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Recent guest reviews

Found dried up pepperoni on the floor and connection door was not locked.

Very clean, well-appointed rooms. Ambiance is very posh and there are plenty of amenities in and near the hotel.

The hotel was conveniently located for what we were doing while in Naperville. all the staff were very friendly and willing to fulfill our requests for housekeeping, etc. Hopefully, things will improve as we get past the pandemic after effects.

Location is great, but suites are just extra long rooms w/a couch, and was unable to request adjoining rooms/rooms next to each other (family traveling with children). Reservation said breakfast was available and included, but was not. Parking was not offered until we inquired. Left out a lot of info at chechin.

False advertising, you charged me $10 to park per day but the website says complimentary parking! No breakfast, no mini fridge in the room and noisy AC like a cheap motel What the hell did I just pay>$210 a night for?! The privilege of waking up to the LOUD MUSIC from the places below starting at 8am! Avoid this place at all costs!

beautiful location, staff was friendly and professional. Many public sitting areas to enjoy friends and family. Rooms were clean and quiet. Lovely place

Great location

Cleanliness, decor, safety feature of having to have a room key to access the room floors & friendly helpful staff. They went above & beyond to help me. The only negative: not enough light to read while sitting in bed. Light on the desk kept going dim. It was not very bright at all. Room 410. How do I make sure I am a member so I receive points when I stay in a Hotel Indigo Hotel?

We chose to sleep in past 8:30 am and missed having our room cleaned u til the last day. After 3 days they did call & ask if everyone was ok, but didn’t offer to have someone come in to clean until we asked 3 times on the last day. They offered us a complimentary breakfast. Just not totally enjoyable. Otherwise quite excellent.

Very nice hotel that is very up to date. Very clean.

Next to the Riverwalk- very scenic Also easy to get to Ribfest

Great having such a nice hotel in downtown Naperville.

Great location by the river. Many activities in the area.

great location great cleanliness and awesome rooms

Water Street Naperville IL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 24-hour business center

Hotel Indigo Naperville Riverwalk, an IHG Hotel places you next to Naper Settlement Museum and within a 5-minute walk of Riverwalk Park. This 158-room, 3.5-star hotel has a restaurant, free in-room WiFi, and free self parking.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room.


Rooms

All 158 individually decorated rooms feature coffee makers, free local calls, and safes. Guests can expect free WiFi and flat-screen TVs with satellite channels and pay movies. Hair dryers, ironing boards, and desks are also standard.


Property features

At Hotel Indigo Naperville Riverwalk, an IHG Hotel, guests have access to free WiFi in public areas, a 24-hour business center, and express check-out. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include an ATM and a ballroom.

Room options

Suite, Multiple Beds, Accessible

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Suite, 1 King Bed (1.5 Bath, Living Area, Sofa)

1 King Bed | Sleeps 3

Standard Room, 2 Queen Beds, Accessible

2 Queen Beds | Sleeps 4

Suite, 1 King Bed, Accessible (Living Area)

1 King Bed | Sleeps 3

Guest reviews for Hotel Indigo Naperville Riverwalk, an IHG Hotel

Everyone (20) Couples (2) Family (5)
2
Business Business

Found dried up pepperoni on the floor and connection door was not locked.

By on Oct 28, 2021

Review comment responded on Oct 28, 2021

Thank You for your feedabck

5
Friends

Very clean, well-appointed rooms. Ambiance is very posh and there are plenty of amenities in and near the hotel.

By on Sep 12, 2021

Review comment responded on Sep 16, 2021

Thank You!

4
Partner Couples

The hotel was conveniently located for what we were doing while in Naperville. all the staff were very friendly and willing to fulfill our requests for housekeeping, etc. Hopefully, things will improve as we get past the pandemic after effects.

By on Aug 3, 2021

Review comment responded on Aug 11, 2021

Thank You!

5
Everyone

By on Jul 3, 2021

Review comment responded on Jul 16, 2021

Thanks for staying with us. We appreciate your feedback!

2
Family with small children

Location is great, but suites are just extra long rooms w/a couch, and was unable to request adjoining rooms/rooms next to each other (family traveling with children). Reservation said breakfast was available and included, but was not. Parking was not offered until we inquired. Left out a lot of info at chechin.

By on Jun 23, 2021

Review comment responded on Jun 29, 2021

Thank You for your feedback so we can improve

1
Family

False advertising, you charged me $10 to park per day but the website says complimentary parking! No breakfast, no mini fridge in the room and noisy AC like a cheap motel What the hell did I just pay>$210 a night for?! The privilege of waking up to the LOUD MUSIC from the places below starting at 8am! Avoid this place at all costs!

By on Jun 2, 2021

Review comment responded on Jun 2, 2021

Thank You for your feedback.

5
Family

beautiful location, staff was friendly and professional. Many public sitting areas to enjoy friends and family. Rooms were clean and quiet. Lovely place

By on May 31, 2021

Review comment responded on Jun 1, 2021

Thank You!

4
Everyone

By on May 27, 2021

Review comment responded on Jun 9, 2021

Thank You!

5
Partner Couples

Great location

By on Apr 23, 2021

Review comment responded on Apr 26, 2021

Thank You!

5
Family

Cleanliness, decor, safety feature of having to have a room key to access the room floors & friendly helpful staff. They went above & beyond to help me. The only negative: not enough light to read while sitting in bed. Light on the desk kept going dim. It was not very bright at all. Room 410. How do I make sure I am a member so I receive points when I stay in a Hotel Indigo Hotel?

By , from Angola, IN on Mar 4, 2020

Review comment responded on Mar 4, 2020

Thanks for staying with us. We appreciate your feedback!

Hotel Indigo Naperville Riverwalk, an IHG Hotel

120 Water Street, Naperville, IL 60540
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