Skip to main content
Beginning of main content

Recent guest reviews

The Staff was amazingly kind. At the Beach Club everyone was so nice that makes feel at home. At the restaurants the staff were so gently to. Special thanks to Hamlet, Darwin, Jorman, Laura, Susana, Miguel, Stephany, Mauricio, Diego, Royner, Ivan, Elkin, Grace, Oneida, Kelvin. Very nice people. That is the difference in that hotel. PEOPLE.

It was one of the best experiences we ever had, juan at the bar and juan at the restaurant were excellent host, Gustavo in the Gym was of great help to stay fit. Thank you all for making our stay a memorable one.

The property has several amenities that were very nice but the service was beyond disappointing. To order basic things like a bottle of water would be a waiting time of 40 min to an hour. The waitress in the lobby was rude and upon ordering did even acknowledged me. The service at the restaurants was extremely slow and was frustrating.

It was perfect. Love the location. The people at the hotel was very nice and the hotel had 6 pools which made it awesome

Great facilities and amenities. Food was subpar and very expensive. Staff needs better training in follow-up and meal plan inclusions.

I loved the pool area and the lobby. They were very modern. What I did not like was that the beach got taken over by a boat of fishermen. It was kind of scary because nobody from the resort said anything to us. Security just showed up and watched them. The room was beautiful- we had a suit however, there were many little things in the room that did not meet the 5 star standard.

The privacy and it was somewhat away from the hubbub of the city

I'm stating home now hotels in over 39 countries and this was top of the line. However, under the map show me where the property was located in indicated that it was 0-0 miles from the city centre and it turned out to be more like 30 kilometers. This became an issue. The hotel is working on ramping up the number of people that there buses will handle for trips into town City transportation was the only complaint that I heard other guest speaking about. The staff we're outstanding very friendly and went out of their way to make you feel welcomed and we're very helpful. In their Italian restaurant, I ordered a Caesar salad. It was the the size of a small house salad (in a large bowl) which was very disappointing. I wanted it to be my main meal because it was quite late. The salad tasty but too litle salad. A positive note due to the remote location was that it was very very quiet. The beach area was a number of Grass Hut buildings that were extraordinary. The service provided at our little Tiki Hut where we had our chaise lounge chairs. Once they fix the transportation issue to and from the main city it will be my favorite choice for Cartagena

Great hotel what ever small difficulties occurred . They were taken care of swiftly. We had 4 rooms and spent 10 days from after Christmas through after New Years. Family played tennis and golfed 4 times, went to the beach often! Everything was 5 stars! Went into town to eat and shop often. No problem getting taxis or taking free shuttle. Food at resort was very good. Staff was outstanding!! Everyone! Well managed resort. our family in entirety was 12 people all ages 2 years to 94years old. No problem for handicapped guest. concierge got us a electric scooter!! Will be back!

Beautiful hotel , the service is a little bit slow in restaurants sometimes and they had problems to pick us up at the beach in the golf car because it was uncharged , but they solved it . Pools are so nice .

This hotel is wonderful..It has a great private beach area and several pools.They make a great pina colada. the breakfast is over the top! the staff is lovely and helpful. They were addressing me by name one the second day. The checkin was smooth,handeled by Jherals. The staff in the restauant went out of their way to make sure you are happy. Special recognition to Valeria and Keillin.

Amazing hotel with everything you will need. Do note that although it is worth every penny, if you are looking to visit Cartagena & Old City often, be aware that the hotel is about 20-25mins away. Therefore, if you aren't renting a car, factor in the expense for transportation. The hotel does provide a shuttle but it carries a limited amount of people and only picks and drops off guests twice a day.

This is a beautiful hotel with a great staff. The service could not have been better. My only issue is with the price and quality of food...which I found to be sub-standard for a hotel of this caliber and way over-priced for the area. A buffet breakfast should not end up costing over 60.00 US. We ended up limiting our meals because we could find much better options with better food close by. Overall, we enjoyed our stay very much. Would highly recommend (other than the food)!!

Anillo Vial, Km 12, between Manzanillo Cartagena

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Golf course

Located in Zona Norte, Conrad Cartagena by Hilton is 11.8 mi (18.9 km) from Clock Tower and 11.8 mi (18.9 km) from Puerta del Reloj. This 268-room, 5-star resort has 4 outdoor pools along with a golf course and a full-service spa.


