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Recent guest reviews

poor quality of food

It was mediocre at best. It didn’t feel like a Ritz Carlton at all. I expected more.

The staff was amazing! The quality of food was exceptional! While things are pricy, it’s well worth it.

Very nice hotel! Not for the younger crowd looking for fun. Family and mature guest would be the political response.food is edible but can find better else where.expensive everything which is to be expected but not worth it.

Bathrooms smelled horrible, they were doing construction on buildings by pool, food was mediocre for the priced and staff was not friendly or inviting at all.

Excellent Great facility Great staff Great room will be back

Had a wonderful stay! We will definitely be back! The staff does everything in their power to make sure you are enjoying yourself! I can’t think of a better place to spend a relaxing vacation!

Beautiful and comfy rooms, amazing service from all staff, great location that's walking distance to all the great dinner restaurants.

Staff was outstanding. Prepare lounge chairs around the water or pool. Food and drink service was also great.

The hotel was nice however not was expected for ritz Carlton

Overall, billing issues were the problem. Surprise fees despite prepaying. Be aware you’ll be pay more than you expected. Even if you prepaid.

Great service a bit expensive will definitely stay there again. Loved it

Main pool needs repairs of top edges. Got cut on arm from broken edge.

Retorno del Rey No. 36 Cancun QROO

Hotel highlights

  • Onsite dining
  • Spa
  • 3 outdoor pools
  • Fitness center

Located in Zona Hotelera within a short walk of Luxury Avenue Shopping Mall, The Ritz-Carlton, Cancun is within a mile (2 km) of other popular sights such as Aquaworld. This 365-room, 5-star resort has 3 outdoor pools along with a full-service spa and 8 restaurants.


Dining

There are multiple options for onsite dining with 8 restaurants, including The Club Grill, which has pool views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 11:30 AM.


Rooms

The 365 rooms have an array of amenities, including balconies or patios, iPod docks, and minibars. 42-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include coffee makers, safes, and phones.


Property features

Guests of The Ritz-Carlton, Cancun have access to a full-service spa, 3 outdoor pools, and a fitness center. There's limited parking, and an airport shuttle (available 24 hours) for USD 150.00 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include a spa tub, a sauna, and outdoor tennis courts.

Room options

Club Room, 1 King Bed, Non Smoking, Balcony

1 King Bed | Sleeps 3

Suite, 1 Bedroom, Balcony, Oceanfront

1 King Bed | Sleeps 3

Presidential Suite, 1 Bedroom, Non Smoking (Ritz-Carlton, Club Level)

1 Double Bed | Sleeps 3

Club Room, 2 Double Beds, Non Smoking, Balcony

2 Double Beds | Sleeps 4

Guest reviews for The Ritz-Carlton, Cancun

Everyone (56) Couples (11) Family (14)
1
Family with small children

poor quality of food

By on Aug 14, 2021

3
Family with small children

It was mediocre at best. It didn’t feel like a Ritz Carlton at all. I expected more.

By on Jul 16, 2021

5
Everyone

By on May 27, 2021

5
Family with small children

The staff was amazing! The quality of food was exceptional! While things are pricy, it’s well worth it.

By on May 21, 2021

3
Partner Couples

Very nice hotel! Not for the younger crowd looking for fun. Family and mature guest would be the political response.food is edible but can find better else where.expensive everything which is to be expected but not worth it.

By on Apr 19, 2021

1
Partner Couples

Bathrooms smelled horrible, they were doing construction on buildings by pool, food was mediocre for the priced and staff was not friendly or inviting at all.

By on Apr 16, 2021

5
Family

Excellent Great facility Great staff Great room will be back

By on Mar 23, 2021

5
Partner Couples

Had a wonderful stay! We will definitely be back! The staff does everything in their power to make sure you are enjoying yourself! I can’t think of a better place to spend a relaxing vacation!

By on Mar 10, 2021

5
Family

Beautiful and comfy rooms, amazing service from all staff, great location that's walking distance to all the great dinner restaurants.

By , from Chicago on Jan 15, 2021

5
Family

Staff was outstanding. Prepare lounge chairs around the water or pool. Food and drink service was also great.

By on Dec 19, 2020

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