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Recent guest reviews

The place has signs outside of every door that say no smoking, no vaping, no e-cigarettes, no marijuana. This clearly does not stop said activities. Cannot remember the last time I was in a hotel that stank of stale smoke. Also, for an added bonus, got to watch the desk clerk berate a guest. Never seen that before, anywhere.

The room had a lot of things that needed to be repaired. The handle on the balcony door was broken, there was a hole in the bathroom door and in one of the walls and one of the hanging reading lights was broken with wires exposed. The hotel definitely wasn’t worth the price but it was a last minute booking and the closest hotel to Chicago that was under $200 a night.

I was in Chicago for my brother's funeral, I was physically and emotionally drained during my stay. Arrivied late the first evening. There were other things distasteful but the bathtub was beyond dirty, it was filthy(you would think during a pandemic it would be extra clean) . Not sure how much space is allowed for this review, I could write a book. Avoid this place, they were unhelpful, the room had many distasteful things. Late the second night the fire alarm went off for about 20 minutes, the fire department seached and found nothing. Most likely someone smoking in room. Some of the highlights: coffeemaker but no carafe or cups, a hole in the bathtub wall, very dirty wall near doorknob, the room was not smoke free and reeked of smoke (I've many years of dealing with drug addicts and believe it was from smoking crack). If allowed in this review I will post a picture of the bathtub and you decide. I had to give them a $25 deposit when I checked in. It has been 24 hours since checking out and it has not been returned to my account. Best advice is to avoid this place and don't believe the lies if there is a response to this review.

Nice great place enjoy the roon

Not clean, no house keeping... poor breakfast... customer services very poor

Great nice an need place to stay very clean excellent service

Everything is dury

Overall condition of room was poor. Shower was luke warm. When asked about the water temperature, I was told that the water has to travel a great distance before it gets warm.

I didn’t like nothing about it it was filthy I’ll never ever return there or recommend anyone

I had a dirty towel in my closet already!

The room was dirty holes In the wall tub was so dirty couldn’t even shower I have pictures as well

This property is under construction...even the guest rooms. I like the property should shut down until reservations are done. However dirty it was...the breakfast was great, staff was responsive, and the pool is heated.

I love the Rooms, and the staff was so polite. The pool was nice and clean

What kills me the most I already explained and now I have to do it over again

The Balcony was nice. N the room was comfortable and clean breakfast was good.

This was the most disgusting place ive ever stayed.

The mold in the bathrooms was horrible. It was not up to a pulic standard of cleanliness

The hotel is currently experiencing a bed bug infestation. My guest and I were both bitten. My real problem was the hotel was the condition of the bathroom. There was a big leaking hole around the light fixture. It leaked through the actual light fixture as well. The bathtub was not clean around the seams. I have photos and video. This room (#155) should not be rented out. Staff: OUTSTANDING!

Pasquinelli Dr Westmont IL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Chicago Club Inn & Suites places you within a 15-minute drive of popular attractions such as Oakbrook Center Mall and Morton Arboretum. This 3-star hotel welcomes guests with 136 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free buffet breakfast offered each morning. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free manager's reception.


Rooms

All of Chicago Club Inn & Suites's 136 rooms are soundproofed and have an array of amenities, including washers/dryers, microwaves, and refrigerators. Guests can expect free WiFi and 32-inch LED TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and safes are also available.


Property features

Guests staying at Chicago Club Inn & Suites enjoy an indoor pool, a gym, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and tours or tickets. Additional amenities include conference space, a 24-hour business center, and express check-out.

Room options

Superior Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Premier Room, 2 Queen Beds, Courtyard View

2 Queen Beds | Sleeps 4

Executive Quadruple Room 2 queen bed

2 Queen Beds and 1 Queen Sofa Bed | Sleeps 5

LUSH Suite,1 King Bed, Jetted Tub

1 King Bed | Sleeps 2

Guest reviews for Chicago Club Inn & Suites

Everyone (24) Couples (6) Family (24)
2
Everyone

The place has signs outside of every door that say no smoking, no vaping, no e-cigarettes, no marijuana. This clearly does not stop said activities. Cannot remember the last time I was in a hotel that stank of stale smoke. Also, for an added bonus, got to watch the desk clerk berate a guest. Never seen that before, anywhere.

