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Recent guest reviews

It wasn’t a gigantic resort so you felt like you had personal attention. I wish they had more things to do without leaving the resort, but I do understand it wasn’t full capacity so probably not worth it. Great time though - highly recommend.

Beautiful resort beach and pool and excellent food not much activities though

The staff was very friendly and helpful. The resort was very nice and clean. There are 4 different restaurants on site and various bars. The only issue for some people would be the seaweed on the beach. The staff works every morning to remove the build up of seaweed.

Margaritaville is a very nice resort. It is a very laid back and quiet resort. Nice beach(when no seaweed) with soft white sand. Restaurants were good with very good service. Good live entertainment, room service was very good. Sometimes the resort had hot water issues. I would defiantly stay at Margaritaville again.

Super clean, kept up place.... relaxing, island vibe. Tip every person you encounter for better service... even if it's a dollar at a time for minor encounters. Limited beverage options unless you like Mexican coke products and alcohol. We were limited to 5 bottles of water a day by room service... this is not sufficient for 3 ppl.. especially when it's so hot and humid and you're trying to make your own coffee with it as well. All- inclusive points to use for minibar are very minimal... we used all of ours on day one... they were suggested to supposed to be enough for our one- week stay. We ended up spending $200 of our own money just at the snack bar

Margaritaville Island Reserve by Karisma is not too big. It is actually the perfect size resort especially if you are traveling alone. This was my first solo trip and everything was perfect. The staff is welcoming and remembers your name! When staff sees you they are all friendly. Staff members are constantly cleaning and disinfecting during the pandemic. The cabanas (only 2) on the beach are for members only of Karisma. The drinks are more on the sweeter side. There is a points system where you need to go to get drinks for your room(soda..) in your room the only thing in the fridge is water. My room looked just like the option I picked. It’s all renovated and updated. The WiFi worked great throughout the resort and on the beach. The app they use is so great to order room service or see what’s happening on the property. I had a spa evening and did the Oh Mexico option. It is worth every penny and Lismary and Reina were amazing! I highly recommend the spa. Overall I am happy with my visit and look forward to visiting other Karisma properties.

Km 27.5 Mza. 37 SM. 12 Puerto Morelos QROO

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma places you next to Petempich Bay and within a 10-minute walk of Puerto Morelos Beach. This 148-room, 5-star property has 4 outdoor pools along with indoor private spa tubs and a full-service spa.


Dining

Start your day off right with a free cooked-to-order breakfast, served each morning from 6:30 AM to 10:00 AM. There are ample dining options with 4 onsite restaurants, including The Beach House, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All of New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma's 148 rooms are individually decorated and have an array of amenities, including indoor private spa tubs, free minibar items, and furnished balconies or patios. Guests can expect to find free WiFi and 42-inch Smart TVs with cable channels and first-run movies. Beds sport Frette Italian sheets and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include iPod docks, sofa beds, and coffee makers.


Property features

Guests of New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma have access to a full-service spa, 4 outdoor pools, and karaoke. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 116 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include a health club, 3 spa tubs, and a sauna.

Room options

Suite (Swim Up)

1 Double Sofa Bed and 1 King Bed | Sleeps 4

Room (Paradise)

1 King Bed | Sleeps 2

Royal Suite (Swim Up)

1 King Bed | Sleeps 4

Presidential Suite

1 Double Sofa Bed and 1 King Bed | Sleeps 4

Guest reviews for New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma

Everyone (2) Couples (1) Family (1)
4
Friends

It wasn’t a gigantic resort so you felt like you had personal attention. I wish they had more things to do without leaving the resort, but I do understand it wasn’t full capacity so probably not worth it. Great time though - highly recommend.

By on Sep 7, 2021

Review comment responded on Sep 10, 2021

Dear Melissa Ann. Thank you for such a good review. We hope that Margaritaville Island Reserve Riviera Cancun will be your preferred resort for your next visit to the Riviera Maya and Mexico.

5
Friends

Beautiful resort beach and pool and excellent food not much activities though

By on Sep 5, 2021

Review comment responded on Sep 10, 2021

Dear KATHLEEN. Thank you for such a good review. We hope that Margaritaville Island Reserve Riviera Cancun will be your preferred resort for your next visit to the Riviera Maya and Mexico.

5
Partner Couples

The staff was very friendly and helpful. The resort was very nice and clean. There are 4 different restaurants on site and various bars. The only issue for some people would be the seaweed on the beach. The staff works every morning to remove the build up of seaweed.

By on Aug 2, 2021

Review comment responded on Aug 4, 2021

Thank you for such a great review. We hope that Margaritaville Island Reserve Riviera Cancun will be your preferred resort for your next visit to the Riviera Maya and Mexico.

5
Friends

Margaritaville is a very nice resort. It is a very laid back and quiet resort. Nice beach(when no seaweed) with soft white sand. Restaurants were good with very good service. Good live entertainment, room service was very good. Sometimes the resort had hot water issues. I would defiantly stay at Margaritaville again.

By on Jun 28, 2021

Review comment responded on Jun 29, 2021

Thank you for such a great review. We hope that Margaritaville Island Reserve Riviera Cancun will be your preferred resort for your next visit to the Riviera Maya and Mexico.

5
Everyone

By on May 8, 2021

Review comment responded on May 20, 2021

Thank you for such a great review. We hope that Margaritaville Island Reserve Riviera Cancun will be your preferred resort for your next visit to the Riviera Maya and Mexico.

4
Family

Super clean, kept up place.... relaxing, island vibe. Tip every person you encounter for better service... even if it's a dollar at a time for minor encounters. Limited beverage options unless you like Mexican coke products and alcohol. We were limited to 5 bottles of water a day by room service... this is not sufficient for 3 ppl.. especially when it's so hot and humid and you're trying to make your own coffee with it as well. All- inclusive points to use for minibar are very minimal... we used all of ours on day one... they were suggested to supposed to be enough for our one- week stay. We ended up spending $200 of our own money just at the snack bar

By on Apr 13, 2021

Review comment responded on Apr 15, 2021

Thank you very much for taking the time to share your experience with us. While we are very happy to know you did find many aspects of your stay to be enjoyable, we are disappointed to learn of the challenges you encountered with services extended by members of our teams. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned.

5
Everyone

Margaritaville Island Reserve by Karisma is not too big. It is actually the perfect size resort especially if you are traveling alone. This was my first solo trip and everything was perfect. The staff is welcoming and remembers your name! When staff sees you they are all friendly. Staff members are constantly cleaning and disinfecting during the pandemic. The cabanas (only 2) on the beach are for members only of Karisma. The drinks are more on the sweeter side. There is a points system where you need to go to get drinks for your room(soda..) in your room the only thing in the fridge is water. My room looked just like the option I picked. It’s all renovated and updated. The WiFi worked great throughout the resort and on the beach. The app they use is so great to order room service or see what’s happening on the property. I had a spa evening and did the Oh Mexico option. It is worth every penny and Lismary and Reina were amazing! I highly recommend the spa. Overall I am happy with my visit and look forward to visiting other Karisma properties.

By on Apr 2, 2021

Review comment responded on Apr 2, 2021

Thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. We hope that Margaritaville Island Reserve Riviera Cancun will be your preferred resort for your next visit to the Riviera Maya and Mexico.

New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma

Km 27.5 Mza. 37 SM. 12, Puerto Morelos, QROO 77580
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