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Recent guest reviews

The heat didn't work and they changed my room without computation .

The staff were very welcoming.

Staff was friendly and nice. Check in was easy and fast. Great location, surrounded by tons of restaurants. The pool was great and the water had a good temperature: both the pool and the pool area were well kept and clean. Our roon was OK. We stayed only 1 night. The only issue was the kitchen... - Housekeeping seemed to have forgotten to clean up the kitchen before we got into the room: the trash can was FULL of trash, and half of the dishes were in the cabinet and half in the dishwasher (we ended up washing everything in the dishwasher before using anything) - The button of the coffee maker was deffective: my husband had to tinker with it to make it work. - We realized the next day that the top cover of the bed had -what seemed to be- some old blood stains... if it is stained: could you please just retire that cover? The walls are thin! There was a family with kids next door and they were loud! And the people on the other side decided to cook something very smelly...if was as if they were cooking in our room! None of these 2 issues are the hotel's fault, but I am mentioning just to share with you our experience. Anyways, we actually chose this hotel because back in August we stayed at a Hyatt House in Nashville and we LOVED IT! We figured every HYATT HOUSE would be just as great. It wasn't the case, but it wasn't SO BAD either.

I have stayed at this property before. When I say before, it has been at least 7 years. Back then it was super clean and on point. This time, there was only one large towel in the bathroom. The floor in the bathroom was not clean. Amos no toiletries but a bar of soap. The couch still looked like the same ones from 7 years ago. The pillow sucked too. The only thing that was great about the hotel was the location. And the room size. The room was big and the kitchenette was clean and very big. Idk if I will come back to this hotel with so many options near by.

Worry free!! Thank you. You have agreat staff. The pool was clean so was room

When traveling with kids, Hyatt hotels are typically out of my price range because a larger room is needed. But I came across this location on the last night of a long road trip and jumped at the chance of an affordable suite and I’m glad I did! The size of the rooms, beds, bathrooms and showers was great for a family of 5. The location of the hotel is central to a lot of great restaurants, it was easy to get on and off the interstate. The hotel was very clean, we felt confident staying there during Covid times. It was more than we expected, and we were impressed with the amount of space and accommodations available for the price. If we traveled through the area again, it would definitely be a place I would stay again.

sitting on the veranda in the back and in front on the bench under the covering. also the lobby was bright and airy . bbetter adp coffee pots other than that just fine

It is nice atmosphere, quite, and the staff is very friendly.

Bad service really bad need better service okay ok

The property was very well-located, between great restaurants, easy access to get to Chicago, Ikea, etc. The hotel breakfast is wonderful, the hotel is clean & well-kept. Staff was friendly & welcoming. We left our daughter's stuffed animal there and they were very helpful it getting it back to us.

The room was a basic Hyatt house. The room was a little outdated. On our last day, it stormed pretty bad the ceiling in the room started to leak pretty bad. Also, the room smelled like an animal had been in there previously to me arriving and I have an allergy to dogs. It was rough adjusting to that.

The staff was very friendly, loved the breakfast, best hotel I've ever stayed at by far

The hotel staff made they stay the best place I ever stayed. They were so friendly and kind, all of thm!

The hotel was re-paiting the wall while we were there, which is a little inconvenient. The staff are all very nice and tried to reduce the inconvenience. The housekeeping was very friendly as well, and helped us set up the bed in the living room quickly.

Great location close to restaurants and shopping. The only negative was one elevator was out of service.

American Lane Schaumburg IL

Hotel highlights

  • Close to Woodfield Mall
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Woodfield Mall is within a mile (2 km) of HYATT house Chicago/Schaumburg, and other popular sites like LEGOLAND® Discovery Center are within a couple of miles (3 km). This 3.5-star hotel has 134 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking.


Dining

Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant.


Rooms

The 134 accommodations feature kitchens and space to spread out with sitting areas. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Other standard amenities include MP3 docks, coffee makers, and free local calls. Weekly housekeeping is available.


