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Recent guest reviews

Great hotel to stay at! Clean room. Great staff and service. The only thing is the wifi doesn’t really work unless you’re in the pool or lobby area. But I will definitely stay there again😊

Is a motel with a pool and a restaurant . Old torn towels.

Indoor pool is loud and hours were not enforced. No elevator, no water pressure, no drawers, 3 hangers, no iron, no full length mirror, no blanket just a sheet. first night, food in restaurant was delicious and service was great, second night the burger and salmon were still raw and we couldn't eat our dinners.

Room was nice and clean, but the Wi-Fi was not working and the bed was very hard..

Good...................................................

Did not look like pics on the website would not recommend

Carmen O. de Merino No. 166 Chetumal QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Concierge services

Hotel Villanueva places you next to Explanada de la Bandera and Fisherman's Fountain. This 4-star hotel has 72 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 7 AM to 11:00 AM.


Rooms

All of Hotel Villanueva's 72 individually decorated rooms provide free bottled water, phones, and wardrobes or closets. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries.


Property features

At Hotel Villanueva, guests have access to an indoor pool, free WiFi in public areas, and a conference center. Airport transportation is made easy with an airport shuttle (available on request) for MXN 200 per person one-way. The front desk has multilingual staff that can help with securing valuables, dry cleaning/laundry, and tours or tickets. Additional amenities include coffee/tea in a common area, free newspapers, and a gift shop.

Room options

Standard Room

1 King Bed | Sleeps 2

Double Room

2 Double Beds | Sleeps 4

Guest reviews for Hotel Villanueva

Everyone (10) Couples (1) Family (2)
5
Partner Couples

Great hotel to stay at! Clean room. Great staff and service. The only thing is the wifi doesn’t really work unless you’re in the pool or lobby area. But I will definitely stay there again😊

By on Feb 25, 2021

Review comment responded on Feb 26, 2021

Dear Guest! Thank you very much for your kind comments about your stay here with us, we hope you had a great time here! We'll work on the negative things you mentioned and we'd love to see you here again.

3
Business Business

Is a motel with a pool and a restaurant . Old torn towels.

By on Jan 25, 2020

2
Everyone

By on Aug 22, 2019

Review comment responded on Aug 25, 2019

Estimado Huésped! Gracias por compartir la experiencia de su estancia con nosotros, esperamos verlo pronto!!

3
Family Family

Indoor pool is loud and hours were not enforced. No elevator, no water pressure, no drawers, 3 hangers, no iron, no full length mirror, no blanket just a sheet. first night, food in restaurant was delicious and service was great, second night the burger and salmon were still raw and we couldn't eat our dinners.

By on Jul 15, 2019

Review comment responded on Jul 19, 2019

Thank you for your comments about your stay here with us and we offer you an apology for all the bad things happened during your stay. We'll work on those things.

4
Everyone

By on Feb 27, 2019

Review comment responded on Apr 29, 2019

Gracias por su opinión, es muy importante para nosotros!!

4
Everyone

By on Feb 26, 2019

Review comment responded on Apr 29, 2019

Gracias por su opinión!!

5
Everyone

By on Feb 26, 2019

Review comment responded on Apr 29, 2019

Muchas gracias!! Su opinión es muy importante para nosotros

5
Everyone

By on Jan 7, 2019

Review comment responded on Jan 7, 2019

Thank you for your visit.

3
Everyone

Room was nice and clean, but the Wi-Fi was not working and the bed was very hard..

By , from Houston on Aug 5, 2018

5
Everyone

Good...................................................

By on May 29, 2018

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