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Recent guest reviews

The staff and personal were outstanding. We always felt safe with hand sanitizers and mask wearing at all times. I must say the bell men always greeted you with a warm smile and opened the doors, politely asked if there was anything they may assist in.A for them. Rooms were kept clean and tidy. The only thing they can improve on are the cocktails. They hardly put any alcohol in, but I’d certainly stay here again.

What a great experience for our family. All the way from Javier at the reception area, to Brenda and Angel in the fantastic daily breakfast buffet to Michel in the pool area. I wish I could remember more of the staff names because they truly made our stay very pleasant. The staff was extremely helpful and friendly, the facilities were clean and organized, COVID-19 regulations were followed. The hotel even offered on-site testing which is required in order to return to some destinations. We rented a car, did our own tours and we felt safe the entire time. This is our second time with the resort, first at the Marriott Cancun and this time the JW Marriott and we can’t wait to go back. Thank you to all the staff for making our family feel, welcome and safe!

Great breakfast buffet

All during this pandemic, we’ve been dreaming of going back to the JW Marriott, and we finally made it there! Our visit did not disappoint and it was exactly as we remembered it! While there is some light updating going at the hotel, not only were we grateful that they are keeping it in good shape, it it didn’t bother one bit of our week long vacation. The staff was as friendly as ever, and so accommodating! We were traveling with my elderly parents, and they made sure to book them on a lower level suite, which made it so easy for them to meet us for breakfast each morning! The hotel wasn’t crowded at all, and our minds were instantly put at ease with the high levels of cleanliness all over the hotel. Thank you for such a glorious vacation, and yes, we will be back very soon!!

Extremely watchful of our needs. Pool service beverage and food by the waiters was outstanding. Waiters in restaurants were attentive always catering to our needs. Room was fabulous.

Love this hotel! Rooms are clean and modern. Breakfast buffet was fresh and plentiful of assortments for our food allergies. Gabriel was our server and was great! Pool area is clean with lots of space for families, lunch offering at pool are great! Saulo was out housekeeper for the time and his service was amazing to cleaning our room! Hidalgo, Gadiel & Manuela were fantastic For beach side service. Negatives: Guest rooms towels are really rough on skin. Arcade was not in service, would of been great for the 3 days of back to back rain. No personal music allowed at the pool. Oh, currently has a Cancun has a 11 pm curfew and apparently so do the bars in the hotel. Luckily, they let us bring our speaker and hang out in the lobby.

Nice view good location nice property

The property was nice and clean but the hotel was doing construction at the time of our stay, and our room happened to be next door to where they were renovating and it was very loud!!!

We usually try and stay at the JW wherever we go, however this stay was terrible. There was construction above, below, and to the right of us. The tarps would flap loudly in the wind at night and then you’d be woken to drilling on pipes and hammering to the room next to you. It was awful and we hardly slept and definitely couldn’t get a nap in. The manager was not interested in compensating us to what we deserved. We called multiple times a day to speak with a manager and finally had to walk to the front desk to talk with someone. I’m so dissapointed that the hotel didn’t mention construction when we first booked.

This was by far one of the best resorts I have ever stayed at! Very beautiful! The ocean view room is a MUST! My husband and I will be going back. We may even take the kids next time!

Beautiful grounds and pool area. Bathrooms and rooms were modern and sexy. The beach area had somewhat of a steep slope so not the easiest beach for our young toddler, but we had fun a way.

The property was fine, could have used some comfortable outdoor seating, not lounge chairs, but comfortable seating to have a cold drink and talk. Maybe a snack.

They treat you like family, always asking you if you need anything

Property is well taken care of and the customer service is superb. The italian place on the campus is delicious as well. Live music in the lobby is an absolute win as well.

Blvd. Kukulcan, Km 14.5, Lote 40-A Cancun QROO

Hotel highlights

  • Free in-room wired Internet
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Zona Hotelera, JW Marriott Cancun Resort & Spa is adjacent to Ballenas Beach and within a 10-minute stroll of Aquaworld. This 448-room, 5-star resort has 3 outdoor pools along with a full-service spa and 8 restaurants.


