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Recent guest reviews

Friendly helpful staff

Property was conveniently close to where I needed to go and the staff was very friendly. It was a very easy check in and out process as well. I intend on staying there again.

Very clean comfortable room, stay was very friendly, check-in and checkout were easy. Hotel was very quiet.

I did not like the fact I call on Thursday night and the lady hang up on me

It was comfortable and convenient . Friendly staff and clean

Friendly, helpful staff. Very welcoming and a pleasure to work with.

Clean. Comfortable beds. Close to the airport. Friendly staff

Staying at this property is a great experience. From check in to check out, customers can expect a superior level of service, comfort, cleanliness and convenience. I highly recommend the Hilton Garden Inn - Charlotte Airport to anyone coming to the area and looking for a truly great place to stay.

Nice hotel close to the airport. Very clean and sanitization was very obvious. The cost was reasonable for a known brand that I have used before. Negatives: Tried to request a wake call without any luck. Called the front desk twice and let the phone ring for a very long time without any result. It would be nice to have a Channel Guide available in the room or at least available at the check in desk to request. Final negative and this the same at simmingly all hotels. The toilet is ridiculously low. It is very hard for a senior citizen (in this case 71) to first lower themselves to sit and then getting off is even harder. Hopefully at some point when you refresh your properties you'll include replacing the toilets with the chair height ones. Then you can take all the removed toilets and donate them to some non-profit that will make use of them.

Beautiful property. Only issue we had was our comforter was on the wrong side. We noticed when we went to bed that the comforter part on our skin was embroidered. When we flipped it over there were purple stains all over the embroidered part of the white comforter. I went down and let the front desk staff know and they offered me another comforter. The comforter smelled of Clorox so we knew it was clean..it’s just that the room staff flipped it for some reason. Other than that..everything was clean. The hotel is nice and the breakfast was nice mix of meats, eggs, grits and fruit. Would definitely stay here again!

The front desk clerk was extremely nice & helpful.

Close to airport. Friendly staff. Airport shuttle.

Very clean room, friendly staff

I was sitting at the l stuck in Charlotte for my overall experience and fine and Hilton garden Inn very nice I am cured my stay the Room was nice and clean and I was happy with it thank you so much for having me

The ladies at the desk were so friendly. The room was very clean and beds were very comfortable. We were in town just overnight for my son to take the PSAT, and they made us feel at home while we were there. Would definitely stay again when we are back in Charlotte. Good location too.

Cascade Pointe Blvd Charlotte NC

Hotel highlights

  • Close to Billy Graham Library
  • Free in-room wired Internet
  • Free parking
  • Onsite dining

Located within a mile (2 km) of Billy Graham Library, Hilton Garden Inn Charlotte Airport is within 2 miles (3 km) of Charlotte Regional Farmers Market. This 3-star hotel welcomes guests with 157 rooms and conveniences like an outdoor pool, a 24-hour gym, and free self parking.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:30 AM to 9:00 AM.


Rooms

All 157 soundproofed rooms provide MP3 docks, microwaves, and refrigerators. 42-inch flat-screen TVs come with pay movies, and guests can stay connected with free wired Internet. Free newspapers, free local calls, and safes are also standard.


Property features

Guests of Hilton Garden Inn Charlotte Airport have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk is staffed 24/7 to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include a 24-hour business center, express check-in, and free newspapers.

Room options

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Room, 2 Queen Beds (Drinks & Snacks)

2 Queen Beds | Sleeps 4

Room, 1 King Bed (Drinks & Snacks)

1 King Bed | Sleeps 2

Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Hilton Garden Inn Charlotte Airport

Everyone (30) Couples (5) Family (10)
5
Everyone

Friendly helpful staff

By on Aug 10, 2021

Review comment responded on Aug 13, 2021

Thank you for the generous review of Hilton Garden Inn Charlotte Airport. We are delighted to know you had a great stay and that you were impressed with our cordial associates. Your compliments will surely be shared with our team. We value your feedback and look forward to your next visit. Sincerely, Hilton Garden Inn Charlotte Airport Management

5
Business Business

Property was conveniently close to where I needed to go and the staff was very friendly. It was a very easy check in and out process as well. I intend on staying there again.

By on Aug 6, 2021

Review comment responded on Aug 7, 2021

We appreciate your perfect review of Hilton Garden Inn Charlotte Airport. It’s an absolute delight to know our location was perfect for your plans and that you were impressed with our outstanding hospitality. We value your business and look forward to welcoming you back soon. Sincerely, Hilton Garden Inn Charlotte Airport Management

5
Partner Couples

Very clean comfortable room, stay was very friendly, check-in and checkout were easy. Hotel was very quiet.

By on Jul 23, 2021

Review comment responded on Jul 24, 2021

We are delighted to read the review of your stay at Hilton Garden Inn Charlotte Airport. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us! It was our pleasure hosting you, and we hope to see you again whenever you return to Charlotte. Sincerely, Hilton Garden Inn Charlotte Airport Management

4
Everyone

By on May 18, 2021

4
Everyone

I did not like the fact I call on Thursday night and the lady hang up on me

By on May 9, 2021

Review comment responded on May 12, 2021

Thank you for your review! Customer service is our highest priority and we are disappointed to learn that we did not live up to our high standards on this particular visit. We appreciate you sharing this feedback with our team so that necessary changes can be made right away. We hope that you will stay with us again in the future so that we may provide the excellent experience that you and all of our guests deserve.

5
Partner Couples

It was comfortable and convenient . Friendly staff and clean

By on Mar 28, 2021

Review comment responded on Mar 29, 2021

Thank you for your 5 star review. We appreciate your kind words about our comfortable atmosphere, convenient location, friendly team, and clean environment. Please visit us again soon.

5
Everyone

Friendly, helpful staff. Very welcoming and a pleasure to work with.

By on Mar 16, 2021

Review comment responded on Mar 18, 2021

Thank you for your perfect rating of our hotel. We are thankful for your kind words about our friendly team. Please visit us again soon.

5
Family

Clean. Comfortable beds. Close to the airport. Friendly staff

By on Mar 12, 2021

Review comment responded on Mar 15, 2021

Thank you for your 5 star review. We appreciate your kind words about our clean environment, comfortable bedding package, prime location, and friendly team. Please visit us again soon.

5
Everyone

Staying at this property is a great experience. From check in to check out, customers can expect a superior level of service, comfort, cleanliness and convenience. I highly recommend the Hilton Garden Inn - Charlotte Airport to anyone coming to the area and looking for a truly great place to stay.

By on Feb 22, 2021

Review comment responded on Feb 22, 2021

Thank you for your 5 star review. We are delighted that you had a great experience with us. Thanks again for your kind words about our friendly team, comfortable atmosphere, and clean environment. We appreciate recommending us to fellow travelers. Please visit us again soon.

5
Everyone

By on Feb 16, 2021

Review comment responded on Mar 1, 2021

Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.

Hilton Garden Inn Charlotte Airport

2400 Cascade Pointe Blvd, Charlotte, NC 28208
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