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Recent guest reviews

IT was a terrible experience The hotel is infected with bedbugs we was suffering for 4 days in the same room with bedbugs because when I was in the reception to ask for other room the lady das not won’t to believe me in till I showed her my legs she still looked very sarcastic she didn’t apologize she told me we don’t have room available 4days after they give us an order room In Th hotel is no advertising it’s not like it’s shows in them website the bar is very poor an offers It’s was a terrible experience

I love the staff’s attention from Checking in to Breakfast. Everyone was super friendly and very helpful with questions. I personally loved the attention during breakfast, Rosalia, Jose & the Entire crew were excellent. I will definitely be back.

Other than the bathtub drain not holding (big tub and was looking forward to a bath) the place was clean and the bed actually comfortable (a tough sell for me). Walked around the area during the day and felt perfectly safe. Was alone and I am female so this was important to me. Will definitely stay again.

All staff very attentive , helpful and always with out exception would greet me with a smile, exceptionally clean hotel, cleaning inside and out side is completed to a high standard, Several security staff around the hotel 24/7

Friendly people and nice hotel with all the amenities

Will never stay there again not what i expected my last day the elevator wasn’t working because it rained and the first floor was flooded i call for assistance with my luggage and nobody never answer or came to help

Stayed 5 days and 4 nights...We had a great stay. Loved the breakfast (full spread and lots of variety with menu changes daily). It was a bonus that the breakfast was free! Mimosas available with pastries everyday for free. Dance Club connected to the hotel and another hotel on the other side. The pool area was simply gorgeous and the hot tubs were great. The staff overall was fantastic (Gibran the bell boy, Raul in the parking area and Raul at the desk, Carlos at the desk, and Meliza at the desk). Stefany seemed to be exceedingly annoyed ALL the time and EVERYTIME we saw her and EVERYTIME I needed ANYTHING. It was disappointing that her attitude was so sour because EVERYONE else was so kind and extremely helpful. I would absolutely stay here again. Rooms clean. Chic. Looking forward to another Oh! experience.

Room was excellent, some staff very nice, specially Gibran, he was very attentive and polite. The only disappointment was that on my last day, the airline cancelled my flight. Explained to a young man at the front desk and stated. Sorry you now have to pay full price for one more night. No discount and no de sire to help. So the price went from $75.00 dolars to $146.00 This is the reason I may not return to Urban Oasis.

I was immediately proposed an upgrade somewhere else in Cancun. They did overbooking. I didn't complain because I saved on meals: I had an all inclusive package. Food is good in this chain of hotels. Also, I can only speak for my impression of Urban Oasis' location. Downtown has a problem of massive traffic on main avenues, with small trees only (in summer's heat). But the large bus station is closeby: I went to Playa del Carmen for US $5 on a mexican bus...

Great pool, jacuzzi, bars, restaurant. Staff was super friendly. Almost no kids, so perfect for couples or groups of friends. Comfortable and clean rooms. We still got an upgrade to enjoy the Beach Club. Awesome stay!

Meliza and Raoul who are welcoming the guests are terrific... We stayed twice... first time for a couple of days, second time for one night before our return flight. Both time it has been perfect. The only thing I didn't like was the music in the bar next to the pool. This should be improved...it could be Jazz, classical, or even songs or mexican stuff, but, anyway, something else that this horrible modern techno stuff that cannot even be called music, but Noise...

The people working at this hotel don't know how to say no to your requests. They strive to provide their guests with the best stay they can have. I would definitely recommend this hotel to my friends and family.

Todo me encanto. Super amable el servicio al cliente...

Av. Tulum, esq. Brisa s/n, Col. Centro. Cancun QROO

Hotel highlights

  • Free in-room WiFi
  • Free parking
  • Onsite dining
  • Spa

Located in Downtown Cancun within a 5-minute walk of Ceviche Square, Oh! Cancun The Urban Oasis is within a 15-minute stroll of Mercado Ki Huic. This 62-room, 3.5-star hotel has 3 restaurants, a full-service spa, and an outdoor pool.


