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Recent guest reviews

Beautiful property, perfect beach club area and the water was crystal clear with no underwater growth. Absolutely beautiful beach. Located very near the best restaurants and the on-site food and drink were excellent!!

Great location, beach front property, the staff was great, professional and there to make sure you are welcome and have a great stay. Upon arrival they give you a glass champagne to start your vacation, and from there on it’s true hospitality. The property is very clean, and constantly being clean. We had a deluxe garden view suite that was directly in front of the pool, heads up there was a cemetery behind us, but they were very quiet neighbors. The room was very spacious and comfortable. The server Martin wow he was incredible, talk about a professional server and understanding of the meaning of hospitality. Jose at the Coffee window was great, Jose at the front desk area was also so hospitable. The staff in the beach club awesome as well. Just over all the staff was great. The only down was the food was not great, the Satay restaurant food was really disappointing, and the beach club there were a couple of options that were good like the ceviches, the Brazilian, the meats were flavorful and good but the fresh fries with peppers was really sad, and breakfast was just ok. They could also up grade their alcohol a bit, my vodka was hard to drink. But over all great experience, the hospitality and location outweighed the quality of food and would definitely visit again. Next time we will be heading outside of the hotel for dinner.

The only thing for me was that the pool needs some scrubbing around the edges and tile fixing by the wet bar. Everything else was perfect!

Very clean, great staff, food was okay to fine, room was good to fine, we'd go again. make sure you tip as you go, a lot better service then. great location, great beach.

Concierge Jamie was not trustworthy and lied about tours and what was promised . Front desk at checkout fraudulently charged more than agreed fees and did NOT give receipt of services . An inquire of fraud will be investigated

Beautiful room and facility, pool was nice and closest resort to playa Norte. Our 4th stay at this resort, food quality was poor and service was slow.

The food was amazing! The wifi was ok, but a bit intermittent.

Everything was perfect

We loved just about everything. More night dining options (perhaps opening Sabor for dinner) would be great.

Customer service was amazing!

This was our 3rd time staying at Aluxes. It’s always fantastic.

The location is good, walking distance to Norte Beach and all the downtown shops and restaurants. Rooms were nice and clean and housekeeping did a fantastic job! The service in both restaurants was beyond great. The food was good but a little repetitive after a few days. Cons: The service on the beach is hit or miss. They do not seem as happy as the rest of the staff. The mixed drinks were terrible and we tried a lot of different ones! My husband felt they had a chemical taste but to me was like toilet water. The mixed drinks at the restaurants were fine so I'm thinking their ice is off. My suggestion is to only order beer on the beach. There is absolutely no entertainment or games. No volleyball, no ping pong, no evening shows, not even a deck of cards. It rained a lot and we got bored.

Love the place so much. Very friendly staff. Amazing hotel & beaches. Would love to come back.

Rooms are huge and great but was hoping for lobster options with my meals.

This was our 10th time to PA since 2013. Each time we have gone it's been great. They take excellent care of us each time and it's so nice to see the same staff each year. They are the main reason we keep coming back every year. Yes, the beach, pool, food and drinks are great. But the staff is what makes it so special. This is the perfect location for us to relax each year. Already looking forward to September when we go back.

Perfect location, wonderful staff, delicious food and great cocktails. From check in until we left the staff went above and beyond to make our stay perfect.

THE ROOMS ARE VERY LARGE AND LOVED THAT THERE WAS A JACUZZI TUB ON THE BALCONY. WE HAD A PARTIAL VIEW OF THE CITY AND OCEAN. EVERY STAFF MEMBER GREETED YOU WHEN EVER WALKING PASSED. THE FOOD WAS GREAT, I PERSONALLY RATHER A BUFFET FOR ALL INCLUSIVE. YOU CAN GO BACK TO WHAT YOU LIKE OFTEN. THE MAIN STREETS WERE ALL WALKABLE DISTANCES, INCLUDING THE FERRY. THIS WAS BY FAR THE BEST HOTEL STAY I'VE HAD IN A WHILE.

Best hotel I’ve ever stayed at. Jesus at the front seat was great! And very friendly! Rooms were gorgeous, clean, and the beach was perfect right in front of the hotel. This is prime location for isla mujeres just a couple steps away from most restaurants and shops, and walking distance from the ferry

Adolfo Lopez Mateos Sm 1 Isla Mujeres QROO

Hotel highlights

  • Steps from Norte Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Privilege Aluxes Isla Mujeres Adults Only places you next to Norte Beach and within a 5-minute walk of other popular sights like Costa Occidental de Isla Mujeres National Park. This 124-room, 4.5-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 3 restaurants.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 11:00 AM. Have a drink at the bar or enjoy dining at one of 3 onsite restaurants, such as Satay, which specializes in Asian cuisine and serves dinner. Savor a meal from the comfort of your room with 24-hour room service.


Rooms

All 124 rooms feature iPod docks, free minibar items, and coffee makers. 40-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Laptop-compatible safes, phones, and ironing boards are also available.


Property features

Guests of Privilege Aluxes Isla Mujeres Adults Only have access to a full-service spa, 2 outdoor pools, and a gym. Airport transportation is made easy with an airport shuttle (available 24 hours) for MXN 1800 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only resort include 3 spa tubs, free WiFi in public areas, and a meeting room.