Dining

This resort is home to 8 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


Rooms

The 448 rooms have an array of amenities, including balconies, minibars, and coffee makers. Guests can expect free wired Internet and LED TVs with cable channels and pay movies. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Free newspapers, safes, and phones are also available. Change of towels is available on request.


Property features

Guests of JW Marriott Cancun Resort & Spa have access to a full-service spa, 3 outdoor pools, and an indoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 18.00 per person one-way. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this beach resort include a children's pool, a 24-hour fitness center, and a spa tub.

Room options

Club 91, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Grand Suite, 1 Bedroom, Non Smoking, Oceanfront

1 Double Bed | Sleeps 4

Premium Room, 1 King Bed, Balcony, Ocean View

1 King Bed | Sleeps 3

Luxury Suite, 1 King Bed, Non Smoking, Balcony

1 King Bed | Sleeps 4

Guest reviews for JW Marriott Cancun Resort & Spa

Everyone (38) Couples (9) Family (22)
5
Partner Couples

The staff and personal were outstanding. We always felt safe with hand sanitizers and mask wearing at all times. I must say the bell men always greeted you with a warm smile and opened the doors, politely asked if there was anything they may assist in.A for them. Rooms were kept clean and tidy. The only thing they can improve on are the cocktails. They hardly put any alcohol in, but I’d certainly stay here again.

By on Aug 17, 2021

5
Family Family with small children

What a great experience for our family. All the way from Javier at the reception area, to Brenda and Angel in the fantastic daily breakfast buffet to Michel in the pool area. I wish I could remember more of the staff names because they truly made our stay very pleasant. The staff was extremely helpful and friendly, the facilities were clean and organized, COVID-19 regulations were followed. The hotel even offered on-site testing which is required in order to return to some destinations. We rented a car, did our own tours and we felt safe the entire time. This is our second time with the resort, first at the Marriott Cancun and this time the JW Marriott and we can’t wait to go back. Thank you to all the staff for making our family feel, welcome and safe!

By on Aug 2, 2021

4
Family with small children

Great breakfast buffet

By on Jul 27, 2021

5
Family

All during this pandemic, we’ve been dreaming of going back to the JW Marriott, and we finally made it there! Our visit did not disappoint and it was exactly as we remembered it! While there is some light updating going at the hotel, not only were we grateful that they are keeping it in good shape, it it didn’t bother one bit of our week long vacation. The staff was as friendly as ever, and so accommodating! We were traveling with my elderly parents, and they made sure to book them on a lower level suite, which made it so easy for them to meet us for breakfast each morning! The hotel wasn’t crowded at all, and our minds were instantly put at ease with the high levels of cleanliness all over the hotel. Thank you for such a glorious vacation, and yes, we will be back very soon!!

By on Jul 19, 2021

5
Family

Extremely watchful of our needs. Pool service beverage and food by the waiters was outstanding. Waiters in restaurants were attentive always catering to our needs. Room was fabulous.

By on Jul 15, 2021

5
Everyone

By on Jun 22, 2021

4
Family

Love this hotel! Rooms are clean and modern. Breakfast buffet was fresh and plentiful of assortments for our food allergies. Gabriel was our server and was great! Pool area is clean with lots of space for families, lunch offering at pool are great! Saulo was out housekeeper for the time and his service was amazing to cleaning our room! Hidalgo, Gadiel & Manuela were fantastic For beach side service. Negatives: Guest rooms towels are really rough on skin. Arcade was not in service, would of been great for the 3 days of back to back rain. No personal music allowed at the pool. Oh, currently has a Cancun has a 11 pm curfew and apparently so do the bars in the hotel. Luckily, they let us bring our speaker and hang out in the lobby.

By on Jun 22, 2021

1
Everyone

By on Jun 18, 2021

4
Family

Nice view good location nice property

By on Jun 16, 2021

3
Family Partner Couples

The property was nice and clean but the hotel was doing construction at the time of our stay, and our room happened to be next door to where they were renovating and it was very loud!!!

By on Jun 15, 2021

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