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Recent guest reviews

Staff was extremely helpful. Rooms were clean and everyone in my family enjoyed our stay. We will definitely be back to stay!

Was a bit noisy but overall the stay was good. Easy access to everything we needed around the area.

The staff wasn't friendly at all.

Overall good 👌I would recommend staying here....:)

There was no coffee...never stayed in a hotel with no coffee...no k cups in the room or downstairs, we asked the front desk and he said "no coffee", which is esspecially surprising since it was -4 degrees in Chicago...When we first got to the room the bathroom floor was wet, and they never vacuumed the entire time.

We checked in kind of late ,but lady at front desk was helpful and since it was my birthday she even gave me coupons to eat breakfast for my family the next morning!

It’s ok. Staff are very friendly and will attend to you on time . Freddie was a Godsend. He is definitely exceptional. I was pleased overall.

The hallways were filthy. Dirty dishes, litter, and spilled candy were in the hall on Sunday and remained there when we left Tuesday.

The staff was nice and helpful, the rooms were clean.

Great location and great breakfast. Overall great experience

The hotel was nice and clean. Staff was pleasant though the guy at the front desk gave me some wrong information that almost cost me my life. I had a really bad stomach virus and was dehydrated, almost fainted, asked the front desk attendant for the closest hospital that was still OPEN, he told me where it was and when I got there it was CLOSED. House keeping "cleaned" our room but left the tray of dirty plates on the table and didn't restock the room of mini shampoos etc. Besides the minor slip-ups, my stay was great. The beds were clean and comfortable. They extended my checkout time an hour later as requested. Lovely inside pool, bar/restaurant within the hotel, other convenient restaurants, stores, shopping center, movie cinema, six flags, etc extremely close by.

Nice room, clean. Nice amenites. Friendly guest services. Excellent housekeeping staff. Prompt services. Easy check~in, check~out.

Staff "smiley" and reserved. Not conversational.

It's about what I expected of a holiday inn. Nothing really all that special about this place. No complaints though.

My general experience with Holiday Inn properties is that they are old and tired: which is also the way the employees portray themselves. This property was completely different. The hotel was clean, the employees very positive and friendly. The room was in good working order--nothing fancy, but clean and comfy. They could use to evaluate some of the amenities (let's face it--3 towels should be 4 when there are 2 people staying 2 bars of soap would be nice, and a shelf in the bathroom to set down your stuff (no counter at all).

Very nice hotel. Comfortable room, nice location around many of dining/shopping/entertainment options. Very nice pool/hot tub! Only thing missing was Queen size beds (instead of double beds), fridge in room, and complimentary coffee/cookies in lobby.

average everything. Nothing that bad, but certainly nothing that great very unmemorable.

West Grand Ave Gurnee IL

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Gurnee Mills is a short stroll from Holiday Inn Gurnee Convention Center, an IHG Hotel, and other popular attractions like Six Flags Great America are within a couple of miles (3 km). This 3-star hotel has 210 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking.


Dining

This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.


Rooms

Holiday Inn Gurnee Convention Center, an IHG Hotel's 210 air-conditioned rooms provide coffee makers, free newspapers, and safes. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Phones, ironing boards, and desks are also standard.


Property features

At Holiday Inn Gurnee Convention Center, an IHG Hotel, guests enjoy features like an indoor pool, a gym, and a spa tub. You can take advantage of free parking, along with a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Room, 1 King Bed, Non Smoking (Leisure)

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking (Mobility Tub)

1 King Bed | Sleeps 4

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for Holiday Inn Gurnee Convention Center, an IHG Hotel

Everyone (7) Business (8) Couples (20) Family (37) Friends (4) Other (3)
5
Family Family with small children

Staff was extremely helpful. Rooms were clean and everyone in my family enjoyed our stay. We will definitely be back to stay!

By on Aug 18, 2021

Review comment responded on Sep 14, 2021

Thank you for taking the time to review your recent stay. We appreciate your positive feedback regarding your experience and we look forward to your future visits to the Holiday Inn Chicago North-Gurnee.

4
Family

Was a bit noisy but overall the stay was good. Easy access to everything we needed around the area.

By on Jul 26, 2021

Review comment responded on Jul 30, 2021

Thank you for taking the time to review your recent stay. We appreciate your positive feedback regarding your experience and we look forward to your future visits to the Holiday Inn Chicago North-Gurnee.

3
Everyone

By on Jun 17, 2021

Review comment responded on Aug 13, 2021

Thank you for taking the time to review your recent stay. We appreciate your positive feedback regarding your experience and we look forward to your future visits to the Holiday Inn Chicago North-Gurnee.

4
Family Family with small children

The staff wasn't friendly at all.

By on May 21, 2021

Review comment responded on May 26, 2021

Thank you for taking the time to share your experience at our hotel. I regret that you did not experience the superior service that we pride ourselves on delivering. Your feedback has been shared with the appropriate hotel teams so we may look at ways to improve our operations. We look forward to welcoming you back soon!

4
Everyone

By on Apr 25, 2021

Review comment responded on May 5, 2021

Thank you for taking the time to review your recent stay. We appreciate your positive feedback regarding your experience and we look forward to your future visits to the Holiday Inn Chicago North-Gurnee.

5
Partner Couples

Overall good 👌I would recommend staying here....:)

By on Mar 6, 2020

2
Family Family

There was no coffee...never stayed in a hotel with no coffee...no k cups in the room or downstairs, we asked the front desk and he said "no coffee", which is esspecially surprising since it was -4 degrees in Chicago...When we first got to the room the bathroom floor was wet, and they never vacuumed the entire time.

By on Feb 17, 2020

4
Family

We checked in kind of late ,but lady at front desk was helpful and since it was my birthday she even gave me coupons to eat breakfast for my family the next morning!

By on Oct 1, 2019

3
Family with small children Family

It’s ok. Staff are very friendly and will attend to you on time . Freddie was a Godsend. He is definitely exceptional. I was pleased overall.

By on Aug 5, 2019

2
Family Family

The hallways were filthy. Dirty dishes, litter, and spilled candy were in the hall on Sunday and remained there when we left Tuesday.

By on Jul 24, 2019

Holiday Inn Gurnee Convention Center, an IHG Hotel

6161 West Grand Ave, Gurnee, IL 60031
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