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Recent guest reviews

This place was very clean the staff was great and very friendly, I stayed 4 nights wish it could of been more I loved it here I will be back great food good drinks

Everything was grate we love the place other then the food they really need to step up the food selection and add more breakfast meats it always seem like lunch for breakfast otherwise everything was awesome service was more then we could expect

Love it,the staff the guest,I will go again

I requested a room change ,because the original one was to close to a generator was very noise . They accommodate me in a good room. They were very helpful. Staff was very friendly.

All the drink and the food was amazing

hotel seemed on the older side. clean and nice but felt "old"

The property was well kept and staff was friendly and helpful.

There was no entertaining, in the facility. Females are not as friendly as the men. Beach was horrible. Food was bland and not a big Varity. Very disappointed I would not return to this resort, the other Occidental in Cancun was way better.

Staff was absolutely friendly and kind, they were always checking on you, and gave me the best of them. What i didn't like much was that there was a group who give you a lot of information and make you go to others hotels to waste your time (no front desk)

It has a nice lay out, I would like to see more flowers.

Staff is very friendly. Building is very deteriorated. Food was extremely disappointing, front desk staff is NOT friendly. Front desk WILL not accommodate any request, such as a pool view or beach front view, etc.

They don't have activities for the children. No kids club or kids room, nothing for the children.

Property good.need more Restauraunts

Our family of 5 visited in June. 2 adults and 3 teenagers. We LOVED the resort! We have visited Cancun before but not with minors. 1: The resort was just the right size and not small at all. Another resort we stayed before was way too big. This felt perfect. 2: The staff are the best part of this resort. Waiters and bartenders remember you. Everyone was very fun while also being professional. 3: I absolutely disagree with the entertainment reviews. We really enjoyed the beach and pool entertainment and thought the recreation staff were so funny and awesome. Even our shy 12 year old daughter got in on the pool volleyball and did the fun challenges they had for awards. 4: The only complaint we had about the food was the first night the seafood restaurant took over an hour but of course. Covid. We felt the staff really had our safety in interest in regards to Covid. No we did not always get the reservation we wanted but the buffet was decent and there is an amazing little oyster bar right next door. 5. No the location is not perfect HOWEVER on our excursion to Tulum we heard from a lot of others of how the water was having the same issues 40 minutes south in the Rivera Maya. Lots of raking and muckiness. My husband and I are planning a trip just the 2 of us for february and he insists we stay here again! It's in amazing walking distance to buses, markets, anything. Also, it's right at the harbor where the pirate ships leave and they looked super fun for late night.

I enjoyed how the majority of the staff was friendly. I did not like how there wasn’t any nightlight at the resort. It felt very boring at night.

PLEASE DO NOT STAY AT THIS PLACE - I don’t even think I will have enough space to tell you how many things have made this vacation the absolute worst vacation of my life. Would leave 0 stars if that was an option. 1- They will make you WAIT ONE HOUR every day to be able to schedule where you want to have dinner, which is different than every single hotel I’ve ever stayed in my whole life. They should be able to schedule it for the whole time you are staying in here instead of making you wait 1h every single day in a huge line. 2- They will just say they have something to deliver to your room when you NEVER asked for anything - 11:30pm towel, 2pm water - waking up my baby TWICE during these two interuptions - besides that, they will just knock twice and OPEN THE DOOR. 3- The room is AS NOISY as it can be. Constructions right besides the hotel, people yelling all the time, staff walking by with huge and noisy carts, parties that goes after 11pm and EVERY SINGLE ROOM have absolute no noise cancelation. 4 - Smelly rooms - with BAD SEWER smell. 5 - They exchanged our room since the first one had so many issues, but even the second one had a BROKEN handle and/or lock. 6 - Kids room NOT FUNCTIONAL but there is 0 advertisements on their website mentioning that - only reason we booked this place 7 - If you try contacting them, good luck - you will have to contact the main MyBarcelo and they usually know nothing about the locations and what’s going on, meaning you will be able to acco

I like the staff, were good persons.

Excellent service ,good vacation!

I did not like nothing, customer services is terrible, food is horrible, I was transfer to another hotel the same night of arrival.

It was okay. The only thing I didn't like was that the bars close at 11:00 and they got to better the food and the buffet

Blvd. Kukulcan Km 4.5 Cancun QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Located in Zona Hotelera, Occidental Costa Cancún All Inclusive is 1.7 mi (2.8 km) from Puerto Cancun Marina Town Center and within a 10-minute drive of other popular attractions like Plaza Las Americas. This 358-room, 3.5-star property welcomes guests with conveniences like a full-service spa, an outdoor pool, and free self parking.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 11:00 AM. Relish the seafood at La Claraboya, one of 4 onsite restaurants.


Rooms

All 358 rooms feature free minibar items, coffee makers, and ceiling fans. Guests can expect to find 32-inch plasma TVs. Bathrooms offer hair dryers and free toiletries. Other amenities include safes, phones, and ironing boards.


Property features

Occidental Costa Cancún All Inclusive features a full-service spa, an outdoor pool, and a gym. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include free WiFi in public areas, a meeting room, and a business center.

