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Recent guest reviews

The check in process for the club section is terrible!! The only have 2 receptions working when it’s crowded!! They don’t let people check in early since check in is at 3. Don’t have a problem with that, the issue is they turn away so many people to come check in after 3 when there’s already people waiting to check in. Who gets first priority? People that tried to check in or people that just got there to check in?? There is no control or system in place. Just people cutting each other on line and no one wants to be rude.

Very nice property. Beautiful views.

I must say I was a tad bit apprehensive about our trip after reading several bad reviews from other guests on different platforms, but I’m glad I kept my reservation at this resort. Everything from the time we arrived, until the day we left was absolutely amazing! Our room was EVERYTHING! Food and drinks were delish. The resort staff was super friendly and the resort’s cleanliness was impeccable. We felt safe with how they implemented their COVID guidelines as well. Will definitely be returning!

I absolutely loved staying at the Majestic. I went to celebrate my birthday, and as soon as that information was given I was upgraded to a room on the adults only side with a partial ocean view. Much better than I expected. The staff from my first day to last was exceptional - too many to name. Tropical storm Grace hit on one of the days, and instead of everything being shut down and making us stay in our rooms, they had activities, the spa, and the inside bars open for us. I was there for 5 days and man, I wish it could’ve been a whole week. Do yourself a solid, and book a stay there.

The resort and staff where amazing. The only complaint I have if any would be that I would have loved more pool area.

The grounds and the buildings are beautiful! A much smaller resort than we are used to but everything is convenient and close. There is a lot of seaweed on the beach but they really try to keep it up. We had an issue with the AC not working in some of the restaurants so it was warm. The staff is very friendly and the mask wearing was excellent

The resort was great! There is plenty of things to do at the resort and they offer plenty of third party companies to offer excursion experiences right there at the resort in case you want to do things outside of the resort. Very convenient! The staff was amazing all around! The ocean views were amazing as well!

This hotel is one of the best you will find. The food was delicious each night and you cannot beat their staff. The staff makes you feel like you are the only one at the resort. The resort is clean and well maintained. The swim out room was great and had an excellent view of the pool. Keep up the great work Majestic Resorts!

Very good hotel. Beach front. Great food, good service. All the staff is amazing. Pools are nice although small and limited. Rooms are very ample. Nice space. Beach is good.

The property is gorgeous and not too big. Everything is walkable and very clean! This was our second time at resort. The staff is the best! Everyone goes out of their way to make sure you are having the best trip! My wife and I really enjoyed all of our meals and the drinks are made well. We have always been nervous to repeat the same resort, but we are definitely coming back!

I am well travelled and rare go back to the same hotel/resort twice however the service at Majestic Elegance was phenomenal. Everything was taken care of. The resort was amazing not just regular all inclusive menus and you really don’t have to leave the resort for excursions if you are looking for things to do. 10/10 would recommend

La amabilidad de la gente, todo estuvo espectacular lo recomiendo

Todo Me encanto la gente súper amable el del mariachi super Chevere, ! muy pronto volveré

The property was immaculate. More developments are needed by the beach.

Carretera Libre 85 - Punta Sam Costa Mujeres QROO

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a mile (2 km) of Mujeres Beach, Majestic Elegance Costa Mujeres – All Inclusive is within 3 miles (5 km) of Playa Mujeres Golf Club. This 570-room, 4-star property has 12 outdoor pools along with a full-service spa and 7 restaurants.


Dining

Free full breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM. There are ample dining options with 7 onsite restaurants, including Flavors, which has garden views. Savor a meal from the comfort of your room with room service.


Rooms

Majestic Elegance Costa Mujeres – All Inclusive's 570 rooms are air-conditioned and provide free minibar items, balconies, and coffee makers. Guests can expect free WiFi and Smart TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include safes, phones, and ironing boards. Change of towels is available on request.


Property features

Guests of Majestic Elegance Costa Mujeres – All Inclusive have access to a full-service spa, 12 outdoor pools, and a children's pool. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with concierge services and dry cleaning/laundry. Other amenities at this all-inclusive property include a health club, 2 spa tubs, and free WiFi in public areas.

Room options

Elegance Club Plunge Pool Suite Ocean Front (Adults Only)

1 King Bed | Sleeps 2

Sky View Suite Rooftop With Outdoor Jacuzzi

1 King Bed | Sleeps 2

Elegance Club Jr Suite Ocean Front Outdoor Jacuzzi

1 King Bed | Sleeps 2

Elegance Club Jr Suite - Outdoor Jacuzzi

1 King Bed | Sleeps 2

Guest reviews for Majestic Elegance Costa Mujeres – All Inclusive

Everyone (41) Couples (25) Family (22)
4
Partner Couples

The check in process for the club section is terrible!! The only have 2 receptions working when it’s crowded!! They don’t let people check in early since check in is at 3. Don’t have a problem with that, the issue is they turn away so many people to come check in after 3 when there’s already people waiting to check in. Who gets first priority? People that tried to check in or people that just got there to check in?? There is no control or system in place. Just people cutting each other on line and no one wants to be rude.

By on Sep 7, 2021

Review comment responded on Sep 7, 2021

Dear Johnny, First of all, I would like to send you, on behalf of all the team, my sincerest appreciation for choosing to stay with us, and more importantly, for your comments regarding your stay. We are so sorry about your unfortunate impression and experience, but thank you for letting us know your comments. We really appreciate it and it help us grow and improve since it is one of our main goals. We hope to have the pleasure of serving you again and change your perspective. Kind Regards!

