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Recent guest reviews

The whole aesthetic of the hotel was first class and soothing. In addition the customer service was top notch. We felt like everyone took a special interest in making our stay amazing.

Service waa excellent. Prem liquor could be better. Very nice atmosphere n very relaxing

We really enjoyed the amenities at the resort. The spa and some of the bars at the pool. Overall a very nice experience and would definitely visit again.

This property is sexy and sophisticated. Great for honey moon goers or new couples or retired couples. What brought my score down for this hotel is a couple things. Upon checking in, our greeting was not up to par especially for the amount of money we paid. There was no sense of being welcomed. Our rooms were not organized and not put on the same floor. One of the rooms was suppose to have birthday compliments. They forgot to do it. My family inquired and they did it on the wrong room a couple days later. Anyways we check in after a long day of flying, and there are just way too many documents to fill out. The check in process is way to lengthy and needs to be cut down so they’re aren’t people piling up in the reservation area. Anyways we get to our room, and the mini fridge is broken and the selection of three mini alcohol bottles seemed out of place. The set up was not nice. I feel if that was the case they should not have put it at all. Aside from that we had a couple other encounters with the TV not working and sink backing up. We had to call concierge many times to have someone come to our rooms and fix these issues. Housekeeping was great and did their due diligence every day. My butler introduced herself to me once… i texted her for some help during our stay and well she never responded. The servers at the restaurant are mostly nice. Some of them caught an attitude. One specifically at the Italian restaurant Nibbiolo. Food was mediocre.

Accessibility to all amenities was fantastic! The property space and design allowed for numerous tastes in being poolside.

Beautiful property. Friendly and helpful staff. I did see staff enforcing current COVID restrictions which was reassuring. They were constantly cleaning. They were understaffed so the service was understandably slower than normal. The pool areas were lovely, drinks and food delicious.

We had a great time hanging out at Secrets the Vine. It wasn't as nice as some other resorts we have visited in the past, but still very enjoyable. Information about events on the property wasn't communicated very well. We often only knew what was happening if we happened onto it. Service was fine but not overly friendly. Tips seemed to be expected by staff, so make sure to bring smaller bills. We were used to Sandals where they aren't able to accept tips, so we weren't initially prepared for that. The spa was absolutely amazing. It was a very nice vacation overall.

We got there a little late and we where pretty exhausted. The staff was too pushy on purchasing/booking things. Then when

It is a nice quiet resort, could have used more entertainment

I loved it. Amazing view and very clean. The room felt comfortable

Speechless everything was perfect!!! Will definitely be coming back to visit soon!

Blvd. Kukulcan km. 14.5 Retorno Del Rey Cancun QROO

Hotel highlights

  • Walking distance to Aquaworld
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera within a short walk of Aquaworld, Secrets The Vine Cancun - Adults Only - All Inclusive is within 2 miles (3 km) of other popular sights such as La Isla Shopping Mall. This 497-room, 5-star property has 4 outdoor pools along with a marina and a full-service spa. It's connected to the convention center in central Cancun and also close to Delfines Beach and Maya Cancun Museum.


Dining

There are ample dining options with 6 onsite restaurants, including Market Cafe, which specializes in Mexican cuisine and serves breakfast, lunch, and dinner, and Dragons with its ocean views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 497 soundproofed rooms provide furnished balconies, free international calls, and free local calls. 42-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, ironing boards, and desks are other standard amenities.


Property features

Secrets The Vine Cancun - Adults Only - All Inclusive features a marina, a full-service spa, and 4 outdoor pools. Free valet and self parking are available, and there's also an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this adults-only property include a gym, a sauna, and free WiFi in public areas.

Room options

Deluxe Partial Ocean View Double

2 Double Beds | Sleeps 3

Deluxe Partial Ocean View King

1 King Bed | Sleeps 2

Run of the House

2 Double Beds | 1 King Bed | Sleeps 3

Preferred Club Deluxe Ocean View King

1 King Bed | Sleeps 2

Guest reviews for Secrets The Vine Cancun - Adults Only - All Inclusive

Everyone (66) Couples (37) Family (18)
5
Partner Couples

The whole aesthetic of the hotel was first class and soothing. In addition the customer service was top notch. We felt like everyone took a special interest in making our stay amazing.

By on Oct 2, 2021

Review comment responded on Oct 5, 2021

Dear Pamela, We would like to thank you for selecting our resort as the host of your recent getaway to our beautiful destination. It's with great pride that we read about your excellent experience with us. We sincerely appreciate your kind words and observations about the aesthetic of our resort and of course the service provided by our team. Please be confident that we've shared your kind comments with our staff as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. We look forward to having the pleasure of hosting you back in the near future. Best regards.

