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Recent guest reviews

I had an issue with one of my rooms and I talked to Jessica at the front desk and she was able to help me out! Incredible service! Thank you jessica for being the best!

Bad transport from airport. Rain leaks inside lobby and staff discussing about them.

The property has breakfast and every place else is charging the same or more and providing less amenities. Hotel room clean, front desk friendly, slept well

Lobby floor was dirty, trashcan was overflowing. smell in the room and hallway

Air conditioner smelled like mildew. Big stains on the carpet. Front desk staff not real friendly. Breakfast was quite good. Rest of staff good. Excellent location

The image of the hotel is misleading, it was much older in person with lots of sirens. The website says they have a free airport shuttle until 10:00pm, but when I called them at 9:35 the stoned guy at the front desk told me they stop at 9:30 and I needed to spend $20 and take a taxi. For a non smoking hotel, you couldn't walk down the hallways without a contact high or leaving smelling like a skunk. The TV was the so blurry it had to be 40 years old. The blanket in my closet was even older, and the fire detector was missing. You'll have to reach over the sink to turn the shower on. This place was a joke and now I don't trust Best Western.

I liked the closeness of the property to the airport. It was only about 2 blocks from the rental car facility at the airport to best western. Very convenient. I liked that there is someone at the front desk for 24 hours, and when I called before, I was told I could have checked in as late as 3am. It was a quiet hotel where I was able to sleep well after landing late from my flight. Also, there were elevators that made getting my heavy bags to the 3rd floor easier. I did not like that it was difficult to access the lightproof window curtain in the bedroom. I did have a couple problems with my room though. Room 323. There was water on the floor of my bathroom. I don’t know if that was condensation and couldn’t be helped, or if it was from something else. There was also a stain in the carpet of my room no one had removed. I think that this is a good facility that gets a lot of business.

Great locations. Promised shuttle service is not at all frequent and timely. Other hotels' shuttle service seems to be at least 3 times more frequent. Price claimed to include breakfast but did not even provide a cup of coffee (apparently ran out and did not have the means to prepare another pot)

Rundown hotel with bed smell in the room. Water back up in the bathtub, blood stain on the towel. Very minimalistic even for a 3-star hotel.

It was close to the airport.

Unfortunately, I could not find anything remotely good about this property. The hallways were filthy with stained carpeting. Elevator floor was stained and dirty. No towels. Staff inexperienced with no customer service skills. Always out of coffee. Noisey and lack of insulation, thin walls and ceiling. Room carpeting stained and dirty. The entire facility requires a new coat of paint.

it was ok, for the price.

Close to the airport parking

Two good things: I was able to leave my vehicle on the property while flying out to another city the day before my stay. I came back to my car in the condition I left. Also, I'd missed the last airport shuttle by 5 minutes, but someone was very kind and came back for me and my daughter. Two disappointing things: the place was a lot older than the pictures made it seem. It felt a little run down, but at the same time, I am snooty about my lodging. Also, the continental breakfast ran out two hours after it opened, and with a little more than a scheduled hour left. My daughter and I went to the airport hungry, and this was one reason I selected the location.

Nuce Quite stay....great value...it was better than my downtown stay...

Deadbolt wasn’t working unless you physically picked up the door off the hinges. Safety concern. Light bulbs burned out, outlets not working.

W Higgins Road Rosemont IL

Hotel highlights

  • Walking distance to Allstate Arena
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in O'Hare within a short walk of Allstate Arena, Best Western At O'Hare is within 2 miles (3 km) of other popular sights such as Rivers Casino. This hotel has 138 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 5:30 AM to 9:30 AM. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

All 138 rooms feature microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include free newspapers, free local calls, and safes.


Property features

Guests of Best Western At O'Hare enjoy a gym, free WiFi in public areas, and a meeting room. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a business center, express check-in, and express check-out.

Room options

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

1 Double Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Guest reviews for Best Western At O'Hare

Everyone (66) Couples (18) Family (38)
5
Friends Business Business Business Business

I had an issue with one of my rooms and I talked to Jessica at the front desk and she was able to help me out! Incredible service! Thank you jessica for being the best!

By on Oct 22, 2021

2
Business Business

Bad transport from airport. Rain leaks inside lobby and staff discussing about them.

By on Oct 8, 2021

Review comment responded on Oct 10, 2021

Sorry for not meeting your expectations. We will share this review with staff so they are aware of how you feel. If you would like to discuss this further please reach out to the property and ask for a manager.

5
Everyone

The property has breakfast and every place else is charging the same or more and providing less amenities. Hotel room clean, front desk friendly, slept well

By on Sep 28, 2021

2
Family

Lobby floor was dirty, trashcan was overflowing. smell in the room and hallway

By on Sep 1, 2021

Review comment responded on Sep 6, 2021

Sorry for not meeting your expectations. We will share this review with staff so they are aware of how you feel. If you would like to discuss this further please reach out to the property and ask for a manager.

2
Business Business

Air conditioner smelled like mildew. Big stains on the carpet. Front desk staff not real friendly. Breakfast was quite good. Rest of staff good. Excellent location

By on Aug 20, 2021

Review comment responded on Aug 23, 2021

Sorry for not meeting your expectations. We will share this review with staff so they are aware of how you feel. If you would like to discuss this further please reach out to the property and ask for a manager.

1
Business Business

The image of the hotel is misleading, it was much older in person with lots of sirens. The website says they have a free airport shuttle until 10:00pm, but when I called them at 9:35 the stoned guy at the front desk told me they stop at 9:30 and I needed to spend $20 and take a taxi. For a non smoking hotel, you couldn't walk down the hallways without a contact high or leaving smelling like a skunk. The TV was the so blurry it had to be 40 years old. The blanket in my closet was even older, and the fire detector was missing. You'll have to reach over the sink to turn the shower on. This place was a joke and now I don't trust Best Western.

By on Aug 6, 2021

4
Everyone

I liked the closeness of the property to the airport. It was only about 2 blocks from the rental car facility at the airport to best western. Very convenient. I liked that there is someone at the front desk for 24 hours, and when I called before, I was told I could have checked in as late as 3am. It was a quiet hotel where I was able to sleep well after landing late from my flight. Also, there were elevators that made getting my heavy bags to the 3rd floor easier. I did not like that it was difficult to access the lightproof window curtain in the bedroom. I did have a couple problems with my room though. Room 323. There was water on the floor of my bathroom. I don’t know if that was condensation and couldn’t be helped, or if it was from something else. There was also a stain in the carpet of my room no one had removed. I think that this is a good facility that gets a lot of business.

By on Jul 18, 2021

3
Everyone

Great locations. Promised shuttle service is not at all frequent and timely. Other hotels' shuttle service seems to be at least 3 times more frequent. Price claimed to include breakfast but did not even provide a cup of coffee (apparently ran out and did not have the means to prepare another pot)

By on Jul 15, 2021

2
Partner Couples

Rundown hotel with bed smell in the room. Water back up in the bathtub, blood stain on the towel. Very minimalistic even for a 3-star hotel.

By on Jul 14, 2021

Review comment responded on Jul 19, 2021

Sorry for not meeting your expectations. We will share this review with staff so they are aware of how you feel. If you would like to discuss this further please reach out to the property and ask for a manager.

4
Everyone

It was close to the airport.

By on Jul 7, 2021

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