Skip to main content
Beginning of main content

Recent guest reviews

It was ok, clean, can use some upgrades. However the people they allow in hotel were loud, not wearing masks, guest's caused alot of traffic,of young 18year olds...hotel should have she limit at 21.

The staff was friendly and professional. My room was clean and the venue is safe.

I didnt like that the hotel was 10.rooms overbooked and no one caered ro inform me upon booking or before arriving. & .terrible customer service at the front desk

The staff was polite. The room itself was ok. There were some stains on the curtain and on one of the towels. Some of the tv stations were not working. Then there were random noises in the middle of the night. Loud enough to wake me.

Coffee maker refrigerator and microwave were all in my room, not expected.

This place was nasty. There was mold spots on wallpapper around back of toilet. Looked like a dead roach in corner of the baseboard by shower. The tub does not drain well so you are standing in your dirty soapy shower water. I would be ashamed to call it a Holiday inn Express.

It was a great location, HUGE rooms, great breakfast! Love holiday inn express!!!

Very comfortable, safe, and convenient.the people are very friendly and make you feel welcime.

Safe area, clean room, friendly staff, convenient to lots of stores. Room/bathroom could use some updating, but otherwise very comfortable!

We didn't like the Very noisy elevator. Definitely needs work on but everything was about the property was good.

Check in was easy and we received the room as we expected it!

Overall, a nice hotel. It would be nicer if the television had better selection of channels.

The lobby of the hotel is welcoming and the employees were cordial. When we got to our room however the moment we walked in, we could smell urine in the bathroom. The toilet was unstable and rocked back and forth and clearly there had been urine in the grout for sometime because the smell never went away. There was some kind of food splatter on the wall (or maybe worse) that was not cleaned off in between room changes. The shower sprayer was completely encased in crust and I felt dirty just standing under it as I showered. At least the bed was clean...I always check underneath the mattress.

Easy check in. Room was clean and ready. Breakfast was good in the morning.

South Cicero Avenue Crestwood IL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Holiday Inn Express Crestwood, an IHG Hotel places you within a 10-minute drive of Trinity Christian College and Gaelic Park. This 123-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast.


Rooms

Holiday Inn Express Crestwood, an IHG Hotel's 123 soundproofed rooms provide microwaves, refrigerators, and coffee makers. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Other amenities include free newspapers, hair dryers, and safes.


Property features

Guests of Holiday Inn Express Crestwood, an IHG Hotel have access to an indoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, express check-out, and free newspapers.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 1 King Bed (Extra Floor Space)

1 King Bed | Sleeps 4

Standard Room

1 Double Bed | 1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Express Crestwood, an IHG Hotel

Everyone (16) Couples (3) Family (4) Friends (2)
3
Partner Couples

It was ok, clean, can use some upgrades. However the people they allow in hotel were loud, not wearing masks, guest's caused alot of traffic,of young 18year olds...hotel should have she limit at 21.

By on Jan 21, 2021

Review comment responded on Jan 25, 2021

Dear Anonymous: Thank you for taking the time to provide feedback on your stay. We sincerely apologize for the experience you encountered during your stay with us. Please know that we strive on a daily basis to meet and exceed our guests’ expectations. I have shared your comments with the staff and we have since addressed your concerns. I hope that we will have the pleasure of serving you again in the near future. Sincerely, Ashield Forbes, General Manager

5
Everyone

The staff was friendly and professional. My room was clean and the venue is safe.

By on Sep 27, 2020

Review comment responded on Sep 30, 2020

Dear Anonymous; Thank you for taking the time out to provide feedback on your recent stay with us. We are very pleased to see that you enjoyed your stay with us. We are always delighted to know that our guests enjoy their stay with us for we strive on a daily basis to make sure that we meet and exceed our guests’ expectations. We hope to have the pleasure of serving you again in the very near future. Sincerely, Ashield Forbes General Manager

1
Everyone

By on Sep 16, 2020

Review comment responded on Sep 17, 2020

Dear Anonymous; Thank you for taking the time out to provide feedback on your stay. We take all of our reviews seriously as they allow us to identify areas that may need improvement. Thank you for staying with us Sincerely, Ashield Forbes, General Manager

1
Partner Couples

I didnt like that the hotel was 10.rooms overbooked and no one caered ro inform me upon booking or before arriving. & .terrible customer service at the front desk

By , from Chicago Illinois on Aug 11, 2020

Review comment responded on Aug 11, 2020

Dear Liz: Thank you for taking the time to provide feedback on your stay. We sincerely apologize for the experience you encountered during your stay with us. Please know that we strive on a daily basis to meet and exceed our guests’ expectations. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. I have shared your comments with the staff and we’re confident that the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments. Sincerely, Ashield Forbes, General Manager

3
Everyone

The staff was polite. The room itself was ok. There were some stains on the curtain and on one of the towels. Some of the tv stations were not working. Then there were random noises in the middle of the night. Loud enough to wake me.

By , from Chicago on Jun 23, 2020

Review comment responded on Jun 23, 2020

Dear CatG, Thank you so much for your feedback. We appreciate you choosing to stay with us and we look forward to having you again soon.

5
Partner Couples

Coffee maker refrigerator and microwave were all in my room, not expected.

By , from Mishawaka on Apr 26, 2020

Review comment responded on Apr 28, 2020

Thank you Brittany for your feedback. I am glad you enjoyed your stay with us. We hope to have you back again soon.

1
Business Business

This place was nasty. There was mold spots on wallpapper around back of toilet. Looked like a dead roach in corner of the baseboard by shower. The tub does not drain well so you are standing in your dirty soapy shower water. I would be ashamed to call it a Holiday inn Express.

By , from DFW on Dec 14, 2019

Review comment responded on Dec 16, 2019

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Clairsa M.

4
Everyone

By on Oct 14, 2019

Review comment responded on Oct 14, 2019

Thank you for choosing the Holiday Inn Express Crestwood for your recent travels to the area. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

5
Everyone

By on Aug 6, 2019

Review comment responded on Aug 7, 2019

Thank you so much for your feedback. We hope to have you again soon. Assistant General Manager Clairsa Morris

4
Family with small children Family

It was a great location, HUGE rooms, great breakfast! Love holiday inn express!!!

By on Aug 4, 2019

Review comment responded on Aug 4, 2019

Thank you Please come again

Holiday Inn Express Crestwood, an IHG Hotel

13330 South Cicero Avenue, Crestwood, IL 60445
url importing http://sso-opn.orbitz.com/Chicago-Hotels-Holiday-Inn-Express-Crestwood,-an-IHG-Hotel.h11965-p2.Hotel-Reviews
There was an error importing /Chicago-Hotels-Holiday-Inn-Express-Crestwood,-an-IHG-Hotel.h11965-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://sso-opn.orbitz.com/Chicago-Hotels-Holiday-Inn-Express-Crestwood,-an-IHG-Hotel.h11965-p2.Hotel-Reviews

Frequently asked questions