Dining

There are multiple options for onsite dining with 7 restaurants, including Biblioteka, which specializes in Mediterranean cuisine and serves dinner, and Adesso Tu with its ocean views. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with full breakfast, available for a fee from 7:00 AM to 10:00 AM.


Rooms

All of Conrad Cartagena by Hilton's 268 soundproofed rooms provide balconies, minibars, and coffee makers. 50-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Other amenities include free local calls, ceiling fans, and laptop-compatible safes.


Property features

Conrad Cartagena by Hilton features a golf course, a full-service spa, and 4 outdoor pools. Valet and self parking are available, and there's also a free beach shuttle. The front desk is staffed 24/7 to help with securing valuables, tours or tickets, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a children's pool, a fitness center, and outdoor tennis courts.

Room options

Guest reviews for Conrad Cartagena by Hilton

Everyone (10) Couples (3) Family (1)
5
Family with small children

The Staff was amazingly kind. At the Beach Club everyone was so nice that makes feel at home. At the restaurants the staff were so gently to. Special thanks to Hamlet, Darwin, Jorman, Laura, Susana, Miguel, Stephany, Mauricio, Diego, Royner, Ivan, Elkin, Grace, Oneida, Kelvin. Very nice people. That is the difference in that hotel. PEOPLE.

By , from Medellin on Feb 24, 2020

Review comment responded on Feb 25, 2020

Dear Felipe Thank you for sharing your experience with us, we truly appreciate your feedback. As a valued guest, we are very pleased to hear you had a great stay. The best reward we can receive for our work is the satisfaction of our guests, knowing that with our warmth we can provide moments that will last forever in the memory of those who visit us. Thank you again for your time and we hope you choose to stay with us again whenever your travel needs bring you back to Cartagena. Sincerely, Marianella Losada Guest Relations Manager

5
Partner Couples

It was one of the best experiences we ever had, juan at the bar and juan at the restaurant were excellent host, Gustavo in the Gym was of great help to stay fit. Thank you all for making our stay a memorable one.

By , from Napa, California on Feb 7, 2020

Review comment responded on Feb 10, 2020

Dear guest, Thank you for sharing your experience with us, we truly appreciate your feedback. We are very pleased to hear you had a great stay. The best reward we can receive for our work is the satisfaction of our special guests, knowing that with our warmth we can provide moments that will last forever in the memory of those who visit us. Your feedback is extremely important to us. Thank you again for your time and we hope you choose to stay with us again whenever your travel needs bring you back to Cartagena. Best regards, Marianella Losada Guest Relations Manager

5
Everyone

By on Jan 18, 2020

Review comment responded on Jan 19, 2020

Dear guest, Thank you for sharing your experience with us, we truly appreciate your feedback. We are very pleased to hear you had a great stay. The best reward we can receive for our work is the satisfaction of our special guests, knowing that with our warmth we can provide moments that will last forever in the memory of those who visit us. Your feedback is extremely important to us. Thank you again for your time and we hope you choose to stay with us again whenever your travel needs bring you back to Cartagena. Best regards, Marianella Losada Guest Relations Manager

3
Family with small children

The property has several amenities that were very nice but the service was beyond disappointing. To order basic things like a bottle of water would be a waiting time of 40 min to an hour. The waitress in the lobby was rude and upon ordering did even acknowledged me. The service at the restaurants was extremely slow and was frustrating.

By on Jan 5, 2020

Review comment responded on Jan 7, 2020

Dear KS, Thank you for sharing your experience with us, we truly appreciate your feedback. We are very pleased to hear you had a great stay. The best reward we can receive for our work is the satisfaction of our special guests, knowing that with our warmth we can provide moments that will last forever in the memory of those who visit us. Your feedback is extremely important to us. Thank you again for your time and we hope you choose to stay with us again whenever your travel needs bring you back to Cartagena. Best regards, Marianella Losada Guest Relations Manager

