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Recent guest reviews

Great food and environment.

The property has a lot going for it, there are many things to do on-site and even near the beach. I had a fantastic time enjoying everything - the lazy river, adults-only pool, the many restaurants available. My one and only issue was that it seemed our servers forgot about us a couple of times (two different occasions at two different restaurants), but otherwise the bartenders were excellent and I had an amazing time.

Swim out room

The resort was really beautiful but the beach was dirty , it had a lot of seaweed. The workers there don’t like to be bothered, they all ignore you when you try to ask a question & look annoyed. Every time we would ask for something , they would say they ran out… I was very disappointed with the workers, they need better customer service.

The staff was great . The pools were awesome. The food was great too. Guys burger joint was a sore spot as it was unorganized and took 45 minutes to get a sandwich. Not many options for lunch. Maybe include a pool side grill . Stay was fantastic. Rooms were awesome.

All Inclusive was not really what it was. You have to up pay to get the real all Inclusive. Pool close at 7pm. If i Was 70 years old ok. But im not soooo. Why does the adult slide shut down so early. 2 restaurant smh

The staff was amazing. Service was amazing. Daniel at the Castaway bar was the best. Always had a smile on his face and made sure we were taken care of.

Great place with fun nightly entertainment! They have a large variety of food and lots of ways to keep you entertained on site.The beach, pools, rooms and staff are all excellent!

Este hotel me encanto, las condiciones perfectas , el servicio especial la pase muy bien ,espero repetir la vista ,divino .

Carretera a Punta Sam, SM006 MZA2 Lote 7 Costa Mujeres QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only is located within a few miles (5 km) of Mujeres Beach and Playa Mujeres Golf Club. This 380-room, 4-star hotel welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 11 restaurants.


Dining

There are multiple options for onsite dining with 11 restaurants, including So Cal Gourmet Emporium, which specializes in international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 380 rooms are air-conditioned and have an array of amenities, including furnished balconies or patios, iPod docks, and coffee makers. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer rainfall showers and free toiletries. Laptop-compatible safes, phones, and ironing boards are also standard.


Property features

Guests of Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only have access to a full-service spa, 4 outdoor pools, and a 24-hour gym. If you drive, put free valet parking to good use. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only hotel include free WiFi in public areas, a conference center, and a business center.

Room options

Junior Suite Swim Out

1 King Bed | 2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Star Class Junior Suite Swim Out

1 King Bed | 2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Star Class Junior Suite

1 King Bed | 2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Star Class Directors Suite One Bedroom Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Everyone (3) Couples (6) Family (2)
5
Partner Couples

Great food and environment.

By on Sep 25, 2021

Review comment responded on Sep 27, 2021

Dear Eric: Thank you for your positive feedback and kind review, we will be glad to receive you once again soon.

4
Family Partner Couples

The property has a lot going for it, there are many things to do on-site and even near the beach. I had a fantastic time enjoying everything - the lazy river, adults-only pool, the many restaurants available. My one and only issue was that it seemed our servers forgot about us a couple of times (two different occasions at two different restaurants), but otherwise the bartenders were excellent and I had an amazing time.

By on Jul 27, 2021

Review comment responded on Jul 29, 2021

Dear guest: It was surely a pleasure to be your hosts during your vacation. Thank you for your constructive feedback. It will be an honor to welcome you back very soon. Star Regards

5
Partner Couples

Swim out room

By on Jul 17, 2021

Review comment responded on Jul 19, 2021

Dear Guest: Thank you for your quick and helpful review, we will very glad to receive you once again soon. Star Regards.

2
Partner Couples

The resort was really beautiful but the beach was dirty , it had a lot of seaweed. The workers there don’t like to be bothered, they all ignore you when you try to ask a question & look annoyed. Every time we would ask for something , they would say they ran out… I was very disappointed with the workers, they need better customer service.

By on Jul 15, 2021

Review comment responded on Jul 16, 2021

Thank you for your recent review. We are sorry about the expeirence of your recent stay at Planet Hollywood Cancun, also we read in detail the constructive feedback about it and actions will be taken. Kind regards.

4
Partner Couples

The staff was great . The pools were awesome. The food was great too. Guys burger joint was a sore spot as it was unorganized and took 45 minutes to get a sandwich. Not many options for lunch. Maybe include a pool side grill . Stay was fantastic. Rooms were awesome.

By on Jul 9, 2021

Review comment responded on Jul 12, 2021

Dear guest: It was surely a pleasure to be your hosts during your vacation. Thank you for your constructive feedback. It will be an honor to welcome you back very soon. Star Regards

3
Everyone

By on Jul 2, 2021

Review comment responded on Jul 16, 2021

Thank you for your recent review. We are sorry about the expeirence of your recent stay at Planet Hollywood Cancun, also we read in detail the constructive feedback about it and actions will be taken. Kind regards.

2
Friends

All Inclusive was not really what it was. You have to up pay to get the real all Inclusive. Pool close at 7pm. If i Was 70 years old ok. But im not soooo. Why does the adult slide shut down so early. 2 restaurant smh

By on Jun 20, 2021

Review comment responded on Jun 21, 2021

We appreciate your feedback. During closing times, pools have the proper maintenance to be ready on the next day. Several all-inclusive resorts over the world offer extra features with additional cost. Thank you for your visit

1
Everyone

By on May 17, 2021

Review comment responded on May 27, 2021

Dear guest: We noted a low score based on your recent experience, please contact us in order to provide details about your concerns. Star Regards

5
Everyone

By on May 16, 2021

Review comment responded on May 27, 2021

Dear Guest: Thank you for your perfect score based on your recent experience at the resort. We are looking forward to receive you in the near future soon. Star Regards

5
Family

The staff was amazing. Service was amazing. Daniel at the Castaway bar was the best. Always had a smile on his face and made sure we were taken care of.

By on Mar 3, 2021

Review comment responded on Mar 3, 2021

Dear Guest: Thank you for your visit and experience at Planet Hollywood Adult Scene. We are glad you enjoy our service. Thank you for you visit. Star Regards

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Carretera a Punta Sam, SM006 MZA2 Lote 7, Costa Mujeres, QROO 23028
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