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Recent guest reviews

Had a great time, food was amazing very filling, best entertainment we’ve had, only thing we didn’t choose the right room for us online so we asked for a different one and they kindly helped us out!!

My husband and I travel to cancun 3 times a year always staying at a different resort and this was definitely our favorite! We had a presidential on diamond club beach front (1301) and watched the sun rise from our bed every morning.  The hideaway pool was awesome! Jason did a great job with entertainment and it was always a party there. The food was great (meat was always tender). Indian, steak house, and tex mex were our favorites. The buffet had big selection but quality was ok. There were always 3 shows at night.  The violin player and white party were awesome! Our butler,  Irving  was great. Everytime i text him, he got me what I needed right away and checked in with us every morning. I HIGHLY recommend Royalton, especially the hideway and diamond section. 

It was clean

Read My full review on Trip advisor. Beware of the pool boys. THEY LIE AND TRY TO HUSTLE YOU! They will mark the cabanas with the white tops next to the pool with empty sunscreen bottles or an old book. When you remove the items because…. well…. no one is sitting there and it’s an all inclusive resort, they will come up to you and say that you have to pay $75 to sit there. (Also my husband threw away the sunscreen bottle twice and we literally watched the pool boy dig it out of the trash can.) I told them no, it’s all inclusive and we don’t have to pay. He then said, “ok, you can just give me a good tip.” A good tip for what? Letting me sit here? We got our own towels. We’re tipping our sever each day approximately $50-$70 a day… they deserve the tip. Anyways, we weren’t bothered for a few days by them. The last day, all hell broke loose. Again, they marked the cabanas with empty sunscreen bottles. Again, we sat down and was harassed by the pool/towel guy. My husband told them that were not supposed to pay for the cabanas. That we literally just got done confirming this with the butler and the receptionist staff. He said that the butler and receptionist both didn’t know what they were talking about and were wrong. So, my husband said “ok, we will pay the $75, but we will do it though the butler.” He told us no, that it had to be paid directly to him, in cash…. (Shady right?!)

The property was gorgeous! The entertainment was top notch. The real reason we would come back though is because of the amazing staff. Henry and Jorge we love you!

The overall experience was great! However our room had some issues.

This resort is miles out from the main road. when we arrived we didn’t even get the room we even paid for. they tried to offer us a twin size bed and king bed instead of two queen beds. mosquitoes everywhere in the rooms. the air circulation in the room was terrible. It always felt muggy and the sheets felt wet all the time. We had to call multiple times for them to come and clean our room and bring us new wash cloths and towels. my friends power kept going out in their room. it says an “all adult” resort but kids were everywhere. will not be returning!

Very clean, staff amazing, food not great, night entertainment not great, pools were awesome

Good staff! The beach was full of seaweed Food was okay Room was clean.

Just too big

Beaches smell bad from sea weed. And is piled up and never cleaned up. To get to beach u have to walk through 3foot by 2 ft piles of stinking sea weed. Beach is unusable and couldn’t even layout cause of staunch smell.

The staff was Great from the start attending to your every need. They had every type of cultural restaurant for you dinning experience, they also had entertainment every night to keep you entertained. So much to express it was just overwhelming with greatness. It was GREAT.

Liked all inclusive Disliked not being able to eat in the specialty rest. Buffet was good but after a few days needed a change.

The hotel was super clean and people were also very respectful of our space. All of the staff were very accommodating but we have to shout out to Jorge who took care of us at Armadillo and Taj. He always made sure we had food to eat and drinks in our hand! With that being said, all of the sit down restaurants had vegan options for me, but the buffet food wasn’t labeled with allergens so my only feedback would be to label food so people know what they can and can’t eat. I will definitely be coming back!! I loved my stay

First i thought this was adults only, but its not. One side is family and other is adults only. They allow teenagers to drink all night and when you try to go to sleep drunk teenagers come into adult section of the hotel and make so much noise that you cant sleep. Beach was full of seaweed that we didnt even go there, they dont clean it. They gave us the room with a construction site view and charged us over 500 just to have a better view. The location of the resort is so far away from everything that it cost u 40-50 dollars every day to get somewhere. Overall the price for the stay is not worth it. This is by far the worst Cancun trip ive had.

Omg this hotel was the bum it was really nice and clean, good service I love everything about this hotel. Can’t to be back

Our experience from start to finish was amazing. Our concierge Andrea was awesome! She took care of us with everything we wanted to do and beyond. My wife mentioned my birthday and she took care of the rest. Was the best vacation we had as a couple in a while. Thank you Royalton!

Carretera Federal 307 Puerto Morelos QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort & Casino - Adults Only places you next to Costa Occidental de Isla Mujeres National Park and within a 15-minute drive of Xoximilco. This 343-room, 4.5-star property has 2 outdoor pools along with a full-service spa and a casino.


Dining

There are ample dining options with 10 onsite restaurants, including Gourmet Marche, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Zen | Japanese Cuisine with its garden views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 343 accommodations feature furnished balconies and afford space to spread out with sitting areas. Guests can expect 49-inch plasma TVs with cable channels, along with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Free minibar items, coffee makers, and free local calls are other standard amenities.


Property features

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort & Casino - Adults Only features a full-service spa, 2 outdoor pools, and a casino. You can take advantage of free valet parking if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services and dry cleaning/laundry. Other amenities at this adults-only property include a nightclub, a gym, and a spa tub.

