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Recent guest reviews

Me gusto pero la playa no es nada de buena. Y, un pecado mortal, es servir un vino en vaso plastico.

Its a beautiful property, service was good, food selection was great although the quality could have been a bit better. Was clean and felt sanitary the entire time. Loved the greeting upon arrival too. I would recommend this resort.

Would not accommodate our needs to move to a closer pyramid. We were in pyramid 5 and kids pool and activities were in 1. They said they have a kids club only outside due to COVID but it was in a nasty hut and we couldn’t leave our kids there it was so dirty and hot no ac !!!! Every time I called room service I was put on hold forever! Made a breakfast order and they kept adding cheese and bacon when we were allergic to that! The reserve was not accommodating we had a butler but I was never able to reach him! And there was construction going on in the middle of the hotel everyday!!! I just would never go back there again!

I didn't like all the seaweed on the beach didn't get into the water because of it. Having to pay for things that we thought was all exclusive. The workers were very nice.The building was really hot and my room.

Super Good

We just got back! What a fun and enjoyable 5 days we had at the Paradisus celebrating my birthday. The sun was shining! The water was a bit rough at this time of year, and lots of seaweed from mother nature, but the white sand is still better than the Atlantic sand. Our check-in process was smooth and easy on the Reserve side. We upgraded for the extras and will do it again next time we visit. Getting our luggage was a little slow the first day and getting situated, but have a little patience and grab yourself a drink and relax. I learned to pack my swimsuit and whatever else I will need in my carryon so I will have it when needed. Juan, our Concierge, was attentive and when we needed him, just a text away. Great conversationalist, and A for a job well done...especially my birthday cake and champagne!! Made my birthday complete. Our view of the ocean was gorgeous in the morning with the sun rise!! Pedro, the mixologist, made some delicious, eye catching cocktails. Victor at the pool was so nice and surprised us with a birthday cabana...made my day!! All of the restaurants are great, but make reservations on the first day you arrive. Also, check in with the restaurants if your time is later because people no show and they may have open seats. The Ginger Sport Bar was so much fun with Sofonia, Argenis (aka Randy), Roque, and Gaby. All attentive, friendly, and knew we loved tequila!!! They do provide entertainment, and that Saturday we enjoyed the silent disco.

El servicio en este hotel es inmejorable!! el staff es super servicial!! las habitaciones no estan a la altura de este hotel, el aire no enfria , creo q deberian ponerle atencion a las habitaciones , estan en muiy mal estado, cuando uno va a descansar deberia poder haerlo en mejores condiciones!!

Lack of air conditioning in public spaces when the hotel is completely closed. The heat was brutal. Also, the air conditioner in the room was not working correctly and barely cooling.

Excellent service provided by the staff. For our room, the room just didn't get cold although the A/C is working fine according to maintenance. But the coldest our room can get is at 76 degree. We request for fan but they don't have it. They send maintenance several times but it did not help at all so I ended up staying up all night just to manually use paper fan to help my son sleep at night because he can't sleep due to the room temperature. We wasn't offered room change as well.

Great resort!

Everything was excellent!!

Excelente hotel para pasar vacaciones !! Mucha atención departe de todos los servidores!! 👍

The Premium Junior Suite room, is too small for 1 family of 4 person. This include a kitchen and we get all exclusive you do not need this kind of the room,

Los empleados ,meseros,maleteros,en general un excelente servicio pero sin dejar atras,el mejor servicio de parte de Alan de el area de concierge!! servicio de calidad!! gracias Alan! eres un excelente activo para el hotel y un excelente ser humano. lo que no me gusta es que ya a las 11pm todo se apaga...aveces llegamos de los parques tarde y ya habian cerrado los rest...

This hotel should be a 3 star property, I will never go back there, even if someone give me free vacation.

I like most of staff. In different areas, like room service, buffet restaurant, ( Javier) in Tacos Restaurant, Waitress Rene and Miguel by Pool with the Snack/ Bar Service, , and Register( Lobby Miguel) Staff From Lobby, Victor,,,,,My family and me, we feel very satisfied with the service they provide for us. They was part of our great vacations 👌👍See you soon ,, Next Vacation!!!!!Sincerely Sonia Le😊

Boulevard Kukulkan Km 16.5 Cancun QROO

Hotel highlights

  • Free buffet breakfast
  • Free in-room WiFi
  • Free parking
  • Onsite dining

Located in Zona Hotelera, Paradisus Cancún - All Inclusive is adjacent to Ballenas Beach and within a 5-minute walk of Aquaworld. This 657-room, 4.5-star property has 4 outdoor pools along with a full-service spa and 10 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 11:00 AM. There are multiple options for onsite dining with 10 restaurants, including Malva Food Bazar, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 657 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and 50-inch LCD TVs. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free bottled water, safes, and phones are also standard.


Property features

Guests of Paradisus Cancún - All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive property include a health club, a conference center, and a business center.