5
Family

Very nice property. Beautiful views.

By on Aug 24, 2021

Review comment responded on Aug 24, 2021

Dear Carlos, Receive our thanks for taking the time to write and share your experience at Majestic Elegance Costa Mujeres. We are very happy that you enjoyed your stay to the fullest. Thank you very much for letting us be part of your vacation, we hope to have you back very soon. Greetings!

5
Partner Couples

I must say I was a tad bit apprehensive about our trip after reading several bad reviews from other guests on different platforms, but I’m glad I kept my reservation at this resort. Everything from the time we arrived, until the day we left was absolutely amazing! Our room was EVERYTHING! Food and drinks were delish. The resort staff was super friendly and the resort’s cleanliness was impeccable. We felt safe with how they implemented their COVID guidelines as well. Will definitely be returning!

By on Aug 22, 2021

Review comment responded on Aug 23, 2021

Dear Guest, We are more than happy to read that the service received during your visit, as well as our facilities were excellent. Our mission is to provide you with enchanting moments under the measures required in current situations, so your review is very important to confirm that we are achieving our mission. On behalf of the entire Majestic Elegance Costa Mujeres family, we thank you for visiting our hotel and we look forward to welcoming you on your next visit to Costa Mujeres. Warm Regards!

5
Everyone

I absolutely loved staying at the Majestic. I went to celebrate my birthday, and as soon as that information was given I was upgraded to a room on the adults only side with a partial ocean view. Much better than I expected. The staff from my first day to last was exceptional - too many to name. Tropical storm Grace hit on one of the days, and instead of everything being shut down and making us stay in our rooms, they had activities, the spa, and the inside bars open for us. I was there for 5 days and man, I wish it could’ve been a whole week. Do yourself a solid, and book a stay there.

By on Aug 21, 2021

Review comment responded on Aug 21, 2021

Dear Guest, We thank you for choosing our Majestic Elegance Costa Mujeres as your dream vacation destination. It fills us with emotion to know that we have been able to provide you with an unforgettable stay thanks to the unbeatable days that we offer you. We know that our staff does everything possible to meet the expectations of our guests and with their words we can confirm it. We look forward to welcoming you to our property very soon.

5
Family

The resort and staff where amazing. The only complaint I have if any would be that I would have loved more pool area.

By on Aug 11, 2021

Review comment responded on Aug 11, 2021

Dear Guest, Feedbacks as positive as yours about our Majestic Elegance Costa Mujeres, confirm that we are working in the right direction so that all our guests enjoy a perfect stay in the best Majestic style and return home fully satisfied. Once again, thank you for your time and the trust placed in our chain and see you very soon. Warm Regards!

4
Friends

The grounds and the buildings are beautiful! A much smaller resort than we are used to but everything is convenient and close. There is a lot of seaweed on the beach but they really try to keep it up. We had an issue with the AC not working in some of the restaurants so it was warm. The staff is very friendly and the mask wearing was excellent

By on Jul 31, 2021

Review comment responded on Aug 3, 2021

Dear Guest, We are very happy to know that your overall stay with us has been very positive and we will continue to work hard to make each stay of our visitors a moment to remember. Thank you for so kindly sharing the points that in your perspective could improve, this will be reviewed by the respective departments. We are sincerely looking forward to the pleasure of welcoming you again to our Majestic Elegance and assure you that you will enjoy even superior services and facilities on your next visit. Warm regards!

5
Family Family with small children

The resort was great! There is plenty of things to do at the resort and they offer plenty of third party companies to offer excursion experiences right there at the resort in case you want to do things outside of the resort. Very convenient! The staff was amazing all around! The ocean views were amazing as well!

By on Jul 29, 2021

Review comment responded on Jul 29, 2021

Dear Guest, We thank you for choosing our Majestic Elegance Costa Mujeres as your dream vacation destination. It fills us with emotion to know that we have been able to provide you with an unforgettable stay thanks to the unbeatable days that we offer you. We know that our staff does everything possible to meet the expectations of our guests and with their words we can confirm it. We look forward to welcoming you to our property very soon. Warm regards!

5
Everyone

By on Jul 4, 2021

Review comment responded on Jul 14, 2021

Dear Guest, Thank you for giving us the highest rating. We sincerely wish to welcome you in the near future to enjoy your vacation. Greetings from Costa Mujeres!

5
Partner Couples

By on Jun 29, 2021

Review comment responded on Jun 30, 2021

Dear Guest, Thank you for giving us the highest rating. We sincerely wish to welcome you in the near future to enjoy your vacation. Greetings from Costa Mujeres!

5
Family

This hotel is one of the best you will find. The food was delicious each night and you cannot beat their staff. The staff makes you feel like you are the only one at the resort. The resort is clean and well maintained. The swim out room was great and had an excellent view of the pool. Keep up the great work Majestic Resorts!

By on Jun 23, 2021

Review comment responded on Jun 23, 2021

Dear Guest, We are more than happy to read that the service received during your visit, as well as our facilities were excellent. Our mission is to provide you with enchanting moments under the measures required in current situations, so your review is very important to confirm that we are achieving our mission. On behalf of the entire Majestic Elegance Costa Mujeres family, we thank you for visiting our hotel and we look forward to welcoming you on your next visit to Costa Mujeres. Best regards!

Majestic Elegance Costa Mujeres – All Inclusive

Carretera Libre 85 - Punta Sam, Costa Mujeres, QROO 77400
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