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Recent guest reviews

I cancelled the booking and was billed anyway

Very nice, comfortable room. We would have liked a free continental breakfast, but apparently that is not the norm in Chicago hotels.

Nice rooms, friendly service, walking distance to casino!

I can't believe you charged me $18 for Parking... Really? Like your room rates weren't high enough, you need to charge for parking!!!! How Rude!!!

Overall it was a great experience. The staff is friendly and courteous. The property is well maintained with good updated rooms. Few peeves 1. We were surprised at the amount of highway noise filtering into the room. Not sure anything can be done about it. 2. Why charge for parking?! All hotels as little as a couple of miles away do not charge for parking. 3. A lot of hotels offer complementary breakfast, but not this one. We ended up paying about $60 without tip for breakfast for 4.

The service at the Bistro was not good. After a wait to get service I walked away without ordering. The menu was ok at best.

I recently had a flight cancelled and I spent the night at the Courtyard Marriott O'Hare. After booking the hotel, I called the Front Desk and they said their complimentary shuttle to/from ORD ran every 30 minutes. The shuttle arrived to the Shuttle Center at ORD right on the dot and I was on my way. Shuttle ride was quick and painless, check-in/out was a breeze, and the Airport Shuttle was on the dot at 5:30am. Great experience in midst of my travel nightmare!

Check in was a breeze. The front desk representatives were very informative and helpful. We had our granddaughters with us, and they wanted to go out to eat. The hotel shuttled us to the restaurant and back. We didn't have to wait very long to get taken or picked up. The drivers were very friendly. We loved the courtyard. They have a lot of seating and beautiful trees. We needed to be shuttled to and from the airport, again, we didn't have to wait very long. Our granddaughters enjoyed the pool. We love the location because it is close to a lot of great restaurants and it's close to the airport.

Had a good time and very quiet. It was nice that Rivers Casino was within walking distance.

Toilet was broken. Breakfast took over 30 minutes and staff was rude.

Curtious efficient check in. Comfortable beds. Minutes to the casino and shuttle to the airport.

A little noisy beside the hwy, but for someone as sensitive hearing, it ws really more like white noise and I had no problems sleeping. Casino right next door! Had a really fun evening playing penny slots and hitting the buffet. Front desk staff very nice. I sprung for the extra $10 per night ahead of time on Orbitz for included breakfast which ended up being a really good idea. It was just a little cafe-type dining area, and quite expensive. But we had already paid and were able to order off the menu without additional cost. Would have cost close to $20 for breakfast for both of us had we not paid ahead.

Excellent staff, excellent Shuttle Service to pick you either from the airport or from any surrounding point. Very clean and comfortable. The rooms are somehow from the front desk. Needs more elevators .

This hotel is very warm and inviting. The staff is always helpful and friendly.

Like hotel staff very good tv in room did not work good couldn't get any stains except to buy a movie channel

Everything deserves 5 star rating. Pool, Room size, Cleanliness, Location, Staff & Services

S River Rd Des Plaines IL

Hotel highlights

  • Steps from Rivers Casino
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Free airport shuttle

Courtyard by Marriott Chicago O'Hare places you next to Rivers Casino and within 2 miles (3 km) of other popular attractions like Donald E. Stephens Convention Center. This 180-room, 3-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's bistro, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start your day off with cooked-to-order breakfast, available for a fee.


Rooms

The 180 rooms have an array of amenities, including coffee makers, free newspapers, and safes. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include phones, ironing boards, and desks.


Property features

Guests staying at Courtyard by Marriott Chicago O'Hare enjoy an indoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 18.00 per night, or you can take advantage of the free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include a spa tub, conference space, and a 24-hour business center.

Room options

Suite, 1 Bedroom, Balcony, Courtyard View

1 King Bed | Sleeps 4

Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 5

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Courtyard by Marriott Chicago O'Hare

Everyone (13) Business (17) Couples (20) Family (25) Other (9) Friends (2)
1
Everyone

I cancelled the booking and was billed anyway

By on Sep 14, 2021

Review comment responded on Sep 14, 2021

Thank your call this morning. We are unable to refund any charges as this reservation was booked by a third party (orbitz) and the rules of the reservation state that once booked, there are no changes or cancellations allowed.