Dining

Enjoy dining at Le Buffet, one of 3 onsite restaurants. Get a pick-me-up at the coffee shop/café.


Rooms

All of Oh! Cancun The Urban Oasis's 62 air-conditioned rooms provide iPod docks, minibars, and espresso makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include safes and phones.


Property features

Guests of Oh! Cancun The Urban Oasis enjoy a full-service spa, an outdoor pool, and a gym. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with concierge services and dry cleaning/laundry. Other amenities at this spa hotel include conference space, express check-in, and a terrace.

Room options

Standard Non Refundable

2 Double Beds | 1 King Bed | Sleeps 3

Suite

1 King Bed | Sleeps 2

Standard Room

2 Double Beds | 1 King Bed | Sleeps 3

Guest reviews for Oh! Cancun The Urban Oasis

Everyone (16) Couples (4) Family (2)
4
Everyone

By on Jun 15, 2021

Review comment responded on Jun 25, 2021

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

5
Everyone

By on Jan 21, 2020

Review comment responded on Jan 21, 2020

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

4
Everyone

By on Jan 6, 2020

Review comment responded on Jan 6, 2020

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

1
Everyone

By on Jan 3, 2020

Review comment responded on Jan 3, 2020

Dear Guest, Thank you for your feedback. We are sorry for any inconvenience you had during your stay.

1
Family

IT was a terrible experience The hotel is infected with bedbugs we was suffering for 4 days in the same room with bedbugs because when I was in the reception to ask for other room the lady das not won’t to believe me in till I showed her my legs she still looked very sarcastic she didn’t apologize she told me we don’t have room available 4days after they give us an order room In Th hotel is no advertising it’s not like it’s shows in them website the bar is very poor an offers It’s was a terrible experience

By on Dec 6, 2019

Review comment responded on Dec 16, 2019

Dear Guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. We are truly sorry for the inconveniences presented during your stay, we have made a detailed report of your comments and sent it to the corresponding areas to improve the aspects you mentioned since our main goal is to satisfy our guests in every way. It's important to mention that we take every comment into account to improve in every way. We hope to have the opportunity of welcome you back to enhance your perception of our hotel. Kind regards,

5
Everyone

I love the staff’s attention from Checking in to Breakfast. Everyone was super friendly and very helpful with questions. I personally loved the attention during breakfast, Rosalia, Jose & the Entire crew were excellent. I will definitely be back.

By on Oct 17, 2019

Review comment responded on Nov 1, 2019

Dear Guest, Thank you very much for your opinion about our hotel and our services, we are glad that you enjoyed your stay. We are delighted you have received excellent service from our staff we will congratulate them for making your stay a pleasant one. We look forward to welcome you back. Kind regards

5
Family

Other than the bathtub drain not holding (big tub and was looking forward to a bath) the place was clean and the bed actually comfortable (a tough sell for me). Walked around the area during the day and felt perfectly safe. Was alone and I am female so this was important to me. Will definitely stay again.

By on Sep 16, 2019

Review comment responded on Nov 11, 2019

Dear Guest, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest. We are glad that you enjoyed your stay and that you took advantage of our location. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back. Best regards,

5
Everyone

By on Apr 12, 2019

Review comment responded on Apr 12, 2019

Dear Guest, Thank you for your feedback. We hope you enjoyed your stay, we look forward to welcome you back.

4
Everyone

All staff very attentive , helpful and always with out exception would greet me with a smile, exceptionally clean hotel, cleaning inside and out side is completed to a high standard, Several security staff around the hotel 24/7

By on Feb 8, 2019

2
Everyone

By on Dec 4, 2018

Review comment responded on Dec 7, 2018

Dear Guest, Thank you for your feedback. We are sorry for any inconvenience you had during your stay.

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