Room options

Deluxe Suite Garden View

1 King Bed | Sleeps 3

Aluxes Room

1 King Bed | Sleeps 2

Premium Suite Ocean or Garden View with Whirlpool bath

1 King Bed | Sleeps 3

Superior Aluxes with Whirlpool bath

1 King Bed | Sleeps 2

Guest reviews for Privilege Aluxes Isla Mujeres Adults Only

Everyone (42) Couples (38) Family (30)
5
Family

Beautiful property, perfect beach club area and the water was crystal clear with no underwater growth. Absolutely beautiful beach. Located very near the best restaurants and the on-site food and drink were excellent!!

By on Oct 17, 2021

Review comment responded on Oct 18, 2021

Dear Lisa, we're happy you enjoyed your stay with us at PA. We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location, the food and drinks. We reiterate our gratitude for your words and the score you have given us!!! All the best from Isla Mujeres,

5
Partner Couples

Great location, beach front property, the staff was great, professional and there to make sure you are welcome and have a great stay. Upon arrival they give you a glass champagne to start your vacation, and from there on it’s true hospitality. The property is very clean, and constantly being clean. We had a deluxe garden view suite that was directly in front of the pool, heads up there was a cemetery behind us, but they were very quiet neighbors. The room was very spacious and comfortable. The server Martin wow he was incredible, talk about a professional server and understanding of the meaning of hospitality. Jose at the Coffee window was great, Jose at the front desk area was also so hospitable. The staff in the beach club awesome as well. Just over all the staff was great. The only down was the food was not great, the Satay restaurant food was really disappointing, and the beach club there were a couple of options that were good like the ceviches, the Brazilian, the meats were flavorful and good but the fresh fries with peppers was really sad, and breakfast was just ok. They could also up grade their alcohol a bit, my vodka was hard to drink. But over all great experience, the hospitality and location outweighed the quality of food and would definitely visit again. Next time we will be heading outside of the hotel for dinner.

By on Oct 5, 2021

Review comment responded on Oct 12, 2021

Dear Leonor, thank you so much for sharing your feedback with us. We are over the moon that you had a good experience. It is our pleasure to read that you enjoyed our location and hotel facilities. Our friendly and knowledgeable staff work hard to ensure we exceed our guest’s expectations during your vacation, and we are truly proud they impressed you with their service, rest assured we'll transmit your kind words to Martin, Jose at the coffee window and Jose at the front desk. Please receive our sincere apologies for the inconveniences mentioned in your comments regarding the food and drinks, we'll communicate your words to the department in charge. Hope to see you back soon!!! All the best from Isla Mujeres,

5
Partner Couples

The only thing for me was that the pool needs some scrubbing around the edges and tile fixing by the wet bar. Everything else was perfect!

By , from Marlborough on Sep 13, 2021

Review comment responded on Sep 15, 2021

Hi, Beatriz, thank you so much for the excellent rating. Please receive our sincere apologies for the inconveniences mentioned in your comments, we will transmit your words to the departments in charge. For us it is very important to receive comments like yours since our staff works very hard to get the full satisfaction of our clients. We're looking forward to sharing an even more pleasant experience with you soon!!! Warm regards from Isla Mujeres,

5
Partner Couples

Very clean, great staff, food was okay to fine, room was good to fine, we'd go again. make sure you tip as you go, a lot better service then. great location, great beach.

By on Aug 22, 2021

Review comment responded on Aug 23, 2021

Hi, thank you for taking the time to write your comments of your stay at Privilege Aluxes. We are truly happy to read that you enjoyed every aspect of your stay here. We look forward to welcoming you back soon!!! Best wishes from paradise;

2
Partner Couples

Concierge Jamie was not trustworthy and lied about tours and what was promised . Front desk at checkout fraudulently charged more than agreed fees and did NOT give receipt of services . An inquire of fraud will be investigated

By on Jul 27, 2021

4
Partner Couples

Beautiful room and facility, pool was nice and closest resort to playa Norte. Our 4th stay at this resort, food quality was poor and service was slow.

By on Jul 25, 2021

Review comment responded on Jul 26, 2021

Hi, thank you for taking the time to share your comments with us. We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We are surprised to hear your comments about the food, normally our guests are very happy with the variety and the quality. Anyway all comments are welcome because this helps us improve. So thank you so much for your review, and we really hope to see you very soon!!!

5
Partner Couples

The food was amazing! The wifi was ok, but a bit intermittent.

By on Jul 18, 2021

Review comment responded on Jul 20, 2021

Hi, thank you for the excellent rating!. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team. Best regards from paradise,

5
Partner Couples

Everything was perfect

By on Jul 15, 2021

Review comment responded on Jul 15, 2021

Hi, thank you for the excellent rating!. We're elated knowing you had such an incredible time at Privilege Aluxes Isla Mujeres. We look forward to seeing you again soon!!! Warm island wishes,

4
Everyone

By on Jul 15, 2021

Review comment responded on Jul 26, 2021

Hi, thank you for staying at Privilege Aluxes. We look forward to welcoming you back soon!!! Best wishes from paradise,

4
Everyone

By on Jul 7, 2021

Review comment responded on Jul 8, 2021

Hi! Thank you for staying at Privilege Aluxes. Hope to welcome you back soon!! Besh wishes from Paradise,

Privilege Aluxes Isla Mujeres Adults Only

Adolfo Lopez Mateos Sm 1, Isla Mujeres, QROO 77400
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