By on Sep 14, 2021

Review comment responded on Sep 16, 2021

Dear Guest, It is disappointing to note that your stay at the Chicago Club Inn & Suites was not satisfactory. We regret the inconvenience due to many unfortunate happenings. Our team will check where we went wrong and will take corrective actions for maximum betterment. Your suggestions and observations are important to us. We shall appreciate your kind understanding and request a rethinking to visit. Sincerely, Hotel Manager.

3
Family

The room had a lot of things that needed to be repaired. The handle on the balcony door was broken, there was a hole in the bathroom door and in one of the walls and one of the hanging reading lights was broken with wires exposed. The hotel definitely wasn’t worth the price but it was a last minute booking and the closest hotel to Chicago that was under $200 a night.

By on Aug 3, 2021

Review comment responded on Aug 4, 2021

Dear Guest, Thank you for staying with us and taking the time to let us know about your experience. We are so sorry your stay was anything less than exceptional. This is not what we like to see. We have discussed your comments with our staff to determine where we went wrong and ensure improvement. We hope you will come back as we would love to provide you with an excellent stay next time. Sincerely Hotel Manager

1
Business Business

I was in Chicago for my brother's funeral, I was physically and emotionally drained during my stay. Arrivied late the first evening. There were other things distasteful but the bathtub was beyond dirty, it was filthy(you would think during a pandemic it would be extra clean) . Not sure how much space is allowed for this review, I could write a book. Avoid this place, they were unhelpful, the room had many distasteful things. Late the second night the fire alarm went off for about 20 minutes, the fire department seached and found nothing. Most likely someone smoking in room. Some of the highlights: coffeemaker but no carafe or cups, a hole in the bathtub wall, very dirty wall near doorknob, the room was not smoke free and reeked of smoke (I've many years of dealing with drug addicts and believe it was from smoking crack). If allowed in this review I will post a picture of the bathtub and you decide. I had to give them a $25 deposit when I checked in. It has been 24 hours since checking out and it has not been returned to my account. Best advice is to avoid this place and don't believe the lies if there is a response to this review.

By on Jul 15, 2021

Review comment responded on Jul 16, 2021

Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

5
Family

Nice great place enjoy the roon

By on Jul 3, 2021

Review comment responded on Jul 5, 2021

Dear Guest, Thanks for writing the great feedback from your recent stay. We are delighted to hear that you had an amazing time even during your stay. We look forward to welcoming you back soon! Sincerely Hotel Manager

1
Partner Couples

Not clean, no house keeping... poor breakfast... customer services very poor

By on Jun 29, 2021

Review comment responded on Jul 1, 2021

Dear Guest, Thank you for choosing to stay at Chicago Club Inn & Suites. We apologize for the inconvenience you experienced during your recent visit. Issues such as these are uncharacteristic of our hotel and please be assured we will look into this further to find the best resolution. We regret that you left us feeling disappointed, as we hope to have another opportunity in the future to better serve you. Thank you again for being out guest. Sincerely Hotel Manager

5
Family

Great nice an need place to stay very clean excellent service

By on Jun 28, 2021

Review comment responded on Jul 1, 2021

Dear Guest, I want to thank you for sharing such encouraging feedback. Your appreciation motivates us to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again. Sincerely, Hotel Manager

1
Family with small children

Everything is dury

By on Jun 2, 2021

Review comment responded on Jun 24, 2021

Dear Guest, We appreciate the time taken to bring to our attention the inconvenience that you faced during your stay with us. We apologize for the same and assure you that we will certainly look into the issues that you mentioned and try to eliminate them to the best of our ability. We will be honored. Sincerely Hotel Manager

2
Everyone

Overall condition of room was poor. Shower was luke warm. When asked about the water temperature, I was told that the water has to travel a great distance before it gets warm.

By on Apr 30, 2021

Review comment responded on Apr 30, 2021

Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before. Sincerely, Hotel Manager.

1
Family Family

I didn’t like nothing about it it was filthy I’ll never ever return there or recommend anyone

By on Apr 26, 2021

Review comment responded on May 1, 2021

Dear Guest, Thanks for your stay at the Chicago Club Inn & Suites. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

4
Family

I had a dirty towel in my closet already!

By on Apr 23, 2021

Review comment responded on Apr 24, 2021

Dear Guest, Thank you for your review. We are pleased that you enjoyed your experience for the most part. We apologize for any shortcomings we may have had during your stay with us. We look forward to your next visit. Sincerely Hotel Manager

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