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Recent guest reviews

Great property

Door stuck badly; room was small

This is a nice hotel, close to the airport. Would mostly recommend for an overnight stay. However, our room was right next to the lobby and it was quite noisy at night. I was able to get a few hours sleep by wearing earplugs all night, but it was definitely not as restful as I would have hoped.

I got stuck in Charlotte because of AA and spent five hours 'napping' here. It's a very clean comfortable hotel with great amenities that Sadly I didn't get to enjoy. But I did enjoy the wonderful friendly staff and my free shuttle back to the airport.

Tru is the brand new section of the hotel. Very clean nice and a great breakfast!

As an airport hotel this place struck out. I woke early for my 7:30 shuttle. A van with no apparent windows pulled up I went outside and the driver looked at me an pulled away. An airport hotel must be able to get guests to the airport on time. So if you need to make it to the airport timely avoid this hotel. Otherwise it would have been excellent.

Great Hotel! So Clean and easy to get in and out of! The staff was So Friendly! We enjoyed our stay!

Great hotel - great location.

Shuttle service to the airport was inadequate making for an extremely stressful morning.

Nice property, just wish they had somewhere for dinner.

Great hotel with friendly staff! Very clean and affordable

Friendly staff with an extra level of cleaning. Gym was open. Free airport shuttle

Super stay ! They have great snacks avail 24/7 full breakfast options from eggs sausage to yogurt to cereal comfy beds, great pool gym. It was wonderful

Cascade Point Blvd Suite Charlotte NC

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Located within a mile (2 km) of Billy Graham Library, Tru by Hilton Charlotte Airport Lake Pointe is within 2 miles (3 km) of Charlotte Regional Farmers Market. This 108-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Free buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

The 108 rooms are air-conditioned and have an array of amenities, including free local calls, ironing boards, and desks. 55-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Housekeeping is available on request.


Property features

Built in 2020, the brand new Tru by Hilton Charlotte Airport Lake Pointe offers an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and a seasonal outdoor pool.

Room options

Room, 2 Queen Beds, Accessible (Roll-In Shower)

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Accessible (Hearing)

2 Queen Beds | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 2

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for Tru by Hilton Charlotte Airport Lake Pointe

Everyone (5) Couples (6) Family (4)
5
Partner Couples

Great property

By on Sep 13, 2021

Review comment responded on Sep 13, 2021

Xenia, we appreciate you taking the time to write a review about your visit to Tru by Hilton Charlotte Airport Lake Pointe. It is a pleasure to know that we met your expectations for a relaxing stay. Thank you for choosing us, and we hope to have a chance to host you again in the future. Drew Dunston, General Manager

4
Partner Couples

Door stuck badly; room was small

By on Aug 22, 2021

Review comment responded on Aug 25, 2021

Thank you for taking the time to share the details of your stay at Tru by Hilton Charlotte Airport Lake Pointe. We are glad you enjoyed your stay with us, but we are sorry for any inconvenience caused. We value your feedback and hope to see you again soon. Drew Dunston General Manager

3
Partner Couples

This is a nice hotel, close to the airport. Would mostly recommend for an overnight stay. However, our room was right next to the lobby and it was quite noisy at night. I was able to get a few hours sleep by wearing earplugs all night, but it was definitely not as restful as I would have hoped.

By on Jul 13, 2021

Review comment responded on Jul 14, 2021

Thank you for choosing to stay with us. Please accept our apologies for the noise issues during your stay. We are devoted to giving each guest a brilliant travel experience, and we are disappointed that we fell short. On a positive note, it is good to learn you liked our location close to the airport. We hope to be your hotel of choice if another visit to our area is in your plans. Drew Dunston General Manager

4
Everyone

By on Jul 10, 2021

Review comment responded on Jul 21, 2021

Thank you for being our guest at Tru by Hilton Charlotte Airport Lake Airport. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Drew Dunston General Manager

5
Everyone

I got stuck in Charlotte because of AA and spent five hours 'napping' here. It's a very clean comfortable hotel with great amenities that Sadly I didn't get to enjoy. But I did enjoy the wonderful friendly staff and my free shuttle back to the airport.

By on Jul 7, 2021

Review comment responded on Jul 8, 2021

Thank you for choosing Tru by Hilton Charlotte Airport Lake Airport and sharing your experience. We are glad to know you enjoyed our comfortable accommodations and shuttle service to the airport. It is also good to learn about the service you received from our staff. We hope to be your hotel of choice if another visit to our area is in your plans. Drew Dunston General Manager

5
Partner Couples

Tru is the brand new section of the hotel. Very clean nice and a great breakfast!

By on Jul 4, 2021

Review comment responded on Jul 5, 2021

We appreciate you taking the time to post your review. Nothing is more important than your satisfaction, so we are delighted you enjoyed our well-kept property and the hot breakfast we serve. It was a pleasure having you as our guest, and we hope to see you again soon at Tru by Hilton Charlotte Airport Lake Airport. Drew Dunston General Manager

2
Family

As an airport hotel this place struck out. I woke early for my 7:30 shuttle. A van with no apparent windows pulled up I went outside and the driver looked at me an pulled away. An airport hotel must be able to get guests to the airport on time. So if you need to make it to the airport timely avoid this hotel. Otherwise it would have been excellent.

By on Jun 21, 2021

Review comment responded on Jun 22, 2021

Thank you for posting a review of your recent stay. Please accept our apologies for the delay you encountered in riding from our hotel to the airport. We will be sharing your comments with the shuttle service provider to ensure they are more consistent with our guests' travel needs. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Drew Dunston General Manager

5
Family

Great Hotel! So Clean and easy to get in and out of! The staff was So Friendly! We enjoyed our stay!

By on Jun 12, 2021

Review comment responded on Jun 13, 2021

We appreciate you taking the time to post your review. It is delightful to read how much you were pleased with your stay and enjoyed our well-kept property and convenient location. We are also happy you liked the service you received from our staff. All of us at Tru by Hilton Charlotte Airport Lake Airport look forward to having you stay with us again. Drew Dunston General Manager

5
Family

Great hotel - great location.

By on May 7, 2021

Review comment responded on May 12, 2021

Thank you for your 5 star review. We appreciate that you found us to be a great hotel in a great location. Please visit us again soon.

5
Everyone

By on Apr 6, 2021

Review comment responded on Apr 17, 2021

Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you and we look forward to seeing you again soon.

Tru by Hilton Charlotte Airport Lake Pointe

2227 Cascade Point Blvd Suite, Charlotte, NC 28208
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