5
Partner Couples

Very nice, comfortable room. We would have liked a free continental breakfast, but apparently that is not the norm in Chicago hotels.

By on Aug 3, 2021

Review comment responded on Aug 6, 2021

Thank you for the great review regarding your recent stay with us! I believe there are a few package rates that do include breakfast. Hopefully should your travels take you to the Chicagoland area again, we will have the pleasure of hosting you - with breakfast!!

4
Everyone

By on May 11, 2021

Review comment responded on May 21, 2021

Thank you for your review regarding your recent stay with us. We hope that should your travels take you to the Chicagoland area in the near future, we have the pleasure of hosting you again and earning a 5 out of 5 review!!

5
Partner Couples Family

Nice rooms, friendly service, walking distance to casino!

By on Mar 24, 2021

Review comment responded on Apr 1, 2021

Thank you so much for your review and comments regarding your recent stay with us. We hope that should your travels take you to the Chicagoland area again, we will have the pleasure of hosting you again!

4
Everyone

By on Mar 16, 2021

Review comment responded on Apr 1, 2021

Thank you so much for your review regarding your recent stay with us. We hope that should your travels take you to the Chicagoland area again, we will have the pleasure of hosting you again!

4
Partner Couples

I can't believe you charged me $18 for Parking... Really? Like your room rates weren't high enough, you need to charge for parking!!!! How Rude!!!

By on Jan 2, 2020

Review comment responded on Jan 6, 2020

Thank you for your comments regarding parking charges. We apologize that this was not conveyed to you before booking your reservation. You will find, however, that the majority of the airport hotels do charge for parking and our rates are significantly lower than most of the area. We hope that should your travels take you to the Chicagoland area again we have the pleasure of hosting you again.

4
Family

Overall it was a great experience. The staff is friendly and courteous. The property is well maintained with good updated rooms. Few peeves 1. We were surprised at the amount of highway noise filtering into the room. Not sure anything can be done about it. 2. Why charge for parking?! All hotels as little as a couple of miles away do not charge for parking. 3. A lot of hotels offer complementary breakfast, but not this one. We ended up paying about $60 without tip for breakfast for 4.

By on Oct 7, 2019

Review comment responded on Oct 7, 2019

Thank you for your comments regarding your recent stay with us. We are glad that overall you enjoyed the hotel. Thank you for your feedback regarding the noise from the highway. We are continually trying to find ways to minimize the noise from the increased highway traffic! Regarding parking charges, it has become necessary for the majority of airport hotels to charge for parking due to non-hotel guests using the lots for extended parking while traveling. There are hotels that are a bit further from the airport that do not charge for parking, but unfortunately it has become necessary in order to avoid our lot filling up and not being able to offer spots to our overnight guests. We are aware that Expedia does offer packages that include breakfast for 2 adults and 2 children. The package rate for your stay may not have been available when you booked your room. We are sorry that the cost was more that expected.

4
Business Business

The service at the Bistro was not good. After a wait to get service I walked away without ordering. The menu was ok at best.

By on Mar 14, 2019

Review comment responded on Mar 25, 2019

Thank you so much for your comments regarding your recent stay with us. We apologize for the delay in the Bistro for food service. We understand the frustration you experienced and we have addressed your concerns with our Bistro attendants. We had an unexpected surge in hotel guests recently due to weather across the country as well as the airlines grounding airplanes. This does not excuse the excessive delay, however. We hope that should your travels take you to the Chicago area again, we have the pleasure of hosting you!!

5
Everyone

By on Dec 3, 2018

Review comment responded on Dec 3, 2018

Thank you for your recent stay with us and your feedback! We hope that should your travels take you to the Chicagoland area again, we will have the pleasure of hosting you!

4
Everyone

By on Nov 20, 2018

Review comment responded on Nov 21, 2018

Thank you for taking this survey. We appreciate your input and look forward to your next stay.

Courtyard by Marriott Chicago O'Hare

2950 S River Rd, Des Plaines, IL 60018
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