Skip to main content
Beginning of main content

Recent guest reviews

Bad, poor services.

The entire staff was exquisite! Looking through the window at night and in the morning presented the best imagination that would not let you go it would captivate you and send you into a different world beautiful hotel with beautiful people.

The property is beautiful and well maintained. The food is mediocre and the breakfast was the same every day and not much of a varierty to choose from. Not many staff speak English so I guess I need to brush up on my Spanish next time. The front desk staff was no help with COVID test information but Raul, the bellman was amazing and arranged everything for us to get tested. Raul was excellent and very helpful with lots of information about Cartagena. A member of our group had headphones stolen from her room and it was reported and they told us it would be an investigation. We will be following up. Great hotel but probably will stay somewhere else upon returning.

I liked the hotel very modern & comfortable however the staff and other locals make you feel uncomfortable if you are not Colombian. I would recommend staying somewhere where more than one person speaks English and where reporting the behaviors of one staff member won’t have you targeted by other staff. US citizens be very weary when booking to travel to COLOMBIA. Read advisories about safety as well as Covid-19!

Service from the doorman, to registration to housekeeping were punctual, polite and accommodating. The room was clean and spacious, the view amazing! As to the food in the restaurant, dinner tasted amazing and was plated well. We had a shrimp appetizer two entrees, and four mojitos and it cost around $120. The free breakfast, however was not good the first day. The fake scrambled eggs tasted bland and the “fresh fruit” was anything but fresh (we verbally advised the staff and received no response from management). The second time we had breakfast, the eggs were better but the fruit remained aged. The gym was small, had numerous cardio machines (elliptical, cycle and treadmill), mats for stretching, free wights to 35 pounds and a cable machine with three stations. The pool was perfect and about 50 yards long for swimming laps, or just hanging out. All in all the stay was good and we enjoyed our time at this hotel. I would stay here again but probably would head next door to the mall to Crepes and Waffles for breakfast.

the property is very modern and nice; excellent location; the pool is gorgeous - could have more shade and loungers in the shade; the dining hall is excellent; food is very good - maybe more variety for breakfast; there should be more towels in the rooms - nobody needs to call the front desk to reminds them to bring the towels; complimentary water would be nice too; the property is in excellent location - but the beach is not nice; if hotel invests in the beach it would be excellent!! also the bar on 51st floor should NOT charge the cover fee for the staying guests; this is ridiculous!! People should be let in and they would buy drinks because the bar is excellent and the view is to die from;

The location is perfect for shopping and beaches. Room service food is excellent. Service all around was excellent. We stay there all the time and will continue. It’s the best hotel we ha e found. We ya e tried many and nothing compares to Estellar

Hotel is a scam . Stay away . Horrible service, long check in headache. Save yourself the trouble

The overall stay and the respect the staff gives you from the time you check-in to check-out is one of the best qualities of this hotel. I stood there 4 nights and every night was just amazing. The staff was very kind and respectful. I recommend this hotel all the way. The breakfast was beyond great.

First time in Cartagena and they gave me a first class stay, also the view of the ocean from my balcony room was unreal so I must say if I ever return to Cartagena this hotel will be my official location. There is also a very nice mall, and good sized grocery store within very short walking distance which is a added plus for this location.

I love their restaurant and decoration. Too bad the pool was closed.

The property was beautiful. I really enjoyed the view from my room on the 44th floor. The pool was nice to relax at and the were very friendly.

Pool was great especially the chairs and pool on the balcony

El personal muy amistoso menos Diones del desayunador un grosero y sin tacto para tratar a los huéspedes... Super recomendado camas, limpieza, seguridad y ubicación solo evite tener problemas con el desayuno. Mall a 1/2 cuadra y supermercado a 1/2 cuadra. Tienen una discoteca en el piso 51 Wao!!!

Fantastic experience and service would definitely return to this facility and highly recommended

Carrera 1 con Calle 12 Esquina Cartagena Bolivar

Hotel highlights

  • Close to Clock Tower
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Bocagrande, Estelar Cartagena de Indias Hotel is next to Bocagrande Beach and Plaza Bocagrande Commercial Center. This 338-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool.


Dining

Enjoy a bite to eat at Restaurante Piso 12, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.


Rooms

All 338 soundproofed accommodations feature sitting areas. Guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer rainfall showers and free toiletries. Other standard amenities include safes, phones, and desks.


Property features

Built in 2016, the brand new Estelar Cartagena de Indias Hotel features a full-service spa, an outdoor pool, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for COP 70000 per vehicle roundtrip. The front desk is staffed 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this beach hotel include a gym, 3 spa tubs, and a sauna.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 3

Suite, 1 King Bed with Sofa bed, Balcony

1 King Bed and 1 Double Sofa Bed | Sleeps 5

Standard Room, 2 Twin Beds

2 Twin Beds | Sleeps 4

Superior Room, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Estelar Cartagena de Indias Hotel

Everyone (39) Couples (5) Family (10)
1
Family

Bad, poor services.

By on Oct 20, 2021

Review comment responded on Oct 21, 2021

Dear Yonnathan, Receive a warm greeting, Thanks for your comments We will be glad to talk to you about your stay We look forward to receiving you back to our hotel. Sincerelly, Roberto Castello Operations Manager.

5
Everyone

The entire staff was exquisite! Looking through the window at night and in the morning presented the best imagination that would not let you go it would captivate you and send you into a different world beautiful hotel with beautiful people.