5
Everyone

By on Nov 27, 2019

Review comment responded on Nov 28, 2019

Dear guest, Thank you for sharing your experience with us, we truly appreciate your feedback. We are very pleased to hear you had a great stay. The best reward we can receive for our work is the satisfaction of our special guests, knowing that with our warmth we can provide moments that will last forever in the memory of those who visit us. Your feedback is extremely important to us. Thank you again for your time and we hope you choose to stay with us again whenever your travel needs bring you back to Cartagena. Best regards, Stephane Mercier General Manager

5
Friends

It was perfect. Love the location. The people at the hotel was very nice and the hotel had 6 pools which made it awesome

By on Jul 28, 2019

Review comment responded on Jul 29, 2019

Dear guest, Thank you for sharing your experience with us, we truly appreciate your feedback. As a valued guest, we are very pleased to hear you had a great stay. The best reward we can receive for our work is the satisfaction of our guests, knowing that with our warmth we can provide moments that will last forever in the memory of those who visit us. Your feedback is extremely important to us. Thank you again for your time and we hope you choose to stay with us again whenever your travel needs bring you back to Cartagena. Best regards, Stephane Mercier General Manager

5
Everyone

By on Jul 12, 2019

Review comment responded on Jul 13, 2019

Dear guest, Thank you for sharing your experience with us, we truly appreciate your feedback. As a valued guest, we are very pleased to hear you had a great stay. The best reward we can receive for our work is the satisfaction of our guests, knowing that with our warmth we can provide moments that will last forever in the memory of those who visit us. Your feedback is extremely important to us. Thank you again for your time and we hope you choose to stay with us again whenever your travel needs bring you back to Cartagena. Best regards, Stephane Mercier General Manager

4
Partner Couples

Great facilities and amenities. Food was subpar and very expensive. Staff needs better training in follow-up and meal plan inclusions.

By on Jul 5, 2019

Review comment responded on Jul 5, 2019

Dear Dani, Thank you for sharing your experience with us, we truly appreciate your feedback. As a valued guest, we are very pleased to hear you had a great stay. The best reward we can receive for our work is the satisfaction of our guests, knowing that with our warmth we can provide moments that will last forever in the memory of those who visit us. Your feedback is extremely important to us. Thank you again for your time and we hope you choose to stay with us again whenever your travel needs bring you back to Cartagena. Best regards, Stephane Mercier General Manager

4
Partner Couples

I loved the pool area and the lobby. They were very modern. What I did not like was that the beach got taken over by a boat of fishermen. It was kind of scary because nobody from the resort said anything to us. Security just showed up and watched them. The room was beautiful- we had a suit however, there were many little things in the room that did not meet the 5 star standard.

By , from Brooklyn, NY on Apr 29, 2019

Review comment responded on Apr 30, 2019

Dear Guest, Thank you for sharing your experience with us, we truly appreciate your opinion. Your feedback is very important to us, I kindly ask you to share all your comments with us at Cartagena.guest.relations@conradhotels.com in order to improve our service and to always ensure our guest satisfaction. Nevertheless, I truly appreciate you took time to write your review and I hope you can give us the opportunity to welcome you again the next time your plans bring you to Cartagena, I promise we will do our best to exceed your expectations. Best regards, Stephane Mercier General Manager

4
Friends

The privacy and it was somewhat away from the hubbub of the city

By on Apr 4, 2019

Review comment responded on Apr 5, 2019

Dear Guest, Thank you for sharing your experience with us, we truly appreciate your feedback. As a valued guest, we are very pleased to hear you had a great stay. The best reward we can receive for our work is the satisfaction of our guests, knowing that with our warmth we can provide moments that will last forever in the memory of those who visit us. Your feedback is extremely important to us. Thank you again for your time and we hope you choose to stay with us again whenever your travel needs bring you back to Cartagena. Best regards, Stephane Mercier General Manager

url importing http://sso-opn.orbitz.com/Cartagena-Hotels-Conrad-Cartagena-by-Hilton.h16523451-p2.Hotel-Reviews
There was an error importing /Cartagena-Hotels-Conrad-Cartagena-by-Hilton.h16523451-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://sso-opn.orbitz.com/Cartagena-Hotels-Conrad-Cartagena-by-Hilton.h16523451-p2.Hotel-Reviews

Frequently asked questions