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Recent guest reviews

Very nice

Absolutely loved Panama Jack. They are so friendly and really made our stay the best.

Awesome resort will return.

Staff were so nice!

The property was amazing. I loved the staff for sure especially Martin.

La preso a de recepción Sofía creo es su nombre un poco ruda no se si por que eran las 6 am

I liked everything except the room and bed. The bed was hard as a rock and they didn’t state that we would have to walk up stairs with no elevator…

Beautiful property and friendly staff. We will definitely go back in the future.

I really enjoyed my stay at Panama Jack, the staff was nice, courteous, and helpful. The hotel food is amazing! I enjoyed the delicious food variety in all the restaurants. The hotel is clean and has all the amenities needed. Their entertainment shows are amazing! I had a great time at Panama Jack and I am looking forward in coming back with my family next year!

*

the ocean view was beautiful

Very good service, everyone was welcoming and helpful. Pool activity’s are fun and there is amazing views down by the beach

Property was really nice and clean !

The wait staff was great! I hope they are getting properly compensated without passing the buck onto the customers. Are you taking all the money you make to the afterlife?

Pool was way too small for the size of the property. Personnel are super friendly.

This was a very bad experience. The food was not good and it was the same options every day. We went out one time and we came back our room door was opened, the reception was made aware and they said it was us when we were not even at the hotel at the time they showed the door was opened. Please do not book any activities with the hotel , it’s a total disaster and scam. They charge 3x the price for excursions and they are not responsible for any issues you hay have. I was truly dissatisfied with the way we were treated.

The stay was great and the staff were wonderful. Please be aware of the seaweed during this time.

Excellent customer service... everyone is great 👍

Food was decent. Pretty average for other all inclusive resorts we've stayed at before. Check in and out was easy, and scheduling our covid test was quick and taking the test took avout 3 mins. The room wasn't as nuce as the pictures, the AC unit was loud but i like to sleep with white noise so it wants a big deal to us, bed was firm but i have a bad back so that was fine with us too. All the staff were helpful and kind. The kids club was closes but the kids culb employees still came out to the kid pool every hour for activities so that was nice. We did a cabana 1 day and it was great, worth it for sure! Beach had lots of seaweed but there was a big truck on the beach every morning cleaning it. Over all our stay as a family of 4 was great.

Boulevard Kukulkan, Km. 11.5 Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Located in Zona Hotelera, Panama Jack Resorts Cancun All Inclusive is adjacent to Chac Mool Beach and within a 5-minute walk of Costa Occidental de Isla Mujeres National Park. This 458-room, 4-star property has 2 outdoor pools along with a full-service spa and a free water park.


Dining

Enjoy dining at Casa de Rosa, one of 6 onsite restaurants. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception.


Rooms

The 458 rooms have an array of amenities, including free minibar items, balconies, and refrigerators. Guests can expect free WiFi and 55-inch plasma TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Coffee makers, ceiling fans, and safes are other standard amenities.


Property features

Panama Jack Resorts Cancun All Inclusive features a full-service spa, 2 outdoor pools, and a free water park. If you drive, take advantage of free valet parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

Room options

Junior Suite, Beachfront (SWIM-UP)

1 King Bed | Sleeps 3

Junior Suite, Ocean View

1 Double Bed and 1 King Bed | Sleeps 4

Junior Suite

1 King Bed and 1 Double Bed | Sleeps 4

Junior Suite, Oceanfront

1 King Bed and 2 Double Beds | Sleeps 4

Guest reviews for Panama Jack Resorts Cancun All Inclusive

Everyone (45) Couples (33) Family (56)
5
Partner Couples

Very nice

By on Oct 15, 2021

Review comment responded on Oct 15, 2021

Dear Sekinat We really appreciate that you have chosen us as the resort to spend your well-deserved vacation. We are flattered to receive your comments and motivate us to continue offering the service that characterizes us. We hope to host you again in the future. Kind regards!

5
Family with small children

Absolutely loved Panama Jack. They are so friendly and really made our stay the best.

By on Oct 1, 2021

Review comment responded on Oct 4, 2021

Dear Ferrah. It is a pleasure to receive your kind comments and realize that we exceeded your expectations and were able to make your vacation an unforgettable moment. We hope to see you back here again very soon. Kind regards!

5
Family

Awesome resort will return.

By on Sep 28, 2021

Review comment responded on Oct 4, 2021

Dear Merindar. Thank you very much for visiting us and for taking the time to share your comments, we are happy to know that you enjoyed your vacation and that you will definitely come back, we will always be happy to welcome you.

4
Family Family with small children

Staff were so nice!

By on Sep 26, 2021

Review comment responded on Oct 4, 2021

Dear Mustafa. Thank you very much for your visit and for sharing your kind words with us. We are glad to read you enjoyed the service provided by our staff. We hope to see you once again in the near future. Kind regards!

5
Partner Couples

The property was amazing. I loved the staff for sure especially Martin.

By on Sep 25, 2021

Review comment responded on Sep 25, 2021

Dear Briyanni. Thank you very much for your visit and for sharing your kind comments with us. We are glad you enjoyed the service provided by the staff, in particular by Marrtin. We hope to host you once again in the near future. Kind regards!

3
Family

La preso a de recepción Sofía creo es su nombre un poco ruda no se si por que eran las 6 am

By on Sep 21, 2021

Review comment responded on Sep 22, 2021

Querido Jorge. Gracias por habernos visitado y por tomarte el tiempo de regalarnos tus comentarios, pues nos ayudan a seguir mejorando la calidad de nuestro servicio. Esperamos que vuelvas en un futuro y ser capaces de superar tus expectativas. ¡Hasta pronto!

3
Friends

I liked everything except the room and bed. The bed was hard as a rock and they didn’t state that we would have to walk up stairs with no elevator…

By on Sep 17, 2021

Review comment responded on Sep 17, 2021

Dear Mcmillan. Thank you very much for staying with us and for sharing your opinion about the bed and room. We are sorry that you found the bed uncomfortable and that you had to climb stairs, surely you did not notice the elevator we have on the property. We hope to see you back here in the futrure. Regards!

5
Partner Couples

Beautiful property and friendly staff. We will definitely go back in the future.

By on Sep 17, 2021

Review comment responded on Sep 17, 2021

Dear Toni. We would love to thank you for visiting us and for taking a few minutes to write us your comments. It was a truly pleasure to host you at Panama Jack Resorts Cancun and of course we hope to see you again in the near future. Regards!

5
Everyone

I really enjoyed my stay at Panama Jack, the staff was nice, courteous, and helpful. The hotel food is amazing! I enjoyed the delicious food variety in all the restaurants. The hotel is clean and has all the amenities needed. Their entertainment shows are amazing! I had a great time at Panama Jack and I am looking forward in coming back with my family next year!

By on Sep 12, 2021

Review comment responded on Sep 17, 2021

Dear Bertha. We appreciate very much that you have given us the opportunity to host you, we are really happy to read that you enjoyed your stay with us and that your family had an excellent vacation. We would love to welcome you again next year, we will be happy to see you again. Best regards!

5
Partner Couples

*

By on Sep 3, 2021

Review comment responded on Sep 4, 2021

Dear Justin, Thank you for being our guest, and for sharing your feedback. We are delighted to read that all of your expectations were exceeded, and you completely enjoyed your stay. Looking forward to your future visits. Best regards,

Panama Jack Resorts Cancun All Inclusive

Boulevard Kukulkan, Km. 11.5, Cancun, QROO 77500
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