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Recent guest reviews

IT was family friendly, clean and food and entertainment were fabulous!

The property pool area is very beautiful. The Towson area was beautiful to see the dolphins every day the Jacuzzi and swimming pools in the rooms are nice and the staff was very polite and respectful every single day

Great experience overall

The beach is very peaceful and beautiful. The resort is good but nothing extraordinary.

Beautiful views from our room overlooking the ocean. Staff very friendly and attentive and going above and beyond. Food was good, some restaurants were average, most very good. Drinks were watered down, which saved our livers and allowed us to keep having fun instead of becoming wasted.

The “service” at the resort was EXCELLENT. I had two individuals that went above and beyond for me and my family. Oliver and Bernardo. These two made my stay amazing and it was a pleasure getting to know them.

the staff was excellent, friendly, helpful. the resort was always spotless, food was hit and miss. will return again

The location is everything. Beautiful beaches. I did not like the usage of plastic on the towels; guests don't put it in the trash. The staff can only do so much.

Was everything excellent,,very high in serving safe place to walking around the place and relaxing.

Blvd. Kukulcan, Manzana 51, Lote 7 Cancun QROO

Hotel highlights

  • Walking distance to Gaviota Azul Beach and Forum Beach
  • Free WiFi in public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera, Hyatt Ziva Cancun All Inclusive is adjacent to Gaviota Azul Beach and within a 5-minute walk of other popular sights like Forum Beach. This 547-room, 4.5-star property has 3 outdoor pools along with a full-service spa and 8 restaurants.


Dining

Relish the Asian cuisine at Moongate, one of 8 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 547 rooms provide free minibar items, espresso makers, and free bottled water. Guests can expect to find LED TVs with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, phones, and ironing boards are other standard amenities.


Property features

Guests of Hyatt Ziva Cancun All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. Free valet and self parking are available, and there's also an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a 24-hour fitness center, an outdoor tennis court, and a rooftop terrace.

Room options

King (with Sofa Bed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Ocean View King (with Sofa Bed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Swim Up Double

2 Double Beds | Sleeps 4

Turquoize Ocean Front Master Double

2 Double Beds | Sleeps 4

Guest reviews for Hyatt Ziva Cancun All Inclusive

Everyone (96) Couples (22) Family (34)
5
Family Family with small children Friends

IT was family friendly, clean and food and entertainment were fabulous!

By on Jul 5, 2021

Review comment responded on Jul 6, 2021

Thank you for your review of your stay at Hyatt Ziva Cancun, it has been a delight to host you. It would be an honor to have you back for another great stay. Sincerely,

4
Partner Couples

The property pool area is very beautiful. The Towson area was beautiful to see the dolphins every day the Jacuzzi and swimming pools in the rooms are nice and the staff was very polite and respectful every single day

By on May 28, 2021

Review comment responded on Jun 19, 2021

Thank you very much for your review about your stay at Hyatt Ziva Cancun, it has been a delight to host you. At Hyatt Ziva, it is our No.1 priority to exceed our guest expectations, and it fills us with immense joy to learn that you enjoyed your accommodation and the service. We will be waiting for your return to pamper you once more.

5
Everyone

By on May 15, 2021

Review comment responded on Jun 19, 2021

We are grateful for being chosen for your recent stay. We are glad that overall you had a fantastic stay.

5
Family with small children

Great experience overall

By on May 10, 2021

Review comment responded on May 11, 2021

Dear guest, Thank you for taking the time to write a review of your recent stay at Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Thelma C, Guest Relations

4
Family

The beach is very peaceful and beautiful. The resort is good but nothing extraordinary.

By on May 2, 2021

Review comment responded on May 4, 2021

Thank you for staying with us, we truly appreciate your valuable opinion.

5
Family

Beautiful views from our room overlooking the ocean. Staff very friendly and attentive and going above and beyond. Food was good, some restaurants were average, most very good. Drinks were watered down, which saved our livers and allowed us to keep having fun instead of becoming wasted.

By on Apr 28, 2021

Review comment responded on Apr 28, 2021

Dear guest, Thank you for taking the time to write a review of your recent stay at Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Thelma C, Guest Relations

2
Everyone

By on Apr 27, 2021

Review comment responded on May 11, 2021

Dear guest, Thank you for choosing Hyatt Ziva Cancun as host for your getaway vacation and for taking the time to share with us the review of your recent stay. Since your feedback is extremely valuable to us, we would have truly appreciated for you to share all the details that made us not exceed your expectations, as these help us in the best way to improve on a daily basis. We genuinely hope to have the pleasure of welcome you again soon to showcase our improvements. Sincerely, with a Service from the Heart. Guest Care Team

4
Family with small children

The “service” at the resort was EXCELLENT. I had two individuals that went above and beyond for me and my family. Oliver and Bernardo. These two made my stay amazing and it was a pleasure getting to know them.

By on Apr 15, 2021

Review comment responded on Apr 21, 2021

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect; please trust Oliver and Bernardo will be recognized and cheered for the outstanding Service from the Heart they are providing every day. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Thelma C, Guest Relations

5
Everyone

By on Mar 31, 2021

Review comment responded on Apr 14, 2021

Dear guest, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Thelma C, Guest Relations

5
Everyone

By on Mar 19, 2021

Review comment responded on Mar 29, 2021

Hola, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation. We are delighted to know the level of service you received from the team members was consistently world class and exceeded your expectations in every aspect. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart. Thelma C, Guest Relations

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