Property features

Guests staying at HYATT house Chicago/Schaumburg enjoy an indoor pool, a gym, and a sauna. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a 24-hour business center, and a meeting room.

Room options

Suite, 2 Bedrooms

2 Queen Beds | Sleeps 6

Room, 1 Queen Bed (High Floor)

1 Queen Bed | Sleeps 4

Suite, 1 Bedroom

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Studio Suite, 1 Queen Bed with Sofa bed

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for HYATT house Chicago/Schaumburg

Everyone (25) Couples (6) Family (7)
1
Partner Couples

The heat didn't work and they changed my room without computation .

By on Dec 4, 2021

Review comment responded on Dec 5, 2021

Corrie, Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

5
Partner Couples

The staff were very welcoming.

By on Nov 1, 2021

Review comment responded on Nov 2, 2021

Marissa, Thank you for staying with us. We appreciate your feedback.

4
Family

Staff was friendly and nice. Check in was easy and fast. Great location, surrounded by tons of restaurants. The pool was great and the water had a good temperature: both the pool and the pool area were well kept and clean. Our roon was OK. We stayed only 1 night. The only issue was the kitchen... - Housekeeping seemed to have forgotten to clean up the kitchen before we got into the room: the trash can was FULL of trash, and half of the dishes were in the cabinet and half in the dishwasher (we ended up washing everything in the dishwasher before using anything) - The button of the coffee maker was deffective: my husband had to tinker with it to make it work. - We realized the next day that the top cover of the bed had -what seemed to be- some old blood stains... if it is stained: could you please just retire that cover? The walls are thin! There was a family with kids next door and they were loud! And the people on the other side decided to cook something very smelly...if was as if they were cooking in our room! None of these 2 issues are the hotel's fault, but I am mentioning just to share with you our experience. Anyways, we actually chose this hotel because back in August we stayed at a Hyatt House in Nashville and we LOVED IT! We figured every HYATT HOUSE would be just as great. It wasn't the case, but it wasn't SO BAD either.

By on Oct 30, 2021

Review comment responded on Nov 3, 2021

Jessica, Thank you so much for taking the time out to share your experience with us. Detailed reviews such as yours help us on improving the service and property. I apologize for the challenges that you had during your stay,please know that your comments/issues will be addressed. We hope you give us another opportunity to serve you again in the future.

5
Everyone

By on May 24, 2021

3
Partner Couples

I have stayed at this property before. When I say before, it has been at least 7 years. Back then it was super clean and on point. This time, there was only one large towel in the bathroom. The floor in the bathroom was not clean. Amos no toiletries but a bar of soap. The couch still looked like the same ones from 7 years ago. The pillow sucked too. The only thing that was great about the hotel was the location. And the room size. The room was big and the kitchenette was clean and very big. Idk if I will come back to this hotel with so many options near by.

By on May 1, 2021

5
Family with small children

Worry free!! Thank you. You have agreat staff. The pool was clean so was room

By on Mar 26, 2021

5
Family Family

When traveling with kids, Hyatt hotels are typically out of my price range because a larger room is needed. But I came across this location on the last night of a long road trip and jumped at the chance of an affordable suite and I’m glad I did! The size of the rooms, beds, bathrooms and showers was great for a family of 5. The location of the hotel is central to a lot of great restaurants, it was easy to get on and off the interstate. The hotel was very clean, we felt confident staying there during Covid times. It was more than we expected, and we were impressed with the amount of space and accommodations available for the price. If we traveled through the area again, it would definitely be a place I would stay again.

By on Feb 25, 2021

4
Everyone

sitting on the veranda in the back and in front on the bench under the covering. also the lobby was bright and airy . bbetter adp coffee pots other than that just fine

By , from palm coast fl. 32164 on Aug 29, 2020

3
Everyone

By on Aug 24, 2020

5
Family with small children Family

It is nice atmosphere, quite, and the staff is very friendly.

By on Aug 16, 2020

HYATT house Chicago/Schaumburg

1251 American Lane, Schaumburg, IL 60173
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