing. Breakfast was very good and lots of options. Overall a great stay !!

By on Aug 15, 2021

Review comment responded on Aug 30, 2021

Hello, Thank you for taking the time to review our hotel from your previous stay. We greatly appreciate any and all feedback that we are able to obtain. Thank you again for taking the time and your choice in lodging, as we know that there are many options. Thank you and we hope to see you again soon!

2
Family

The checkout management was horrible. When I checked in, I requested for late checkout. The front desk lady said ok and wrote it down. The morning of my checkout day, I told the cleaning lady on the hallway that I had late checkout. When I double checked with front desk, the system did not show that I requested for late checkout, but front desk lady put into system for 1pm late checkout in front of me. Then when my kid was in nap to prepare for the swim meet, a service lady knocked at my door for checkout and directly opened the door with her key. I spent 5 minutes to persuade her that I had late checkout, and my kid already woke up. Horrible checkout system.

By on Aug 10, 2021

Review comment responded on Aug 30, 2021

Thank you for taking the time to review our hotel from your previous stay. We greatly appreciate any and all feedback that we are able to obtain. Thank you again for taking the time and your choice in lodging, as we know that there are many options. Thank you and we hope to see you again soon!

3
Business Business

It’s was a reasonably priced hotel but nothing special. Breakfast was limited and not worth staying for the savings of eating at a restaurant. Didnt visit the pool area. Tv didn’t work well and offered limited channels. Lots of space but not properly utilized.

By on Aug 8, 2021

Review comment responded on Aug 30, 2021

Thank you for taking the time to review our hotel from your previous stay. We greatly appreciate any and all feedback that we are able to obtain. Thank you again for taking the time and your choice in lodging, as we know that there are many options. Thank you and we hope to see you again soon!

3
Family with small children

A good place to stay!!

By on Jul 28, 2021

Review comment responded on Jul 31, 2021

Hello , Thank you for taking the time to review our hotel from your previous stay with us at the Hyatt Place Lombard. We greatly appreciate any and all feedback that we are able to obtain. Thank you again for your time and choice in lodging, as we know that there are many options. We truly do hope to see you again soon.

1
Everyone

By on Apr 28, 2021

Review comment responded on May 31, 2021

Hello, Thank you for your review from your recent stay at the Hyatt Place Lombard. We greatly appreciate any and all feedback that we are able to obtain. We apologize that your stay was anything less than satisfactory. We would love to hear any additional information to accommodate your needs. Thank you again and we hope to help accommodate again in the future.

4
Everyone

Good central location, disappointment in pool restrictions.

By on Mar 29, 2021

Review comment responded on Apr 27, 2021

Hello , Thank you for taking the time to review our hotel from your previous stay. We greatly appreciate any and all feedback that we are able to obtain. Thank you again for your time and choice in lodging, as we know that there are many options. We hope to see you again soon.

2
Partner Couples Business Business

The hotel was FULL. During COVID we didn’t expect the place to be packed. The staff had a hard time keeping up with cleaning and keeping the breakfast bar full. Also the guests were partying into the late hours. We complained to staff both nights of our stay.

By on Jan 11, 2021

Review comment responded on Feb 1, 2021

Hello, Thank you for your candid review from your previous stay. We greatly appreciate your feedback. Thank you for your patience while we all adapt during these difficult times. Thank you again and we hope to see you again soon.

5
Everyone

By on Dec 14, 2020

Review comment responded on Dec 21, 2020

Hello, Thank you for your amazing rating. We hope to see you again soon!

4
Family with small children Family

The hotel itself is nice, the staff were great. The only thing I had a problem with is was my room wasn’t clean.

By , from Oakbrook on Jul 26, 2020

Hyatt Place Chicago/Lombard/Oak Brook

2340 South Fountain Square Drive, Lombard, IL 60148
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