Room options

Junior Suite, Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite, Lagoon View

1 King Bed | 2 Double Beds | Sleeps 4

The Reserve Deluxe Lagoon View Junior Suite

2 Double Beds | 1 King Bed | Sleeps 4

Luxury Junior Suite Ocean View

1 King Bed | 2 Double Beds | Sleeps 4

Guest reviews for Paradisus Cancún - All Inclusive

Everyone (78) Couples (30) Family (47)
4
Family

Me gusto pero la playa no es nada de buena. Y, un pecado mortal, es servir un vino en vaso plastico.

By on Sep 18, 2021

Review comment responded on Sep 19, 2021

Estimada Marcela, Gracias por sus comentarios. Nos apena que no todos los servicios que ofrecemos hayan estado a la altura de sus expectativas. Nos hubiera gustado que compartiera con nosotros los detalles de su alojamiento para poder verificarlos a profundidad. Realmente llamó nuestra atención que nuestra playa no le resultara acogedora, sobre todo porque es uno de los atributos que más se destacan entre las opiniones de cientos de viajeros al rededor del mundo. Por otro lado nos gustaría comentarle que en algunas áreas, como por ejemplo, en el área de la piscina todas las bebidas son servidas en contenedores de plástico con el fin de ofrecer la mayor seguridad a nuestros huéspedes. Tener vasos y copas de vidrio puede resultar en algún accidente en una zona donde normalmente se transita descalzo, por lo que las copas y vasos en esta zona se ofrecen en este material. De esta forma podemos garantizar que ningún huésped se lastime en caso de que alguno de dichos contenedores se caiga al piso. Le agradecemos por habernos elegido como su hotel anfitrión y esperamos que en el futuro nos dé la oportunidad de volver a tenerla con nosotros. Saludos cordiales Guest service center management

5
Partner Couples

Its a beautiful property, service was good, food selection was great although the quality could have been a bit better. Was clean and felt sanitary the entire time. Loved the greeting upon arrival too. I would recommend this resort.

By on Sep 12, 2021

Review comment responded on Sep 13, 2021

Dear Pascale, Thank you very much for trusting in Paradisus to enjoy your holidays and thank you for writing to us about it in your review. I hope that we will have the pleasure of welcoming again. Best regards Guest service center management

1
Family with small children

Would not accommodate our needs to move to a closer pyramid. We were in pyramid 5 and kids pool and activities were in 1. They said they have a kids club only outside due to COVID but it was in a nasty hut and we couldn’t leave our kids there it was so dirty and hot no ac !!!! Every time I called room service I was put on hold forever! Made a breakfast order and they kept adding cheese and bacon when we were allergic to that! The reserve was not accommodating we had a butler but I was never able to reach him! And there was construction going on in the middle of the hotel everyday!!! I just would never go back there again!

By on Aug 23, 2021

Review comment responded on Aug 24, 2021

Dear Hassan, Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services, I can assure that these comments will be share with our team for an appropriate follow-up. On the other hand, we greatly appreciate your thank the efforts of our collaborators, for us there is no greater reward than create unique and unforgettable experiences. Saludos cordiales Guest service center management

3
Partner Couples

I didn't like all the seaweed on the beach didn't get into the water because of it. Having to pay for things that we thought was all exclusive. The workers were very nice.The building was really hot and my room.

By on Jul 31, 2021

Review comment responded on Aug 2, 2021

Dear guest, Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. It is important to mention that the arrival of sargassum to our beach depends on the conditions of nature, however our hotel makes a great effort to clean the beach area, leaving it in the best possible condition. I can assure that these comments will be share with our team for an appropriate follow-up. Best regards

5
Family

Super Good

By on Jul 30, 2021

Review comment responded on Aug 2, 2021

Dear guest Thank you for giving us the highest score for rating our services. We hope this will be one of many occasions were you choose us to be your host hotel. Remember that Paradisus will always be your second home. Best regards Guest service center management

5
Partner Couples

We just got back! What a fun and enjoyable 5 days we had at the Paradisus celebrating my birthday. The sun was shining! The water was a bit rough at this time of year, and lots of seaweed from mother nature, but the white sand is still better than the Atlantic sand. Our check-in process was smooth and easy on the Reserve side. We upgraded for the extras and will do it again next time we visit. Getting our luggage was a little slow the first day and getting situated, but have a little patience and grab yourself a drink and relax. I learned to pack my swimsuit and whatever else I will need in my carryon so I will have it when needed. Juan, our Concierge, was attentive and when we needed him, just a text away. Great conversationalist, and A for a job well done...especially my birthday cake and champagne!! Made my birthday complete. Our view of the ocean was gorgeous in the morning with the sun rise!! Pedro, the mixologist, made some delicious, eye catching cocktails. Victor at the pool was so nice and surprised us with a birthday cabana...made my day!! All of the restaurants are great, but make reservations on the first day you arrive. Also, check in with the restaurants if your time is later because people no show and they may have open seats. The Ginger Sport Bar was so much fun with Sofonia, Argenis (aka Randy), Roque, and Gaby. All attentive, friendly, and knew we loved tequila!!! They do provide entertainment, and that Saturday we enjoyed the silent disco.

