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Recent guest reviews

Very accommodating after sending note regarding requests for room and access. Friendly front desk staff and very clean/quiet property.

Pool and hot tub

The property was somewhat clean, garbage in the floor in the elevators and dirty windows. Staff was very friendly and nice. Room was nice and clean but nothing showing it had been cleaned and nothing indicates that no one had been in after that. Room had a loud high pitched whistle in it every time someone in the room above ran the water or flushed the toilet. The people in the room next to us were horrible but very loud and slamming the door constantly, went down to front desk to complain and was told sorry we are booked and did nothing at all to accommodate the issue or speak to them about the noise and the hotel was not completely booked because it was just our floor we were on that was full. Was very disappointed in our stay especially for how much we paid and not even all the amenities were available. If all the amenities aren’t available the price shouldn’t be higher to stay.

The property was conveniently located for what we were doing during our stay. The staff was doing their best to handle our requests for housekeeping ,etc. Hopefully, things will get better as we get past the pandemic.

A typical Embassy Suites - clean, safe, good location. But there are some notable differences in service from before the Covid time. There is no more free beer and snacks in the afternoons. No more omelet station in the breakfast area. You have to pre-arrange the cleaning of the room 1 day ahead, otherwise it's not cleaned. The breakfast did not seem as good as in the past.

Front desk staff Brett was great

Was quiet

This hotel is more for business. Each room had plenty of data ports. No restaurants, gas stations, etc. near by. They are about a mile away. I brought my room through Orbitz and I needed a handicapped room which Embassy tried to change the room for me but because I brought it through Orbitz the system would not let them change it.

It was nice.

Elevator not working

Toilet flooded entire room when it was flushed had to move rooms and there was no water for the entire morning and when it did come back it was brown like dark brown and gross

Clean and nice staff traet people good Love that place.

In our stay at this embassy suites they never cleaned the room. We had to go to the front desk to ask for things, like cleaned towels and toilet paper. The front lady in the morning was kind of rude. Now because of Covid they give you a to go breakfast and every day is the same breakfast. Hopefully after the Covid 19 gets better this hotel go back to serve nice breakfast.

Large, spacious rooms, clean & comfortable, well maintained and open for business.

The front desk staff during the night needs to be more friendly

Lake Cook Rd Deerfield IL

Hotel highlights

  • Free cooked-to-order breakfast
  • Free parking
  • Indoor pool
  • 24-hour fitness center

Located 2.9 mi (4.7 km) from Sportsman's Country Club, Embassy Suites by Hilton Chicago North Shore Deerfield is within a 10-minute drive of Northbrook Sports Complex. This 237-room, 4-star hotel has free breakfast along with conveniences like an indoor pool and a 24-hour gym.


Dining

Free cooked-to-order breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:30 AM to 10:30 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

Embassy Suites by Hilton Chicago North Shore Deerfield's 237 rooms provide microwaves, refrigerators, and coffee makers. 32-inch LED TVs come with cable channels and first-run movies, and guests can stay connected with WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Safes, ironing boards, and desks are also standard. Housekeeping is available on request.


Property features

At Embassy Suites by Hilton Chicago North Shore Deerfield, guests enjoy features like an indoor pool, a 24-hour gym, and WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include conference space, a 24-hour business center, and a computer station.

Room options

Suite, 2 Double Beds, Accessible, Non Smoking

2 Double Beds | Sleeps 5

Presidential Suite, 2 Bedrooms, Accessible, Non Smoking (Roll-in Shower)

2 King Beds | Sleeps 4

Premium Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Room, Accessible (Roll-In Shower)

1 King Bed | Sleeps 6

Guest reviews for Embassy Suites by Hilton Chicago North Shore Deerfield

Everyone (25) Couples (4) Family (22)
5
Family Business Business

Very accommodating after sending note regarding requests for room and access. Friendly front desk staff and very clean/quiet property.

By on Sep 2, 2021

Review comment responded on Sep 5, 2021

Thank you for taking a moment to share your experience with us, We appreciate your feedback and look forward to welcoming you back again soon.

5
Family Business Business

Pool and hot tub

By on Aug 27, 2021

Review comment responded on Sep 5, 2021

Thank you for taking a moment to share your experience with us, We appreciate your feedback and look forward to welcoming you back again soon.

3
Family

The property was somewhat clean, garbage in the floor in the elevators and dirty windows. Staff was very friendly and nice. Room was nice and clean but nothing showing it had been cleaned and nothing indicates that no one had been in after that. Room had a loud high pitched whistle in it every time someone in the room above ran the water or flushed the toilet. The people in the room next to us were horrible but very loud and slamming the door constantly, went down to front desk to complain and was told sorry we are booked and did nothing at all to accommodate the issue or speak to them about the noise and the hotel was not completely booked because it was just our floor we were on that was full. Was very disappointed in our stay especially for how much we paid and not even all the amenities were available. If all the amenities aren’t available the price shouldn’t be higher to stay.

By on Aug 9, 2021

Review comment responded on Aug 15, 2021

Thank you for your feedback, We will take your comments under consideration as we continue to explore ways to better our guests experience.

4
Partner Couples

The property was conveniently located for what we were doing during our stay. The staff was doing their best to handle our requests for housekeeping ,etc. Hopefully, things will get better as we get past the pandemic.

By on Aug 3, 2021

Review comment responded on Aug 7, 2021

Thank you for taking a moment to share your experience with us, We appreciate your feedback and look forward to welcoming you back in the near future.

3
Family

A typical Embassy Suites - clean, safe, good location. But there are some notable differences in service from before the Covid time. There is no more free beer and snacks in the afternoons. No more omelet station in the breakfast area. You have to pre-arrange the cleaning of the room 1 day ahead, otherwise it's not cleaned. The breakfast did not seem as good as in the past.

By on Aug 1, 2021

Review comment responded on Aug 2, 2021

Thank you very much for your feedback, we appreciate we choosing us. All Hilton properties now have the option to opt in for housekeeping service starting on July 1st. We apologize if this created an issue for you. We will be running the full breakfast and evening reception starting soon, like most places in the service industry we have been hit hard with the recent staffing epidemic. Once we are at full strength, we will be back to full services.

4
Family

Front desk staff Brett was great

By on Jul 14, 2021

Review comment responded on Jul 15, 2021

Thank you for the great review, We look forward to welcoming you back.

5
Everyone

By on Jul 6, 2021

Review comment responded on Jul 16, 2021

Thank you for the great review, We appreciate your feedback and look forward to welcoming you back again soon.

4
Everyone

Was quiet

By on Jun 26, 2021

Review comment responded on Jun 28, 2021

Thank you for taking a moment to share your experience, we appreciate your feedback and look forward to welcoming you back again soon.

4
Family

This hotel is more for business. Each room had plenty of data ports. No restaurants, gas stations, etc. near by. They are about a mile away. I brought my room through Orbitz and I needed a handicapped room which Embassy tried to change the room for me but because I brought it through Orbitz the system would not let them change it.

By on Jun 13, 2021

Review comment responded on Jun 14, 2021

Thank you for taking a moment to share your experience, We appreciate your feedback and look forward to welcoming you back.

4
Family

It was nice.

By on May 19, 2021

Review comment responded on May 21, 2021

Thank you for taking a moment to share your experience with us, We appreciate your feedback and look forward to welcoming you back again soon.

Embassy Suites by Hilton Chicago North Shore Deerfield

1445 Lake Cook Rd, Deerfield, IL 60015
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