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Recent guest reviews

Didn’t like customer service at front desk very rude!

Pros: Food and drink above average. Steakhouse and hibachi high quality. Staff very friendly and helpful. Gym excellent. Tennis coach excellent. Rooms nice. Pools clean but very warm. A very nice and impressive looking property as a whole. Cons: Beach large and plenty of shade but seaweed just awful and water brown. Not swimmable. Very little effort by hotel to remove existing huge piles of seaweed. Also, hotel is flanked by two abandoned properties with beaches not maintained at all (ie litter) so you can’t take a long beach walk. teen club closed so not much for teens to do. And room selector not honored and a waste of money. Overall: the hotel was a good value and we had a great time. And we were glad we went. But we were disappointed with beach and lack of effort to clean it.

It’s nice, but if you want not the beach in front of this hotel

the pools were very clean and well taken care off..the kid area was grest for the kids

Food is okay,

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The resort is so huge. Maybe offer some scooters or golf carts to get people around.

Check in was worse I ever had

Not a great place to stay. The beach is so dirty, room service is horrible. I was there for 4 nights, requested room service few times, nothing has delivered.

This property was overall amazing. Everything was great.

Hidden fees!! The room smells like mold and the room service food is always cold.

I got really sick with diarrhea for four days and we were part of the diamond club. Unfortunately with the exception of the nice Butler we got zero attention from any management team from the hotel. I even had to pay so much money to buy electrolyte because I got extremely dehydrated and it affected my health and my baby which I am pregnant but we got zero attention from the hotel. Something we ate there made me very sick and no one in the hotel did anything even though I spoke to two chefs at the restaurant as well. There were other people that I had gotten sick and had the same issue that I did apparently which we found out afterwards. The food is the same all day long and we were there for 10 days and paid over $7000 some thing that I highly regret. I have been another Royalton result resorts that have been amazing but nothing like this one. I will never go back here!!!

Great family resort. Lots to do for the kids.

The resort has many restaurants and pools which we thoroughly enjoyed. We did upgrade to Diamond club but felt we didn’t receive the same service as on prior stay. Butler was only available thru WhatsApp. The first night we were not able to make dinner reservations. On our prior stay, because of Diamond club we could get in anywhere. We also were only able to schedule hydrotherapy for 2 out of our 6 days(DC perk). Our mini fridge wasn’t restocked daily and if we needed anything we had to look for someone, Butler wasn’t checking in as on previous stay. We are not ones to complain or ask for much, we did pay for more and don’t feel that is what was received. Our last stay was at the Hideaway Diamond Club and this time at Royalton Diamond club. Because we had kids with us. I feel the customer service was much greater at Hideaway. The Royalton VIP lounge was not as nice and the Reception there were not as attentive or informative . If we had not previously stayed here, we wouldn’t have known of all the extra perks, since they did not take the time to let us know about them. Overall we still had a good time, I would maybe Royalton resorts again.

Liked how fast the bartenders attended everyone, the kindness shown by every worker there! Definitely would recommend and be back in the future!

Excellent facilities! Great room, great views, everywhere very clean. Wonderful friendly and consistent service!!! Great food too! My husband and I were SO impressed overall--we werent sure with such a large family resort they would be able to deliver but they blew us away!

I loved the rooms. Checking in was an extreme hassle and the people at the front desk were very rude.

Carr Federal 307 Tulum-Cancun Km 332.15 Puerto Morelos QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Casino

Royalton Riviera Cancun Resort & Spa - All Inclusive places you 9.5 mi (15.2 km) from Cancun Country Club and 10.5 mi (16.9 km) from Ventura Park Cancun. This 840-room, 4.5-star property welcomes business and leisure travelers with 8 outdoor pools, a full-service spa, and a casino.


Dining

There are multiple options for onsite dining with 10 restaurants, including Gourmet Marche, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Royalton Riviera Cancun Resort & Spa - All Inclusive's 840 rooms provide free minibar items, balconies, and MP3 docks. Guests can expect free WiFi and 49-inch plasma TVs with cable channels. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, free toiletries, and bathrobes. Other standard amenities include coffee makers, free local calls, and ceiling fans.


Property features

Royalton Riviera Cancun Resort & Spa - All Inclusive features a full-service spa, 8 outdoor pools, and a casino. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a free water park, a nightclub, and a children's pool.

Room options

Luxury Chairman´s Two Bedroom Suite Ocean Front DC

1 King Bed and 2 Queen Beds | Sleeps 8

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

1 King Bed and 2 Queen Beds | Sleeps 8

Luxury Suite with Terrace Jacuzzi

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Luxury Family Suite Ocean View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Royalton Riviera Cancun Resort & Spa - All Inclusive

Everyone (70) Couples (11) Family (47)
3
Family Friends

Didn’t like customer service at front desk very rude!

By on Jul 24, 2021

Review comment responded on Jul 24, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

4
Family

Pros: Food and drink above average. Steakhouse and hibachi high quality. Staff very friendly and helpful. Gym excellent. Tennis coach excellent. Rooms nice. Pools clean but very warm. A very nice and impressive looking property as a whole. Cons: Beach large and plenty of shade but seaweed just awful and water brown. Not swimmable. Very little effort by hotel to remove existing huge piles of seaweed. Also, hotel is flanked by two abandoned properties with beaches not maintained at all (ie litter) so you can’t take a long beach walk. teen club closed so not much for teens to do. And room selector not honored and a waste of money. Overall: the hotel was a good value and we had a great time. And we were glad we went. But we were disappointed with beach and lack of effort to clean it.

By on Jul 24, 2021

Review comment responded on Jul 24, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

4
Family

It’s nice, but if you want not the beach in front of this hotel

By on Jul 20, 2021

Review comment responded on Jul 21, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

3
Family

the pools were very clean and well taken care off..the kid area was grest for the kids

By on Jul 13, 2021

Review comment responded on Jul 13, 2021

Dear Traveler, thank you for taking the time to share your opinion about recent stat with us. Thank you for highlighting the positive things about your stay. We would have loved to know more details about his experience with us in order to avoid similar situations in the future. We remain at your service.

1
Family

Food is okay,

By on Jul 5, 2021

Review comment responded on Jul 5, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

5
Family with small children

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By on Jul 3, 2021

Review comment responded on Jul 5, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

4
Family with small children

The resort is so huge. Maybe offer some scooters or golf carts to get people around.

By on Jul 1, 2021

Review comment responded on Jul 1, 2021

Dear traveler, thank you for taking the time to share your opinion of our resort. I would like to point out that our guest service team can contact a scooter rental company in case any of our guests need it. We are very grateful to you for taking the time to send us your invaluable feedback and hope that you had a good journey home. Sincerely, Alfonso Lopez

3
Family

Check in was worse I ever had

By on Jun 28, 2021

Review comment responded on Jun 28, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

2
Family

Not a great place to stay. The beach is so dirty, room service is horrible. I was there for 4 nights, requested room service few times, nothing has delivered.

By on Jun 27, 2021

Review comment responded on Jun 27, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

5
Family

This property was overall amazing. Everything was great.

By on Jun 26, 2021

Review comment responded on Jun 27, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Carr Federal 307 Tulum-Cancun Km 332.15, Puerto Morelos, QROO 77580
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