By on Jul 29, 2021

Review comment responded on Jul 30, 2021

Dear guest, Thank you so much for leaving this amazing review in regards to your recent stay with us in Paradisus. We appreciate the way you express yourself in regards to our service and I assure you our members mentioned in your review are the happiest in the world because they know they have made your stay memorable and that is what recognizes our brand and us. We want to see you soon and from there we can tell you we will be expecting with our arms wide open looking to assist you, to pamper you, and provide you our service to you and your family. Best regards, Guest service management

2
Family

El servicio en este hotel es inmejorable!! el staff es super servicial!! las habitaciones no estan a la altura de este hotel, el aire no enfria , creo q deberian ponerle atencion a las habitaciones , estan en muiy mal estado, cuando uno va a descansar deberia poder haerlo en mejores condiciones!!

By on Jul 28, 2021

Review comment responded on Jul 28, 2021

Estimado huésped, Gracias por hacernos llegar estos comentarios sobre su experiencia de alojamiento. Lamentamos que lo haya hecho de forma anónima, ya que esto nos dificulta poder dar un seguimiento apropiado. Sin embargo sus comentarios serán compartidos con el resto de nuestro equipo para tratar de identificar la habitación que le fue asignada y trabajar en la mejora de este punto, pues a pesar de que nuestro equipo siempre procura realizar el mantenimiento adecuado de las habitaciones, en algunas ocasiones pueden presentarse casos aislados sobre algún inconveniente. De manera constante nuestro hotel pasa por ajustes y remodelaciones que nos permite ofrecer el máximo grado de comodidad a todos nuestros huéspedes. Actualmente nuestro hotel cuenta con habitaciones completamente remodeladas en las categorías de alojamiento superior. Nos hubiera gustado que compartiera estos comentarios con nosotros cuando aún se encontraba con nosotros, le podemos asegurar que nuestro equipo le hubiera ofrecido opciones que se adaptaran a sus necesidades. Le agradecemos por haberse puesto en contacto con nosotros y esperamos que pueda darnos una oportunidad para volver a ser su hotel anfitrión para que pueda disfrutar de las grandes cualidades y servicios que solamente Paradisus Cancun puede ofrecer. Saludos cordiales Guest service center management

3
Family with small children

Lack of air conditioning in public spaces when the hotel is completely closed. The heat was brutal. Also, the air conditioner in the room was not working correctly and barely cooling.

By on Jul 24, 2021

Review comment responded on Jul 24, 2021

Dear guest, Thanks for your comments. We regret that this has been your perspective of the services that our hotel offers. Our team always tries to offer options for the comfort of all who stay with us. The rooms, for example, have air conditioning equipment that help to keep the rooms at a standard ambient temperature, however in many cases prolonged exposure to the sun makes the ambient temperature perceived above the standar one. This is replicated in the areas within our hotel creating an incorrect thermal sensation. In addition to this, it is also important to mention that we are currently going through the warmest time of the year, which can exacerbate these sensations. In some cases, there may be a failure in the air conditioning equipment inside the rooms, however our team always has specialized technicians who will verify and solve any situation that may arise in our facilities. We would have liked you to share with us the details of your accommodation, since doing so anonymously makes it more difficult to properly follow up on the comments you sent us. Your comments will be reviewed with the rest of our team in order to implement the improvements in the services we offer. Kind regards Guest service center management

2
Family with small children Friends

Excellent service provided by the staff. For our room, the room just didn't get cold although the A/C is working fine according to maintenance. But the coldest our room can get is at 76 degree. We request for fan but they don't have it. They send maintenance several times but it did not help at all so I ended up staying up all night just to manually use paper fan to help my son sleep at night because he can't sleep due to the room temperature. We wasn't offered room change as well.

By on Jul 22, 2021

Review comment responded on Jul 22, 2021

Dear guest, Thank you for sending us these comments about your most recent hosting experience with us. We are sorry that you had some issues in your stay. We would have like that you shared this comment with your accommodation information and not anonymously, as this makes it more difficult for us to follow up properly. Even so, our team will review it in detail in order to implement improvements in the services we offer. Best regards Guest service center management

5
Family

Great resort!

By on Jul 15, 2021

Review comment responded on Jul 15, 2021

Dear guest, Thank you very much for trusting in Paradisus to enjoy your holidays and thank you for writing to us about it in your review. I hope that we will have the pleasure of welcoming again. Best regards, Guest service center management

Paradisus Cancún - All Inclusive

Boulevard Kukulkan Km 16.5, Cancun, QROO 77500
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