Skip to main content
Beginning of main content

Recent guest reviews

The Property was paradise we stayed in the Royal Towers our ocean front room with jacuzzi tub was exactly as pictures on your website posted, every day our fridge was stocked. We enjoy the pool with swim up bar the view from the pool over looking the ocean was absolutely gorgeous. My husband and I did a photo shoot and the photographer added our wedding song to the video of the pics. I couldn’t ask for anything better the restaurants were delicious and presentation of the food was top 10. We will definitely book again through Orbitz. We love the package deals with air fare and hotel including.

I loved and enjoyed my stay the staff was not nice for tips they were nice to give excellent service. Everyone was help in guiding me on ware to go things to do suggestions to make my stay memorable for those that did speak good English the did a wonderful job trying to communicate effectively two thumbs up to them. Only thing I would want to see differently would be given a map and a tour of the property and to be told in the beginning of check I. That we had a Butler service to assist if Yomelle was the absolute best and many other staff who names I can’t remember thank you

It was all that they claimed very nice staff very clean good food and drinks

The property was clean, the staff was rude, the food was horrible

I

Negatives : Says family friendly but it is not. Kids can only go to the old pool and not allowed in the nice new pool . Buffet food was terrible and service matched . If you want to reserve to dine in one of the 3 sit down dining restaurants, kids under a certain height are not allowed . Plus all the reservations were full so we were stuck eating the buffet . We originally booked for 2 adults and 3 kids so we’re charged $500 for extra all inclusive person . One of the kids was not able to attend within the cancellation period . We called to inform them and got the run around about getting our refund . We were then assured we would get our refund if we get confirmation from the hotel after we only check in with 2 adults and 2 kids . We checked out today and still fighting for the refund . Alcohol is no name brands and terrible . Dining was terrible at all venues . We finally went out to dinner and paid to enjoy a meal . They charge you $8 a day to use small gym that doesnt have a working air conditioner! Pros: Delicious cappuccino Omelet level bar was good Our room was serviced regularly and clean . View and beach access is great . (Unfortunately when we were there the sea weed took over the beach )

The pressure to join the membership program is overwhelming! The resort is beuetiful but the food is just okay. The room we stayed in was nice but the bed was very firm to the point of being uncomfortable.

I like the staff esp the people that works in. the buffet and the room cleaner. I don’t like the fact that they don’t have lots of amenities like tennis court or basketball court and arcade. The lobby is small. The people in concierge are so annoying. I was so disappointed that i have to pay 8 $ just to use the gym so annoying.

HOW THE STAFF WAS FRIENDLY AND GREETED YOU!!

Great all inclusive stay

Everything was good

Everything was amazing, the only thing I will say is that I wish y’all had different varieties of food at the restaurants, but other than that, I had an amazing stay. Thank you

Very clean and they had a good plan to manage COVID

This is a beautiful beachfront property. I love that every room has a balcony with an ocean view. Food is good, not great. The meeting as you get there is a scam. After you check in they require you to meet with the concierge but really its a high pressure pitch to attend their vacation club sales. We have been to this resort and have avoided this in the past but this time we thought we would check it out. It was a terrible experience of high pressure sales. We decided to sign up for the introductory 3 year membership and felt that we were lied to about a significant number of things. Overall I would say the hotel is great but avoid the sale pitch breakfast at all costs.

Great property. The service was awesome. Especially Alecia servicing us on the beach and Francisco in the hotel bar as well a his counterpart we called 'Bob' because we couldn't say his name lol. They rock - had a wonderful time! Food was good and property was very clean.

Wonderful resort the only thing if your coming with kids you can only go to the Italian and buffer restaurant

The resort location is good. However, the service was very poor. They have staff all over the resort that are constantly trying to sell you time share. The food was not good, and the facility needs some maintenance. During our last night there, it literally rain inside our bathroom. There was water all over the place, and when we went to report it, they say they will take a look at it, but there was not an apology or anything. It was like a normal thing for them. I would never go back there.

Boulevard Kukulkan Km 10.5 Cancun QROO

Hotel highlights

  • Free WiFi in public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Zona Hotelera, Grand Park Royal Cancun - All Inclusive is within a 10-minute stroll of sights such as Chac Mool Beach and Costa Occidental de Isla Mujeres National Park. This 346-room, 4-star property has 2 outdoor pools along with a full-service spa and 5 restaurants.