By on Aug 22, 2021

Review comment responded on Aug 25, 2021

Dear Guest, Receive a warm greeting, Thanks for your comments and suggestions. It is a pleasure to know that we have met your expectations. We look forward to receive you back soon to our hotel. Sincerelly, Roberto Castello Operations Manager.

3
Friends

The property is beautiful and well maintained. The food is mediocre and the breakfast was the same every day and not much of a varierty to choose from. Not many staff speak English so I guess I need to brush up on my Spanish next time. The front desk staff was no help with COVID test information but Raul, the bellman was amazing and arranged everything for us to get tested. Raul was excellent and very helpful with lots of information about Cartagena. A member of our group had headphones stolen from her room and it was reported and they told us it would be an investigation. We will be following up. Great hotel but probably will stay somewhere else upon returning.

By on Aug 21, 2021

Review comment responded on Aug 25, 2021

Dear Guest Receive a warm greeting, We welcome your comments and valuables suggestions, that I have shared with our work team in order to take inemdiate actions We hope to receive you soon back to our hotel. Sincerelly, Roberto Castello Service Manager

2
Partner Couples

I liked the hotel very modern & comfortable however the staff and other locals make you feel uncomfortable if you are not Colombian. I would recommend staying somewhere where more than one person speaks English and where reporting the behaviors of one staff member won’t have you targeted by other staff. US citizens be very weary when booking to travel to COLOMBIA. Read advisories about safety as well as Covid-19!

By on Jul 11, 2021

Review comment responded on Jul 13, 2021

Dear Guest, Receive a warm greeting, Thanks for your comments It would be a pleasure to have the opportunity to talk with you about your recent stay at our hotel. We appologize for any inconvenience caused. Sincerelly, Roberto Castello Operations Manager.

5
Everyone

By on Mar 17, 2021

Review comment responded on Apr 8, 2021

Apreciado Huésped, Agradecemos su calificación. Le esperamos de regreso pronto. Cordialmente, Roberto Castello Gerente de Servicio.

4
Partner Couples

Service from the doorman, to registration to housekeeping were punctual, polite and accommodating. The room was clean and spacious, the view amazing! As to the food in the restaurant, dinner tasted amazing and was plated well. We had a shrimp appetizer two entrees, and four mojitos and it cost around $120. The free breakfast, however was not good the first day. The fake scrambled eggs tasted bland and the “fresh fruit” was anything but fresh (we verbally advised the staff and received no response from management). The second time we had breakfast, the eggs were better but the fruit remained aged. The gym was small, had numerous cardio machines (elliptical, cycle and treadmill), mats for stretching, free wights to 35 pounds and a cable machine with three stations. The pool was perfect and about 50 yards long for swimming laps, or just hanging out. All in all the stay was good and we enjoyed our time at this hotel. I would stay here again but probably would head next door to the mall to Crepes and Waffles for breakfast.

By on Jan 9, 2021

Review comment responded on Jan 14, 2021

Dear Guest, Receive a warm greeting, We have received your comments and suggestions and immediately we are taking action. Our client´s satisfaction is our priority, we have shared with the work team your words in order to duplicate efforts for improvement. We Look forward to receive your reservation Sincerely Roberto Castello Service Manager

5
Everyone

By on Oct 21, 2020

Review comment responded on Oct 22, 2020

Estimado Huesped, Gracias por su calificación. Le esperamos!! Sinceramente Roberto Castello Gerente de Servicio

5
Partner Couples

the property is very modern and nice; excellent location; the pool is gorgeous - could have more shade and loungers in the shade; the dining hall is excellent; food is very good - maybe more variety for breakfast; there should be more towels in the rooms - nobody needs to call the front desk to reminds them to bring the towels; complimentary water would be nice too; the property is in excellent location - but the beach is not nice; if hotel invests in the beach it would be excellent!! also the bar on 51st floor should NOT charge the cover fee for the staying guests; this is ridiculous!! People should be let in and they would buy drinks because the bar is excellent and the view is to die from;

By , from NYC on Mar 13, 2020

Review comment responded on Mar 17, 2020

Dear Yelena, Thanks for taking the time to evaluate our facilities and service. Thanks for your suggestions. We are glad to know that you enjoyed your stay and we hope to have you back soon to our hotel. Cordially Roberto Castello Operations Manager

5
Family

The location is perfect for shopping and beaches. Room service food is excellent. Service all around was excellent. We stay there all the time and will continue. It’s the best hotel we ha e found. We ya e tried many and nothing compares to Estellar

By on Jan 23, 2020

Review comment responded on Jan 24, 2020

Dear Guest, Thanks for your comments. It is a pleasure to know that we have met your expectations. We hope to receive you back soon to our hotel. Cordially, Roberto Castello Service manager.

5
Everyone

By on Jan 22, 2020

Review comment responded on Jan 23, 2020

Apreciado Huesped, Agradecemos su calificación. Le esperamos pronto de regreso. Cordialmente Roberto Castello

url importing http://sso-opn.orbitz.com/Cartagena-Hotels-Estelar-Cartagena-de-Indias-Hotel.h15927705-p2.Hotel-Reviews
There was an error importing /Cartagena-Hotels-Estelar-Cartagena-de-Indias-Hotel.h15927705-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://sso-opn.orbitz.com/Cartagena-Hotels-Estelar-Cartagena-de-Indias-Hotel.h15927705-p2.Hotel-Reviews

Frequently asked questions