Room options

Luxury Junior Suite Swim Out

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Luxury Suite Ocean View with Terrace Jacuzzi

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Luxury Junior Suite Diamond Club

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Luxury Suite Swim Out Diamond Club

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort & Casino - Adults Only

Everyone (46) Couples (19) Family (13)
4
Partner Couples

Had a great time, food was amazing very filling, best entertainment we’ve had, only thing we didn’t choose the right room for us online so we asked for a different one and they kindly helped us out!!

By on Sep 17, 2021

Review comment responded on Sep 17, 2021

Dear Traveler, we are glad to read we met your expectations. We look forward to welcoming you in the near future. Sincerely, Alfonso Lopez

5
Family Partner Couples

My husband and I travel to cancun 3 times a year always staying at a different resort and this was definitely our favorite! We had a presidential on diamond club beach front (1301) and watched the sun rise from our bed every morning.  The hideaway pool was awesome! Jason did a great job with entertainment and it was always a party there. The food was great (meat was always tender). Indian, steak house, and tex mex were our favorites. The buffet had big selection but quality was ok. There were always 3 shows at night.  The violin player and white party were awesome! Our butler,  Irving  was great. Everytime i text him, he got me what I needed right away and checked in with us every morning. I HIGHLY recommend Royalton, especially the hideway and diamond section. 

By on Sep 12, 2021

Review comment responded on Sep 12, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

5
Partner Couples

It was clean

By on Sep 7, 2021

Review comment responded on Sep 9, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

2
Family

Read My full review on Trip advisor. Beware of the pool boys. THEY LIE AND TRY TO HUSTLE YOU! They will mark the cabanas with the white tops next to the pool with empty sunscreen bottles or an old book. When you remove the items because…. well…. no one is sitting there and it’s an all inclusive resort, they will come up to you and say that you have to pay $75 to sit there. (Also my husband threw away the sunscreen bottle twice and we literally watched the pool boy dig it out of the trash can.) I told them no, it’s all inclusive and we don’t have to pay. He then said, “ok, you can just give me a good tip.” A good tip for what? Letting me sit here? We got our own towels. We’re tipping our sever each day approximately $50-$70 a day… they deserve the tip. Anyways, we weren’t bothered for a few days by them. The last day, all hell broke loose. Again, they marked the cabanas with empty sunscreen bottles. Again, we sat down and was harassed by the pool/towel guy. My husband told them that were not supposed to pay for the cabanas. That we literally just got done confirming this with the butler and the receptionist staff. He said that the butler and receptionist both didn’t know what they were talking about and were wrong. So, my husband said “ok, we will pay the $75, but we will do it though the butler.” He told us no, that it had to be paid directly to him, in cash…. (Shady right?!)

By on Aug 29, 2021

Review comment responded on Sep 1, 2021

Dear Traveler, I am saddened to learn that this has been your experience here at Hideaway at Royalton Riviera Cancun. Your feedback is valued and have been noted to share with the appropriate teams in order to take actions on the matter. Please accept my humble apologies for your inconveniences and thank you for taking the time to share your experience. Sincerely, Alfonso Lopez

5
Family Friends

The property was gorgeous! The entertainment was top notch. The real reason we would come back though is because of the amazing staff. Henry and Jorge we love you!

By on Aug 9, 2021

Review comment responded on Aug 9, 2021

Dear Traveler, thank you for taking the time to share this perfect ranking about your recent stay with us. We look forward to welcoming you in the near future. Sincerely, Alfonso Lopez

3
Friends

The overall experience was great! However our room had some issues.

By on Jul 25, 2021

Review comment responded on Jul 25, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

1
Friends

This resort is miles out from the main road. when we arrived we didn’t even get the room we even paid for. they tried to offer us a twin size bed and king bed instead of two queen beds. mosquitoes everywhere in the rooms. the air circulation in the room was terrible. It always felt muggy and the sheets felt wet all the time. We had to call multiple times for them to come and clean our room and bring us new wash cloths and towels. my friends power kept going out in their room. it says an “all adult” resort but kids were everywhere. will not be returning!

By on Jul 21, 2021

Review comment responded on Jul 21, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

4
Friends

Very clean, staff amazing, food not great, night entertainment not great, pools were awesome

By on Jul 16, 2021

Review comment responded on Jul 18, 2021

Dear Traveler We want to thank you for having taken the time to share your feedback with us regarding your recent vacation experiences at our hotel. Be assured that all information/comments have been received with great interest and will be used constructively to improve and perfect areas of opportunity. Best regards.

4
Everyone

Good staff! The beach was full of seaweed Food was okay Room was clean.

By on Jul 13, 2021

Review comment responded on Jul 18, 2021

Dear Traveler We want to thank you for having taken the time to share your feedback with us regarding your recent vacation experiences at our hotel. Be assured that all information/comments have been received with great interest and will be used constructively to improve and perfect areas of opportunity. Best regards.

3
Family

Just too big

By on Jun 27, 2021

Review comment responded on Jun 27, 2021

Dear Traveler Thank you for having chosen our hotel as a recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort & Casino - Adults Only

Carretera Federal 307, Puerto Morelos, QROO 77500
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