Dining

There are ample dining options with 5 onsite restaurants, including La Concha, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Grand Park Royal Cancun - All Inclusive's 346 air-conditioned rooms provide free minibar items, furnished balconies or patios, and iPod docks. 40-inch LED TVs come with satellite channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, laptop-compatible safes, and phones are other standard amenities. Change of towels is available on request.


Property features

Guests of Grand Park Royal Cancun - All Inclusive have access to a full-service spa, 2 outdoor pools, and a gym. Free valet and self parking are available, and there's also an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a sauna, a rooftop terrace, and free WiFi in public areas.

Room options

Villa Junior Suite Plunge Pool

2 Double Beds | Sleeps 4

Super Saver ROH

2 Double Beds | 1 King Bed | Sleeps 4

Villa Deluxe

2 Double Beds | Sleeps 4

Deluxe Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Grand Park Royal Cancun - All Inclusive

Everyone (56) Couples (19) Family (31)
5
Family Partner Couples

The Property was paradise we stayed in the Royal Towers our ocean front room with jacuzzi tub was exactly as pictures on your website posted, every day our fridge was stocked. We enjoy the pool with swim up bar the view from the pool over looking the ocean was absolutely gorgeous. My husband and I did a photo shoot and the photographer added our wedding song to the video of the pics. I couldn’t ask for anything better the restaurants were delicious and presentation of the food was top 10. We will definitely book again through Orbitz. We love the package deals with air fare and hotel including.

By , from Houston on Sep 25, 2021

Review comment responded on Sep 27, 2021

Dear Guest, Thanks to much appreciated and valuable reviews like yours, we feel in the need of being even better every day. We are truly grateful for your appreciation of the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as a guest is our priority. We will be really glad to welcome you again and exceed your expectations. We will be waiting for you with open arms. Sincerely

5
Family Friends

I loved and enjoyed my stay the staff was not nice for tips they were nice to give excellent service. Everyone was help in guiding me on ware to go things to do suggestions to make my stay memorable for those that did speak good English the did a wonderful job trying to communicate effectively two thumbs up to them. Only thing I would want to see differently would be given a map and a tour of the property and to be told in the beginning of check I. That we had a Butler service to assist if Yomelle was the absolute best and many other staff who names I can’t remember thank you

By on Sep 24, 2021

Review comment responded on Sep 24, 2021

Dear Guest, Your words encourage and motivate us to work hard so as to keep enhancing our services and providing a quality service. It is really pleasing to read how much you enjoyed our facilities and services. We are glad to know that we managed to make you feel comfortable and well cared for. We will be delighted to receive you again in the near future. You can be sure that it will be another stay to remember. Sincerely

5
Friends

It was all that they claimed very nice staff very clean good food and drinks

By on Sep 22, 2021

Review comment responded on Sep 22, 2021

Dear Guest, First of all, we would like to thank you for choosing Grand Park Royal Cancun as the host of your recent vacation and for the time spent sharing your charming experience. Your words encourage and motivate us to work hard so as to keep enhancing our services and providing a quality service. We will be delighted to receive you again in the near future. You can be sure that it will be another stay to remember. Sincerely

2
Family

The property was clean, the staff was rude, the food was horrible

By on Sep 13, 2021

Review comment responded on Sep 14, 2021

Dear Guest, Thank you for your preference. It was a pleasure to have received you at Grand Park Royal Cancun. It is thanks to comments like yours that we are able to identify and improve our opportunity areas to continue to provide a quality service. We extend the most honest apology to you for not being able to succeed in reaching your maximum comfort during your stay. We are working on preventing these issues and inconveniences from happening ever again. We are certain that we can make your stay a memorable one. Please do not hesitate to visit us again. Sincerely

3
Everyone

I

By on Aug 24, 2021

Review comment responded on Sep 17, 2021

Dear Guest, Thank you for your stay at Grand Park Royal Cancun and for taking the time to share your experience. We appreciate your detailed review which will help us detect areas of opportunity to improve our overall service. We are really sorry we could not prevent the inconveniences you mentioned, during your stay. We are currently implementing action plans to revert this situation. Hopefully, we will get the chance of welcoming you again and going beyond your expectations on your upcoming visit. Sincerely

