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Recent guest reviews

Bed sucked. No view. Small room.

The location was perfect for our needs, we didn't want to stay downtown, wanted to walk (not far) to a variety of restaurants & cafes and be able to hop on/off highway fast, nice clean safe neighborhood. The hotel is of a particular style, it's fine just not our taste. The room construction and decor appeared to be upcycled materials. For instance the desk was a long piece of clear coated plywood, the nightstands were plywood painted boxes about 1 foot off the floor. The doors to the closet were painted pegboard, the bed was really low to the ground. There wasn't anywhere comfortable to sit in the room to do work on my computer, the one and only chair was plywood. There isn't a coffee pot, nor coffee provided in the room. There is a hot water (tea) warmer and a basket of things to buy (like tea bags). The walk in tile shower entrance is so large, the shower water goes all over the floor of the small bathroom when showering. I'm not stuffy, love modern decor and new decor ideas, but this was like they gave an art student a tiny budget and said add as much recycled as you can and spend as little on new items as possible. As an idea, sounds great but makes for an annoying uncomfortable room. Desk people nice and Valet guy super nice.

Room was terrific, staff responsive and good overall experience

The ease of booking in. Very Friendly staff. The location is perfect.

Great location, tons of bars and restaurants within walking distance

Ace Chicago is notable because of the high level of staff service and support.

Hotel was nice and you could tell they were trying to be modern. They skimped a little on the interior, toiletries, etc. It was a good experience but felt more like a 3 star versus a 4 star hotel. Room was clean and staff were great.

Nice and cozy hotel. Excellent food and kind staff.

North Morgan Street Chicago IL

Hotel highlights

  • Free WiFi in rooms and public areas
  • 24-hour fitness center
  • Concierge services
  • 24-hour front desk

Located in Near West Side, Ace Hotel Chicago is within a mile (2 km) of sights such as Union Park and University of Illinois Chicago. This 159-room, 4-star hotel welcomes guests with a coffee shop/café, a 24-hour fitness center, and free in-room WiFi.


Dining

For your convenience, a to-go breakfast is served for a fee each morning from 7:00 AM to 11:30 AM. Get a pick-me-up at the coffee shop/café.


Rooms

Ace Hotel Chicago's 159 rooms provide safes, ironing boards, and desks. Guests can enjoy free WiFi and flat-screen TVs. Bathrooms offer hair dryers and bathrobes.


Property features

At Ace Hotel Chicago, guests have access to a 24-hour fitness center, free WiFi in public areas, and coffee in a common area. Valet parking is available for USD 57 per night. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and concierge services. This smoke-free hotel also has wedding services.

Room options

Large

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed, City View

1 King Bed | Sleeps 2

Medium

1 King Bed | Sleeps 2

Loft

1 King Bed | Sleeps 2

Guest reviews for Ace Hotel Chicago

Everyone (9) Couples (3) Family (1)
2
Partner Couples

Bed sucked. No view. Small room.

By on Sep 9, 2021

Review comment responded on Sep 10, 2021

We're sorry your stay wasn't up to the high standards we aim for here at Ace. An unfortunate circumstance of being in a large urban center is that we are surrounded by buildings on three sides. We hope you'll give us another chance in the near future.

3
Partner Couples Business Business

The location was perfect for our needs, we didn't want to stay downtown, wanted to walk (not far) to a variety of restaurants & cafes and be able to hop on/off highway fast, nice clean safe neighborhood. The hotel is of a particular style, it's fine just not our taste. The room construction and decor appeared to be upcycled materials. For instance the desk was a long piece of clear coated plywood, the nightstands were plywood painted boxes about 1 foot off the floor. The doors to the closet were painted pegboard, the bed was really low to the ground. There wasn't anywhere comfortable to sit in the room to do work on my computer, the one and only chair was plywood. There isn't a coffee pot, nor coffee provided in the room. There is a hot water (tea) warmer and a basket of things to buy (like tea bags). The walk in tile shower entrance is so large, the shower water goes all over the floor of the small bathroom when showering. I'm not stuffy, love modern decor and new decor ideas, but this was like they gave an art student a tiny budget and said add as much recycled as you can and spend as little on new items as possible. As an idea, sounds great but makes for an annoying uncomfortable room. Desk people nice and Valet guy super nice.

By on Apr 12, 2021

Review comment responded on Apr 17, 2021

Thanks for the honest feedback, and thank you for giving us a chance. The design of the building and rooms admittedly isn't for everyone, but we are glad our team was able to wow you with their hospitality. Safe travels!

5
Partner Couples

Room was terrific, staff responsive and good overall experience

By , from Chicago area on Nov 23, 2020

Review comment responded on Nov 23, 2020

Hi Nathan, Thanks for taking the time to leave us a review, we really appreciate it! Hope to have you with us again in the future.

3
Everyone

By on Oct 13, 2020

Review comment responded on Oct 14, 2020

Thank you for leaving us a review!

5
Family

The ease of booking in. Very Friendly staff. The location is perfect.

By on Nov 5, 2019

Review comment responded on Nov 6, 2019

Thanks for taking the time to leave us a review! We really appreciate the kind words. Don’t be a stranger, visit anytime!

5
Everyone

By on Aug 26, 2019

Review comment responded on Aug 26, 2019

Thanks for taking the time to leave us a review! Come back any time.

5
Everyone

By on Jul 5, 2019

Review comment responded on Jul 6, 2019

Thanks so much for the review! We really appreciate that. Hope to see you again soon!

5
Everyone

Great location, tons of bars and restaurants within walking distance

By on Nov 14, 2018

Review comment responded on Nov 28, 2018

Thank you for the great review. Come visit us again soon.

5
Everyone

By on Nov 12, 2018

Review comment responded on Nov 29, 2018

Thank you for the 5-star share. Come visit us again soon.

4
Everyone

By on Oct 16, 2018

Review comment responded on Oct 25, 2018

Thank you for the nice review. We hope to welcome you again soon.

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