5
Partner Couples

Service waa excellent. Prem liquor could be better. Very nice atmosphere n very relaxing

By on Aug 14, 2021

Review comment responded on Aug 19, 2021

We would like to thank you for selecting our resort as your host on your recent gateway to our destination. It was a pleasure having you, and we appreciate that you have taken the time to share your experience here. We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guests. We highly appreciate your gracious comments here and have shared them with our team. We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Kind regards.

5
Family Partner Couples

We really enjoyed the amenities at the resort. The spa and some of the bars at the pool. Overall a very nice experience and would definitely visit again.

By on Aug 13, 2021

Review comment responded on Sep 17, 2021

Dear Maria, We would like to thank you for the praising review you shared following your recent visit to Secrets The Vine Cancun. It’s a pleasure reading that have enjoyed every detail of our experience. We are thrilled to know your experience was worthy of 5-stars and that you enjoyed our service and facilities. Furthermore, we highly appreciate your gracious comments here and have shared them with our team. We certainly look forward to having the honor of welcoming you back home in the future and provide you with another wonderful stay. Warm regards.

3
Family

This property is sexy and sophisticated. Great for honey moon goers or new couples or retired couples. What brought my score down for this hotel is a couple things. Upon checking in, our greeting was not up to par especially for the amount of money we paid. There was no sense of being welcomed. Our rooms were not organized and not put on the same floor. One of the rooms was suppose to have birthday compliments. They forgot to do it. My family inquired and they did it on the wrong room a couple days later. Anyways we check in after a long day of flying, and there are just way too many documents to fill out. The check in process is way to lengthy and needs to be cut down so they’re aren’t people piling up in the reservation area. Anyways we get to our room, and the mini fridge is broken and the selection of three mini alcohol bottles seemed out of place. The set up was not nice. I feel if that was the case they should not have put it at all. Aside from that we had a couple other encounters with the TV not working and sink backing up. We had to call concierge many times to have someone come to our rooms and fix these issues. Housekeeping was great and did their due diligence every day. My butler introduced herself to me once… i texted her for some help during our stay and well she never responded. The servers at the restaurant are mostly nice. Some of them caught an attitude. One specifically at the Italian restaurant Nibbiolo. Food was mediocre.

By on Aug 6, 2021

Review comment responded on Aug 12, 2021

We appreciate the time that you have invested in writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. We are working daily to exceed our guest's expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Warm regards.

5
Family

Accessibility to all amenities was fantastic! The property space and design allowed for numerous tastes in being poolside.

By on Jul 16, 2021

Review comment responded on Jul 19, 2021

Thank you very much for taking the time to share your recent experience at Secrets The Vine Cancun. We are very happy to hear that your stay was a most pleasant one, and that you enjoyed our modern facilities and resort design. We hope to have the honor of being at your service again in the not so distant future. Best regards.

5
Everyone

By on Jul 13, 2021

Review comment responded on Jul 23, 2021

We sincerely appreciate that you have taken the time to rate our resort. We are thrilled to know your experience was worthy of 5-stars and that you enjoyed our service and facilities. Our team looks forward to welcoming you back in the not so distant future. Best regards

3
Everyone

By on Jun 30, 2021

4
Everyone

By on Jun 14, 2021

Review comment responded on Jun 25, 2021

Thank you for taking the time to rate our resort, we are delighted to know your experience at Secrets The Vine Cancun was a most pleasant one. We hope to have the honor of welcoming you back home in the future and provide you with another wonderful stay. Best regards.

5
Everyone

By on Jun 2, 2021

Review comment responded on Jun 14, 2021

We sincerely appreciate that you have taken the time to rate our resort. We are thrilled to know your experience was worthy of 5-stars and that you enjoyed our service and facilities. Our team looks forward to welcoming you back in the not-so-distant future. Best Regards.

5
Everyone

By on May 28, 2021

Review comment responded on Jun 10, 2021

We sincerely appreciate your 5-star rating of our resort. It's a pleasure to learn that your experience was a wonderful one. We hope to have the opportunity to be your host again on your next visit to the beautiful Mexican Caribbean. Warm Regards.

Secrets The Vine Cancun - Adults Only - All Inclusive

Blvd. Kukulcan km. 14.5 Retorno Del Rey, Cancun, QROO 77500
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