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Recent guest reviews

We have been in more than 10 hotels in Downtown Chicago and this is clearly the best among them.

Nice place to stay with family. Location is close to Michigan ave

So, I hate to give negative feedback. I should have gone downstairs and asked for a new room. But I was on the 17th floor. Me being simple thinking about penthouse suites and such thought I'd be getting a better quality room. Surprise! Room completely a wastedump. The bed surprisingly was one of the only surfaces I allowed myself to come into contact with. The floor has two big brown "stains" on the floor near the couch. The couch looked worn. The bathroom had hair from the last visitors on the floor. I only stayed overnight and stayed out late so all I had to do was get dressed and leave next morning. I didn't feel comfortable enough to use the shower. The main lobby is nice. The breakfast next day was good but nothing to write home about. (If the room was clean my feelings might be different about the breakfast.) The elevators looked worn and had scratches on them. Overall, a 2 out of 5 experience. I've tried to block the memory of the brown stains (1706) on the floor out of my brain honestly. It was ok for an overnight.

It was a reasonable price and in downtown

Wish the gym and pool were open, but because of Covid they weren't

Great

Nice location, easy walking distance to multiple attractions

We moved from the first room she to a smoke smell (cigarette) in the room. They were very accommodating and moved us to a new room. Then, another party on the floor was loud and smoking (marijuana). I was told I was going to be brought air fresheners and they would send someone to walk the floors. Not sure if someone walked the floor but we were never brought air fresheners. The smell came in waves as they were constantly smoking. The next morning the smell came back stronger. I let them know and they said they were a non smoking facility and they would have the managers walk the floor. Both encounters the staff was super nice but I felt like there was no follow through and the smell unfortunately occurred throughout our entire stay. This hotel used to be our #1 place to stay with our kids. We even recommended this hotel to our family and friends. We will not be doing so anymore and this wteekend was our last weekend that we will stay at this property. The pool is also still closed which I did know about prior and was told we would get bagged breakfast instead of the continental. The pound cake, nature valley bar, and yogurt was a bit of a disappointment as well. Not sure why bagels with cream cheese or something more substantial wasn't an option. The staff has always been kind and friendly but unfortunately that doesn't outweigh the cons that were experienced.

El desayuno fue lo único que no me pareció acorde con el precio

easy access to the surroundings and a pleasant atmosphere in the hotel

This place was a disaster. Check in was inconvenient. No one offered to help with your luggage. Had to go to the 6th floor for lobby to check in and then come back down to unload and bring it up to your room and then come back down to park your car in a parking garage across the street. Loud people partying and yelling all night. You’re supposed to have a key to go up the elevator except for the lobby, but there were just random sketchy people waiting for you to come in the elevator and just come up with you. There’s only security at night but the guy just sat there and wasn’t really doing his job. Essentially, anyone can come in and out of the building, I didn’t feel safe at all. No Covid protocol, crowds of people in lobby, in elevator, and huge groups of people coming in like they were there for a big party. Staff was not helpful. Did not offer luggage help. Parking was off site in a separate parking garage, full of random homeless people coming in and out asking for food and money. Room had a couch that was disgustingly brown and full of stains. The room looked like it’s been through the weather. Wouldn’t stay here again.

Ghetto hotel. First time last time. I was surprised since it was Hilton’s hotel. Dirty and cheap.

Very spacious and clean

East Grand Avenue Chicago IL

Hotel highlights

  • Steps from Michigan Avenue and State Street
  • Free WiFi in rooms and public areas
  • Fitness center
  • 24-hour business center

Located in River North, Homewood Suites by Hilton Chicago Downtown is next to popular attractions like Michigan Avenue and State Street. This 233-room, 3-star aparthotel welcomes guests with conveniences like free in-room WiFi, a gym, and a 24-hour business center.


Rooms

Each apartment features a kitchen and space to spread out with a sitting area. A 32-inch LCD TV is available for entertainment, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include an MP3 dock, a coffee maker, and free weekday newspapers.


Property features

Renovated in 2016, Homewood Suites by Hilton Chicago Downtown offers a gym, free WiFi in public areas, and a 24-hour business center. If you drive, self parking is USD 45 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include a free grocery shopping service, express check-out, and free newspapers.