Room options

Junior Suite, Hot Tub, Ocean View

1 King Bed | Sleeps 3

Double Room, Sea View

1 King Bed | Sleeps 4

2x2 interconnecting rooms

1 King Bed | Sleeps 7

Double Room

1 King Bed | Sleeps 4

Guest reviews for Occidental Costa Cancún All Inclusive

Everyone (44) Couples (26) Family (35)
5
Partner Couples

This place was very clean the staff was great and very friendly, I stayed 4 nights wish it could of been more I loved it here I will be back great food good drinks

By on Oct 19, 2021

Review comment responded on Oct 19, 2021

Dear Dennishia, Thank you for sharing your feedback on your recent holiday experience with us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests. We are pleased to know your complete satisfaction with our accommodations, facilities, and services. We are also happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to the entire team.  We look forward to serving you again in the near future. Sincerely,

3
Partner Couples

Everything was grate we love the place other then the food they really need to step up the food selection and add more breakfast meats it always seem like lunch for breakfast otherwise everything was awesome service was more then we could expect

By on Oct 15, 2021

Review comment responded on Oct 18, 2021

Dear Jimmy, Thank you for taking the time on sharing your opinion, as it helps us identify areas for improvement and take immediate action to improve our guests' experience in the future. We are glad to read that you enjoyed our facilities and accommodations. We have noted your dissatisfaction with the culinary experiences, and we are sorry to read that we fell short of your culinary expectations for this occasion. Nevertheless, we would like to take the opportunity to point out that our chefs follow a menu rotation, to satisfy all dietary requirements and to please the most demanding palates. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We look forward to the opportunity to serve you in the not-distant future. Sincerely,

5
Family

Love it,the staff the guest,I will go again

By on Oct 15, 2021

Review comment responded on Oct 16, 2021

Dear Luis, Thank you for sharing this great review of your recent stay at Occidental Costa Cancún. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We look forward to your next visit. Sincerely,

4
Family

I requested a room change ,because the original one was to close to a generator was very noise . They accommodate me in a good room. They were very helpful. Staff was very friendly.

By on Oct 7, 2021

Review comment responded on Oct 11, 2021

Dear Vilma, We would like to thank you for your preference in selecting our hotel for your holidays in Cancún, as well as for taking the time to share your opinion about your recent experience with us. We have taken note about your first room locations, fortunately, we being immediately informed giving us the opportunity to offer you another accommodation for your comfort, we are glad to read that you had enjoyed the new room and the kindness of our staff made your stay pleasant. We hope to have the opportunity to welcome you again in the near future. Sincerely,

5
Partner Couples

All the drink and the food was amazing

By on Oct 4, 2021

Review comment responded on Oct 4, 2021

Dear Jose, Thank you for reviewing your recent stay in our hotel. It is wonderful to hear we were able to make your stay special and pleasant. We also greatly appreciate your comments on the quality and variety of our drinks and buffets because the entire team strives to ensure your wellness during your stay with us. We hope to welcome you again in the near future. Sincerely,

3
Family

hotel seemed on the older side. clean and nice but felt "old"

By on Sep 27, 2021

Review comment responded on Sep 28, 2021

Dear Cristian. We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We strongly believe that there is always a way for improvement and your comments will assist us in our continuous efforts aimed at meeting our guests' expectations, we have taken note of your suggestions and we hope to welcome you again in a near future. Sincerely,

4
Family

The property was well kept and staff was friendly and helpful.

By on Sep 24, 2021

Review comment responded on Sep 25, 2021

Dear Rebecca, Thank you very much for sharing this great review of your recent stay with us and for choosing us to spend your vacations. We are thrilled that you have enjoyed your had a pleasant stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We look forward to welcoming you again in the future. Sincerely,

2
Partner Couples

There was no entertaining, in the facility. Females are not as friendly as the men. Beach was horrible. Food was bland and not a big Varity. Very disappointed I would not return to this resort, the other Occidental in Cancun was way better.

By on Sep 20, 2021

Review comment responded on Sep 20, 2021

Dear Adriana, Thank you for sharing a review of our hotel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to share your personal opinion with us. We regret reading your disappointment with our entertainment offer. We will continue doing our best to bring activities which are of good taste and variety so as to guarantee quality entertainment for all our guests in the future. In reference to staff services your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impression to our dedicated staff members. We are sorry to read that our location did not meet your expectations, although it offers the opportunity to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination .We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. We hope to have the opportunity to welcome you again in the future. Sincerely,

5
Family

Staff was absolutely friendly and kind, they were always checking on you, and gave me the best of them. What i didn't like much was that there was a group who give you a lot of information and make you go to others hotels to waste your time (no front desk)

By on Sep 16, 2021

Review comment responded on Sep 20, 2021

Dear Katherine, Thank you very much for sharing this great review of your recent stay at our hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm and making memorable experience to our guests.  We have taken note of the service in the lobby area and we will share your opinion with the involved department. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely,

5
Partner Couples

It has a nice lay out, I would like to see more flowers.

By on Sep 15, 2021

Review comment responded on Sep 15, 2021

Dear Eduardo, Thank you for sharing your comment about your recent holiday experience with us, our main goal is to ensure we keep on delivering unforgettable experiences to our guests, your comments are crucial in this process therefore we highly value your time and opinion. We are thrilled that our facilities and services meet your expectations. We look forward to welcoming you back again in the near future. Sincerely,

Occidental Costa Cancún All Inclusive

Blvd. Kukulcan Km 4.5, Cancun, QROO 77500
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