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Recent guest reviews

DO NOT STAY HERE! Could not communicate well with person at desk. Charged us even though we had already booked and paid through Orbitz. Could not get credit until manager came on at midnight. Now after 2 pm the next day and credit card still not showing credit. We got there at 9 pm and our room had not been cleaned. Finally got into room to find bathtub would not drain. Carpet was so filthy my feet got dirty just walking from bathroom to the bed. I wouldn’t want my dog staying in this place.

Everything was great for the stay. Just wish the windows was more sound proof. I can hear traffic outside all night.

When we booked, it said free breakfast. But when we checked in they informed us there is no free breakfast. Room is tiny and bathroom is too congested. I never knew Best Western went down so low in its overall quality.

The cleaning and front desk staff was efficient and cordial always asking if our needs were being met. The in house restaurant was a bonus with good reasonably priced meals. The Wifi system needs updating. It was extremely slow and difficult to connect with since I had to reconnect after every use. I would stay here again when in Chattanooga.

Everything was good staff friendly and helpful the room was clean had drain problem in shower but was fix immediately

Terrible. Dirty.. waste of money.! Go somewhere else for much better and clean option.

I would definitely stay here again. The front desk was very friendly and the room was ready and clean. Plus there's a 24-hour diner that's part of the hotel.

The hotel was clean. The staff was friendly and helpful. I would definitely stay again.

Uneventful, which is what one needs on long trips.

Older but maintained. Looks newly renovated. Beds were very comfy. Coffee maker, microwave and fridge in the room. My unit was on the back side upper unit. Very quiet. Cafe on site was very good and reasonable price.

The staff was unfriendly and not willing to accommodate. Booked two rooms at same time and they placed on extreme opposite ends of hotel. Unwilling to give room next door that was vacant. Refused to let me speak to GM of hotel. Cleaning staff straightened up room but don't believe sheets were changed from previous guests. AVOID THIS HOTEL!! Horrible experience!!!!

Room was clean and quiet. The location is close to I24 exit and near many food options: a good place to stay while traveling.

As I have stayed in virtually all the chain motels over 65 years I would not have chosen this location had I known it was pretty much like a I'm dead tired and been driving all day, and it's the only room left in town I'll take it. This was the first time visiting this area to play in a community golf tournament I selected the motel on the internet. Definitely a poor room for a pretty big amount for what is received. Too many nits and grits to cover. Will say that if you call me I would tell you all the reasons why I will not select Best Western in the future.

The hotel was clean the beds were very comfortable the pool was nice and clean this was a very nice hotel and the price was great

Quick stay while traveling for business, great restaurant.

Nice clean hotel. Confortable bed for a quick nights stay. Staff friendly. Restaurant on premises. It's right off the highway.

Lee Highway Chattanooga TN

Hotel highlights

  • Free WiFi in public areas (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Tyner, Best Western Heritage Inn is within a few miles (5 km) of sights such as Hamilton Place Mall and Volkswagen Chattanooga Assembly Plant. This 100-room hotel has conveniences like a restaurant, an outdoor pool, and free self parking.


Dining

Enjoy a leisurely bite to eat at City Cafe, the hotel's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 4:00 AM to 1:00 PM.


Rooms

All 100 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 32-inch LCD TVs come with satellite channels, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are other standard amenities.


Property features

Guests of Best Western Heritage Inn enjoy an outdoor pool, free WiFi in public areas, and conference space. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a business center, a seasonal outdoor pool, and a computer station.

Room options

Standard Room, 2 Double Beds, Accessible, Bathtub

2 Double Beds | Sleeps 4

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

3 Double Beds | Sleeps 6

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 King Bed | Sleeps 2

Guest reviews for Best Western Heritage Inn

Everyone (11) Couples (22) Business (7) Family (38) Other (5) Friends (3)
1
Partner Couples

DO NOT STAY HERE! Could not communicate well with person at desk. Charged us even though we had already booked and paid through Orbitz. Could not get credit until manager came on at midnight. Now after 2 pm the next day and credit card still not showing credit. We got there at 9 pm and our room had not been cleaned. Finally got into room to find bathtub would not drain. Carpet was so filthy my feet got dirty just walking from bathroom to the bed. I wouldn’t want my dog staying in this place.

By on Oct 16, 2021

3
Everyone

By on Jan 24, 2021

Review comment responded on Feb 4, 2021

Thank you for staying with us.

3
Everyone

By on Jan 24, 2021

Review comment responded on Feb 4, 2021

Thank you for staying with us.

3
Business Business

Everything was great for the stay. Just wish the windows was more sound proof. I can hear traffic outside all night.

By on Jun 27, 2020

Review comment responded on Jun 27, 2020

Thank you for your feedback. We apologize for the traffic noise during your stay. We are happy to assign you a room on the backside of the hotel which tends to be quiet.

4
Everyone

By on Jan 1, 2020

Review comment responded on Jan 4, 2020

Thank you for staying with us. We like to hear of any suggestions you may have to help us improve your next visit. We look forward to hearing from you. Thank you for your feedback

2
Family

When we booked, it said free breakfast. But when we checked in they informed us there is no free breakfast. Room is tiny and bathroom is too congested. I never knew Best Western went down so low in its overall quality.

By on Nov 11, 2019

Review comment responded on Jan 5, 2020

Thank you for taking the time to give your feedback on your stay and please come again. Tracy, Certified Front Desk Manager

4
Family Family

The cleaning and front desk staff was efficient and cordial always asking if our needs were being met. The in house restaurant was a bonus with good reasonably priced meals. The Wifi system needs updating. It was extremely slow and difficult to connect with since I had to reconnect after every use. I would stay here again when in Chattanooga.

By on Oct 16, 2019

4
Everyone

By on Mar 28, 2019

4
Everyone

Everything was good staff friendly and helpful the room was clean had drain problem in shower but was fix immediately

By , from Chattanooga on Nov 10, 2018

1
Everyone

Terrible. Dirty.. waste of money.! Go somewhere else for much better and clean option.

By on Sep 3, 2018

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