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Recent guest reviews

The staff was helpful and kind. And the breakfast was good. The hotel, however, was run down and dirty. Our room smelled of mold and there was mold on our bathroom ceiling. This was likely because there was no fan in the bathroom. In addition, the swimming pool was small and filled with algae. We would not stay at this hotel again.

It was very clean and neat however. Somethings were broken when we got into the room and we had to ask a few times to try to get them fixed. Same thing for towels and garbage bags. We ended up using grocery bags as garbage bags most of the time. The breakfast was also disgusting. If we went back to breakfast we just grabbed the fruits and a drink. So I'd recommend going out for breakfast. I also had personal issues as to why i probably wont be returning to this hotel. HOWEVER. aside from that i would recommend. It was a nice looking hotel and had a very nice room. Wish the pool was a bit bigger BUT at least it had a pool which was very nice.

We really enjoyed our stay. Top marks for location, staff responsiveness, and afternoon happy hour. The property is in an incredibly convenient location, basically right in the middle of everything. There is a free breakfast and a free happy hour with beer, wine, and cocktails. Lines could be long for both, but moved fast. Our room was very nice, though the cleaning crew missed some desiccated sushi from a previous guest that was pretty gross. The staff was very responsive and have a convenient texting option. We had an issue where the previous people stole all the lamp lightbulbs. :-( Someone came up promptly to replace them though.

The hotel location was great, the service was good, cleanliness was good. Business area was good, front desk staff were helpful with faxing docs.

It was good. Clean and good location

Great location. Nice shampoo.

The rooms were clean and spacious what I didn’t like was that parking is not part of the hotel and it’s $50 a night which they don’t let you know beforehand.

Great customer service nice views room thoroughly cleaned

Awesome hotel..location was great. Will stay in future. Always love this city

Had a great experience with the embassy suites and the staff was helpful

I tepid, bland hotel...when I asked why the bar was closed at 8pm on Friday night, the front desk jerk was very rude...there's a giant atrium. I know there's a pandemic, that's why i need a drink. These guys aren't trying.

They didn’t have the room I booked on Orbitz and made me pay $90 extra for an upgraded room. I assume this error is on Orbitz’s end, but please, buyer beware!!! They hate that I booked through third party and gave me hell for it. Also, if you don’t book through them, they don’t give you access to the WiFi.

North Columbus Drive Chicago IL

Hotel highlights

  • Walking distance to Chicago Riverwalk and Michigan Avenue
  • Free on-the-go breakfast
  • Indoor pool
  • Fitness center

Located in Near North Side, Embassy Suites Chicago Downtown Magnificent Mile is within a 5-minute walk of popular attractions such as Chicago Riverwalk and Michigan Avenue. This 4-star hotel has 455 guestrooms and offers conveniences like free breakfast, an indoor pool, and a fitness center.


Dining

Free on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. Savor a meal from the comfort of your room with room service, or make new friends at the free manager's reception.


Rooms

The 455 accommodations feature living rooms. 55-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators.


Property features

At Embassy Suites Chicago Downtown Magnificent Mile, guests enjoy an indoor pool, a fitness center, and WiFi in public areas. If you drive, self parking is USD 48 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Additional amenities include a business center, express check-out, and free newspapers.

Room options

Premium Suite, 1 King Bed with Sofa bed, City View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, Multiple Beds, Non Smoking

2 Double Beds and 1 Double Sofa Bed | Sleeps 6

Suite, 1 King Bed with Sofa bed, Accessible

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Embassy Suites Chicago Downtown Magnificent Mile

Everyone (56) Couples (8) Family (37)
2
Family Business Business

The staff was helpful and kind. And the breakfast was good. The hotel, however, was run down and dirty. Our room smelled of mold and there was mold on our bathroom ceiling. This was likely because there was no fan in the bathroom. In addition, the swimming pool was small and filled with algae. We would not stay at this hotel again.

By on Jul 2, 2021

Review comment responded on Jul 15, 2021

Thank you for your candid feedback. We will be acting on the issues that you shared with us.

3
Family Family with small children

It was very clean and neat however. Somethings were broken when we got into the room and we had to ask a few times to try to get them fixed. Same thing for towels and garbage bags. We ended up using grocery bags as garbage bags most of the time. The breakfast was also disgusting. If we went back to breakfast we just grabbed the fruits and a drink. So I'd recommend going out for breakfast. I also had personal issues as to why i probably wont be returning to this hotel. HOWEVER. aside from that i would recommend. It was a nice looking hotel and had a very nice room. Wish the pool was a bit bigger BUT at least it had a pool which was very nice.

By on Jun 26, 2021

Review comment responded on Jul 15, 2021

Thank you for your feedback, we are addressing the issues with our staff. With your feedback, we can improve training and procedures as we continue to get back to normal operations after the pandemic.

4
Family

We really enjoyed our stay. Top marks for location, staff responsiveness, and afternoon happy hour. The property is in an incredibly convenient location, basically right in the middle of everything. There is a free breakfast and a free happy hour with beer, wine, and cocktails. Lines could be long for both, but moved fast. Our room was very nice, though the cleaning crew missed some desiccated sushi from a previous guest that was pretty gross. The staff was very responsive and have a convenient texting option. We had an issue where the previous people stole all the lamp lightbulbs. :-( Someone came up promptly to replace them though.

By on Jun 25, 2021

Review comment responded on Jul 15, 2021

Thank you so much for your candid feedback! We are glad that you were happy with your stay and will address the issues you mentioned. Looking forward to welcoming you back sometime soon!

4
Family

The hotel location was great, the service was good, cleanliness was good. Business area was good, front desk staff were helpful with faxing docs.

By on Jun 15, 2021

Review comment responded on Jul 15, 2021

Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

4
Family

It was good. Clean and good location

By on Jun 10, 2021

Review comment responded on Jul 15, 2021

Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

5
Everyone

By on May 25, 2021

Review comment responded on Jun 8, 2021

Thank you for the excellent rating. We appreciate you taking the time to rate the property. We look forward to welcoming you back soon!

3
Everyone

By on May 24, 2021

Review comment responded on Jul 15, 2021

Thank you for your feedback.

1
Everyone

By on May 18, 2021

Review comment responded on Jul 15, 2021

Thank you for your feedback, we are addressing the issues with our staff. With your feedback, we can improve training and procedures as we continue to get back to normal operations after the pandemic.

4
Partner Couples

Great location. Nice shampoo.

By on May 10, 2021

4
Family with small children Family

The rooms were clean and spacious what I didn’t like was that parking is not part of the hotel and it’s $50 a night which they don’t let you know beforehand.

By on Apr 28, 2021

Embassy Suites Chicago Downtown Magnificent Mile

511 North Columbus Drive, Chicago, IL 60611
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