2
Family Family with small children

Negatives : Says family friendly but it is not. Kids can only go to the old pool and not allowed in the nice new pool . Buffet food was terrible and service matched . If you want to reserve to dine in one of the 3 sit down dining restaurants, kids under a certain height are not allowed . Plus all the reservations were full so we were stuck eating the buffet . We originally booked for 2 adults and 3 kids so we’re charged $500 for extra all inclusive person . One of the kids was not able to attend within the cancellation period . We called to inform them and got the run around about getting our refund . We were then assured we would get our refund if we get confirmation from the hotel after we only check in with 2 adults and 2 kids . We checked out today and still fighting for the refund . Alcohol is no name brands and terrible . Dining was terrible at all venues . We finally went out to dinner and paid to enjoy a meal . They charge you $8 a day to use small gym that doesnt have a working air conditioner! Pros: Delicious cappuccino Omelet level bar was good Our room was serviced regularly and clean . View and beach access is great . (Unfortunately when we were there the sea weed took over the beach )

By on Aug 23, 2021

Review comment responded on Aug 24, 2021

Dear Guest, Thank you for your recent visit to Grand Park Royal Cancun and for sharing your review. We appreciate you letting us know where we failed to satisfy your requirements and comfort as our guest. It is worrying and we are saddened to read about your negative experience. We hope you can accept our apologies for not being able to guarantee you complete satisfaction. We hope to have the pleasure of serving you once again to provide you with the service you deserve. Sincerely We will continue to strive every day to improve our service taking into account your comments and suggestions, and thus, to achieve your full satisfaction on your next visit.

4
Partner Couples

The pressure to join the membership program is overwhelming! The resort is beuetiful but the food is just okay. The room we stayed in was nice but the bed was very firm to the point of being uncomfortable.

By on Aug 11, 2021

Review comment responded on Aug 11, 2021

Dear Guest, We thank you for choosing us as host of your recent vacation, and also, thank you for taking the time to share your review. Our continuous improvement is something we constantly seek, as our goal is to provide our guests with a stay that exceeds their expectations. Therefore, we appreciate your comments and suggestions, which will help us meet this goal. We are truly sorry to read about the inconveniences you went through during your stay. Have no doubt that your comments will be shared with the corresponding departments in order to improve our service and continue to offer the best quality service. We would be pleased to welcoming you back again to demonstrate the improvements made. Sincerely

3
Family

I like the staff esp the people that works in. the buffet and the room cleaner. I don’t like the fact that they don’t have lots of amenities like tennis court or basketball court and arcade. The lobby is small. The people in concierge are so annoying. I was so disappointed that i have to pay 8 $ just to use the gym so annoying.

By on Aug 4, 2021

Review comment responded on Aug 4, 2021

Dear Guest, We are grateful for having received you at Grand Park Royal Cancun during your last vacation, as well as for being able to read your review We appreciate your detailed review which will help us detect areas of opportunity to improve our overall service. Please accept our most sincere apologies for the unfortunate situation you had to experience during your stay. Have no doubt that your comments will be shared with the corresponding departments in order to improve our service and continue to offer the best quality service. Hopefully, we will get the chance of welcoming you again and going beyond your expectations on your upcoming visit. Sincerely

5
Family with small children

HOW THE STAFF WAS FRIENDLY AND GREETED YOU!!

By on Jul 21, 2021

Review comment responded on Jul 21, 2021

Dear Guest, First and foremost, we would like to express our appreciation for having stayed at Grand Park Royal Cancun. Thank you for taking the time to share the delightful experience you had. It is an honor to read how much you enjoyed our facilities and services. Our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. Reading comments as positive as yours motivates us to keep on working to continue providing the best of services. We look forward to having the opportunity of being your host once again to create more memorable experiences. Sincerely

5
Everyone

By on Jul 13, 2021

Review comment responded on Jul 23, 2021

Dear Guest, Let us, first of all, thank you for staying at Grand Park Royal Cancun and for taking the time to share your pleasant experience. It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is a pleasure to know that we are on the right track. This type of review encourages us to strive to provide you with excellent service. We look forward to your next visit to make your stay even more pleasant and memorable. Sincerely

Grand Park Royal Cancun - All Inclusive

Boulevard Kukulkan Km 10.5, Cancun, QROO 77500
url importing http://sso-opn.orbitz.com/Cancun-Hotels-Grand-Park-Royal-Cancun---All-Inclusive.h19878-p2.Hotel-Reviews
There was an error importing /Cancun-Hotels-Grand-Park-Royal-Cancun---All-Inclusive.h19878-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://sso-opn.orbitz.com/Cancun-Hotels-Grand-Park-Royal-Cancun---All-Inclusive.h19878-p2.Hotel-Reviews

Frequently asked questions