Room options

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-in Shower)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Premium Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Premium Suite, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

1 King Bed | Sleeps 4

Guest reviews for Homewood Suites by Hilton Chicago Downtown

Everyone (14) Couples (2) Family (21)
5
Family

We have been in more than 10 hotels in Downtown Chicago and this is clearly the best among them.

By , from Iowa City on Nov 24, 2021

Review comment responded on Nov 24, 2021

Wow, this is quite the compliment, thank you! If this is ever not your experience, please let us know right away, we hope to see you again soon!

5
Family

Nice place to stay with family. Location is close to Michigan ave

By on Oct 31, 2021

Review comment responded on Nov 1, 2021

Thank you for the fantastic review!

2
Everyone

So, I hate to give negative feedback. I should have gone downstairs and asked for a new room. But I was on the 17th floor. Me being simple thinking about penthouse suites and such thought I'd be getting a better quality room. Surprise! Room completely a wastedump. The bed surprisingly was one of the only surfaces I allowed myself to come into contact with. The floor has two big brown "stains" on the floor near the couch. The couch looked worn. The bathroom had hair from the last visitors on the floor. I only stayed overnight and stayed out late so all I had to do was get dressed and leave next morning. I didn't feel comfortable enough to use the shower. The main lobby is nice. The breakfast next day was good but nothing to write home about. (If the room was clean my feelings might be different about the breakfast.) The elevators looked worn and had scratches on them. Overall, a 2 out of 5 experience. I've tried to block the memory of the brown stains (1706) on the floor out of my brain honestly. It was ok for an overnight.

By on Oct 13, 2021

Review comment responded on Oct 15, 2021

Oh my, we hate seeing a review like this one, and it surely is not what we are accustomed to seeing. We agree, although it may be inconvenient to come down, we wish we had the chance to give you another room and fix this before you checked out. We hope this won't prevent you from giving us another try in the future.

5
Family

It was a reasonable price and in downtown

By on Oct 11, 2021

Review comment responded on Oct 12, 2021

Thank you for the great review!

5
Partner Couples

Wish the gym and pool were open, but because of Covid they weren't

By on Aug 10, 2021

Review comment responded on Aug 10, 2021

Thank you for your posting, our fitness center is open however. Hope to see you again soon!

5
Family

Great

By on Jul 17, 2021

Review comment responded on Jul 20, 2021

Thank you for the great rating!

4
Family Business Business

Nice location, easy walking distance to multiple attractions

By on Jun 29, 2021

Review comment responded on Jul 1, 2021

Thank you for the great comments!

2
Family with small children

We moved from the first room she to a smoke smell (cigarette) in the room. They were very accommodating and moved us to a new room. Then, another party on the floor was loud and smoking (marijuana). I was told I was going to be brought air fresheners and they would send someone to walk the floors. Not sure if someone walked the floor but we were never brought air fresheners. The smell came in waves as they were constantly smoking. The next morning the smell came back stronger. I let them know and they said they were a non smoking facility and they would have the managers walk the floor. Both encounters the staff was super nice but I felt like there was no follow through and the smell unfortunately occurred throughout our entire stay. This hotel used to be our #1 place to stay with our kids. We even recommended this hotel to our family and friends. We will not be doing so anymore and this wteekend was our last weekend that we will stay at this property. The pool is also still closed which I did know about prior and was told we would get bagged breakfast instead of the continental. The pound cake, nature valley bar, and yogurt was a bit of a disappointment as well. Not sure why bagels with cream cheese or something more substantial wasn't an option. The staff has always been kind and friendly but unfortunately that doesn't outweigh the cons that were experienced.

By on May 24, 2021

Review comment responded on May 24, 2021

Hello Anonymous and thank you for your review! We are very sorry to see that due to other guests' behavior, you had a poor experience. We hope that you'll consider this an isolated incident, and not reflective directly on the services or staff of the hotel.

5
Family

By on Apr 30, 2021

Review comment responded on May 3, 2021

Thank you for the great rating!

4
Family with small children Family

El desayuno fue lo único que no me pareció acorde con el precio

By on Apr 25, 2021

Review comment responded on Apr 27, 2021

Muchas gracias por sus revision. Realmente apreciamos que se haya tomado un minuto de su valioso tiempo para compratir sus comentarios acerca de su visita en nuestro hotel. Esperamos verle de nuevo muy pronto.

Homewood Suites by Hilton Chicago Downtown

40 East Grand Avenue, Chicago, IL 60611
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