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Recent guest reviews

Great!!

I loved the customer service. Elvis was the best waiter during breakfast. Always very attentive. Staff was great. Hotel can use some upgrades but overall good stay.

There was nothing to like. Bathroom leaked. Carpet was dirty and had cigarette burns in it. It sucked

The private location in corner of Cartagena was very good.The taxi reliability was good. The employees were extremely helpful and made good suggestions. The food was excellent. Unfortunately I developed a skin rash from either pool, Jacuzzi or shower that prevented me from enjoying the last two days. Robert

The best personal service provided by Rafael Pertuz and Andres Pupo at the front desk was perfect at the pool and room service Javier was great. The lady from house keeping was excellent. In general everyone provided a professional service. Thanks to all .

Amazing location, very helpful and fantastic attitude staff!

Pools closed due to construction otherwise the hotel is nice Management very friendly Staff unfriendly

Excellent experience, very “Americanized” which is what a lot of people would like, I would like to be in a different country and have more of an experience of their culture, for example food! Also the prices inside the hotel are 80% higher than outside the Hotel! Bottle waters should not be 80% more at the hotel, guest need to feel taken care of! Other than that, we loved it, the view, the beds! Very nice

Needs remodeling. Too many street sellers allowed on property beach , constantly interrupting guests. Staff didn't meet my request (as they promised) to set up volleyball net.

Good location super staff. The food options on site aren’t good in selection or quality. Several very good options within walking distance. Pool area is top notch I’d stay here again

Hotel is in good condition, there are signs of remodeling that appear to be a bit dated, but the staff is first class, everyone is friendly, prices are pretty good, and the Hotel is close to everything. Enjoyed our visit.

It was nice but a little expensive the food was good

Avenida Almirante Brion, El Laguito Cartagena

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • 4 outdoor pools

Located in El Laguito within a short walk of Bocagrande Beach, Hilton Cartagena is within a few miles (5 km) of other popular sights such as Palace of the Inquisition Cartagena Historical Museum. This 341-room, 4.5-star resort welcomes guests with 4 outdoor pools, 2 restaurants, and a 24-hour fitness center.


Dining

Enjoy dining at the resort's 2 onsite restaurants: Las Chivas Restaurant offers relaxing ocean views; Pizza Al Forno specializes in pizza. Satisfy your hunger from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 341 rooms provide MP3 docks, refrigerators, and minibars. Guests can expect WiFi, wired Internet, and 49-inch LCD TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, laptop-compatible safes, and phones.


Property features

At Hilton Cartagena, guests enjoy 4 outdoor pools, a children's pool, and a 24-hour fitness center. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this beach resort include 6 spa tubs, outdoor tennis courts, and free WiFi in public areas.

Room options

Room, 1 King Bed, Ocean View

1 King Bed | Sleeps 3

Suite, 2 Queen Beds (Parlor)

2 Queen Beds | Sleeps 4

Suite, 2 Queen Beds (Parlor)

2 Queen Beds | Sleeps 4

Executive Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for Hilton Cartagena

Everyone (37) Couples (5) Family (4)
5
Partner Couples

By on Aug 31, 2021

Review comment responded on Sep 1, 2021

Estimada Sra. Sulay, Le agradecemos por tomar unos minutos de su importante tiempo para calificarnos. Esperamos tener la dicha de poder atenderle nuevamente en nuestro hotel, recuerde que siempre será bienvenida en Hilton Cartagena. Cordialmente, Felix Marrugo - Front Desk Coordinator /Executive Tower

5
Family

Great!!

By on Aug 31, 2021

Review comment responded on Sep 1, 2021

Muchas gracias por tomar unos minutos de su tiempo para calificarnos y compartir sus valiosos comentarios, sobre su estadía en nuestra propiedad. Estamos encantados de que muestras habitaciones, la ubicación del hotel, la limpieza, el servicio y comodidad hayan tenido la máxima calificación y también gracias por resaltar la amabilidad de nuestro personal. ¡Recuerde que Hilton es su casa en Cartagena y siempre estaremos encantados de darle la bienvenida! Cordialmente, Vinod Agarwal, General Manager Estimado Sr. Edgard M. ¡Saludos desde Hilton Cartagena! Le agradecemos por tomar unos minutos de su tiempo para calificarnos y compartir sus valiosos comentarios, que nos permiten conocer su opinión acerca de nuestra propiedad y crear soluciones enfocadas en la mejora constante y en pro de la excelencia. Hemos leído cuidadosamente sus comentarios y estamos revisando en detalle las situaciones descritas. Recuerde Hilton es su casa en Cartagena y siempre estaremos felices de darle la bienvenida. Atentamente, Vinod Agarwal, General Manager Estimado Huésped, Muchas gracias por brindarnos una calificación perfecta. Nos encanta saber que su estadía fue completamente satisfactoria. Recuerde que Hilton es su casa y siempre estaremos felices de darle la bienvenida en nuestra propiedad. Cordialmente, Felix Marrugo - Front Desk Coordinator /Executive Tower Estimada Carol, Muchas gracias por tomar unos minutos de su tiempo para calificarnos y otorgarnos una excelente puntuación. Recuerde que siempre será bienvenida en Hilton Cartagena. Cordialmente, Felix Marrugo - Front Desk Coordinator /Executive Tower

4
Partner Couples

I loved the customer service. Elvis was the best waiter during breakfast. Always very attentive. Staff was great. Hotel can use some upgrades but overall good stay.

By on Jun 19, 2021

Review comment responded on Aug 7, 2021

Dear Guest, Thanks for choosing the Hilton Cartagena for your recent visit to our beautiful city! We are delighted to read your kind review and happy to know that you enjoyed the hospitality of our team members, breakfast and leisure facilities; I will share your comments with Elvis and I will congrats him because his service enhanced your stay. your comments encourage and motivate us to serve our guests better every day! We look forward to seeing you again shortly and serve you once again as a loyal guest. Sincerely, Felix Marrugo – Front Desk Coordinator

5
Everyone

By on Apr 11, 2021

1
Partner Couples

There was nothing to like. Bathroom leaked. Carpet was dirty and had cigarette burns in it. It sucked

By on Mar 1, 2021

Review comment responded on Mar 2, 2021

Dear Guest, Thank you for your comments about your experience in our hotel. It is very important to us to know our guests opinion. We are very sorry to read that your experience at our property was not up to our usual high standard service; your comments have been shared with the corresponding management team and necessary actions will be taken and ensure our guest feels cared, valued and respected. We sincerely apologize for any inconvenience. We hope that to give us another opportunity to serve you once again and display the true Hilton service we constantly provide for our guests. Kind regards, Felix Marrugo – Front Desk Coordinator

3
Everyone

By on Dec 5, 2020

Review comment responded on Dec 28, 2020

Estimado huésped, Muchas gracias por tomar unos minutos de su tiempo para calificarnos. Recuerde que siempre será bienvenido en Hilton Cartagena. Cordialmente, Felix Marrugo - Front Desk Coordinator /Executive Tower

4
Partner Couples

The private location in corner of Cartagena was very good.The taxi reliability was good. The employees were extremely helpful and made good suggestions. The food was excellent. Unfortunately I developed a skin rash from either pool, Jacuzzi or shower that prevented me from enjoying the last two days. Robert

By , from Shirley, NY on Oct 26, 2020

Review comment responded on Oct 26, 2020

Dear Robert, We really appreciate your comments and rating 4 out of 5 It is very good to know that the hospitality of our team members, menu, and facilities allowed you to enjoy a great experience during your stay at our property. Thank you for your feedback, our commitment is to improve our guests experience every day! Should your plans bring you back to our sunny city, we would be happy to welcome you again. Sincerely, Felix Marrugo – Front desk Coordinator

5
Family with small children

The best personal service provided by Rafael Pertuz and Andres Pupo at the front desk was perfect at the pool and room service Javier was great. The lady from house keeping was excellent. In general everyone provided a professional service. Thanks to all .

By , from Dallas, Texas on Oct 25, 2020

Review comment responded on Oct 26, 2020

Dear Mr. Piedrahita, Thanks for choosing the Hilton Cartagena for your recent visit to our beautiful city! We are delighted to read your kind review and happy to know that you enjoyed the hospitality of our team members, menu and leisure facilities; your comments encourage and motivate us to serve our guests better every day! We look forward to seeing you again in the near future and serve you once again as a loyal guest. Sincerely, Felix Marrugo – Front Desk Coordinator

5
Family

Amazing location, very helpful and fantastic attitude staff!

By , from Bogotá, Colombia on Sep 25, 2020

Review comment responded on Oct 5, 2020

Dear Jose, It was an honor to serve you on your last visit to our property! We are pleased to know that you really enjoyed the service and hospitality of our team members as well as our hotel in general. We would be delighted to welcome you back soon. Kind regards, Felix Marrugo - Front Desk Coordinator/ Executive Tower

5
Everyone

By on Aug 7, 2019

Review comment responded on Aug 8, 2019

Dear Guest, It was an honor to serve you on your last visit at our property! We are pleased to know that you really enjoyed the service and hospitality of our team members as well as our hotel in general. We would be delighted to welcome you back soon. Kind regards, Marcos Vasquez – Guest Service Coordinator

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