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Recent guest reviews

Food tasted the same in every restaurant you go. And due to covid you have to book a reservation 1 day ahead of time. All reservations were booked everyday, only thing that was available was 10pm dinners. Out of my 9 day stay, I managed to book 6pm res one day. Staff only speaks in Spanish, really rare English staff. For some reason there was a lot of people from Spain or whatever they came from so they were getting prioritized, while U.S. citizens were looked down upon because we don’t speak Spanish… but they always wait for my dollars so what’s the catch ? Lol

The hotel was nice and the staff were friendly. The room was very nice. The food was not good. I’ve stayed and many other resorts and unfortunately the food here is at the bottom of the list.

Okay the resort itself is beautiful and clean. Rooms are nice. Yes it’s a huge resort and if your room is at the back you will need to do some walking specially at night because it’s hard to catch a cart at night. Food not so good. It’s okay, you can find something to eat at the buffet. But compare to the other resorts I’ve been to they can for sure improve their food quality. Just because you put a stale and brown lettuce on a nice plate doesn’t make it eatable. Salad bar, dessert bar needs some help For breakfast we mainly did omelette just because it was the healthy option, lunch we either skipped or did chef’s pasta and salad if we could find a fresh one. Dinners we tried the steak house, mexican, thai, and Italian, they were all okay. Make sure you make your reservation the first night for all the nights you are there. If you wanna be close to everything, main pool, kids pool, restaurants, buffet, main lobby, theater, cafe call them ahead and ask for building 14. It’s central location and you can always catch a cart or boat for going to the beach Overall it’s a good resort and good customer service

Beautiful property with excellent a d friendly staff.

Such a beautiful resort, the staff is excellent. I would’ve like better tasting food. However is a huge property with lots amenities and things to do

The property is HUGE but very Beautiful. Be prepared to walk a lot or wait for a cart to take you to the next destination. Food was not good at all and we aren’t that picky. Overall trip was great being with our family.

We loved the layout of the property. We liked that the alacarte restaurants were in one location. The beach is beautiful. The pools are great. The staff were, without exception, extremely friendly.

Everything was excellent from start to finish. Very nice and courteous staff

The local food offerings were delicious! Came for the Rafael Nadal Tennis Center and loved it. Absolutely loved playing on the red clay, and the center was friendly and brand new. It was hot, but the roof made the playing conditions much better. Highly recommended.

Vialidad Paseo Mujeres Costa Mujeres QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free covered valet and covered self parking
  • Onsite dining

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive places you 7.4 mi (11.9 km) from Ultramar Ferry Puerto Juárez and 8.8 mi (14.2 km) from Norte Beach. This 670-room, 4-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a free water park.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 11:00 AM. There are ample dining options with 8 onsite restaurants, including Isla Blanca (ShowCooking), which specializes in local and international cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 670 soundproofed accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. 55-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Memory foam beds grant a restful night's sleep, and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Free minibar items, coffee makers, and free bottled water are also standard. Change of towels is available on request.


Property features

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. Free valet and self parking are available, and there's also an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

Room options

Junior Suite Poolside

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite Garden View

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite Beachside Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite Poolside Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Everyone (22) Couples (3) Family (7)
3
Family

Food tasted the same in every restaurant you go. And due to covid you have to book a reservation 1 day ahead of time. All reservations were booked everyday, only thing that was available was 10pm dinners. Out of my 9 day stay, I managed to book 6pm res one day. Staff only speaks in Spanish, really rare English staff. For some reason there was a lot of people from Spain or whatever they came from so they were getting prioritized, while U.S. citizens were looked down upon because we don’t speak Spanish… but they always wait for my dollars so what’s the catch ? Lol

By on Aug 28, 2021

Review comment responded on Aug 31, 2021

"Dear Guest, Thank you very much for taking the time to share your review of Expedia. We are sorry to hear that your experience at Grand Palladium Costa Mujeres Resort & Spa did not meet your expectations. Please be assured that your comments are taken very seriously and are the basis of our improvement work. At Grand Palladium Costa Mujeres Resort & Spa, we all look forward for another oportunity to serve you and create a better experience. Cordially,"

5
Everyone

By on Jul 31, 2021

5
Everyone

By on Jul 23, 2021

3
Family

The hotel was nice and the staff were friendly. The room was very nice. The food was not good. I’ve stayed and many other resorts and unfortunately the food here is at the bottom of the list.

By on Jul 10, 2021

3
Family with small children

Okay the resort itself is beautiful and clean. Rooms are nice. Yes it’s a huge resort and if your room is at the back you will need to do some walking specially at night because it’s hard to catch a cart at night. Food not so good. It’s okay, you can find something to eat at the buffet. But compare to the other resorts I’ve been to they can for sure improve their food quality. Just because you put a stale and brown lettuce on a nice plate doesn’t make it eatable. Salad bar, dessert bar needs some help For breakfast we mainly did omelette just because it was the healthy option, lunch we either skipped or did chef’s pasta and salad if we could find a fresh one. Dinners we tried the steak house, mexican, thai, and Italian, they were all okay. Make sure you make your reservation the first night for all the nights you are there. If you wanna be close to everything, main pool, kids pool, restaurants, buffet, main lobby, theater, cafe call them ahead and ask for building 14. It’s central location and you can always catch a cart or boat for going to the beach Overall it’s a good resort and good customer service

By on Jul 6, 2021

Review comment responded on Jul 6, 2021

Dear Guest, Thank you for staying at Grand Palladium Costa Mujeres Resort & Spa. It is very sad to realize by this media that your stay did not meet your expectations at your arrival, and the bad experience with the food and other services at the hotel. . We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions. Hopefully you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve. Kind regards,

5
Business Business

Beautiful property with excellent a d friendly staff.

By on Jul 2, 2021

Review comment responded on Jul 2, 2021

Dear Guest, Thank you for choosing our Grand Palladium Costa Mujeres Resort & Spa for your vacations. We appreciate your excellent valuation; it has been a pleasure to be able to pamper you with our infinite indulgence services and the hospitality of our people. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions. Best regards,

5
Family

Such a beautiful resort, the staff is excellent. I would’ve like better tasting food. However is a huge property with lots amenities and things to do

By on Jun 25, 2021

Review comment responded on Jun 25, 2021

Dear Guest, Thank you for choosing our Grand Palladium Costa Mujeres Resort & Spa for your vacations. We appreciate your excellent valuation; it has been a pleasure to be able to pamper you with our infinite indulgence services and the hospitality of our people. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions. Best regards,

4
Family

The property is HUGE but very Beautiful. Be prepared to walk a lot or wait for a cart to take you to the next destination. Food was not good at all and we aren’t that picky. Overall trip was great being with our family.

By on Jun 20, 2021

Review comment responded on Jun 20, 2021

Dear Guest , Thank you for staying at Grand Palladium Costa Mujeres Resort & Spa. It is very sad to realize by this media that your stay did not meet your expectations. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions. Hopefully you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve. Kind regards,

4
Everyone

By on Jun 19, 2021

Review comment responded on Jun 29, 2021

"Dear Guest Thank you for taking the time to rate us following your recent stay at Grand Palladium Costa Mujeres Resort & Spa. We will love to welcome you back whenever your trips bring you back to Costa Mujeres. Sincerely,"

4
Everyone

By on Jun 19, 2021

Review comment responded on Jun 29, 2021

"Dear Guest, Thank you for giving us the good rating on Expedia. We are very happy to know that your stay at Grand Palladium Costa Mujeres Resort & Spa was to your complete satisfaction. Remain at your disposal "

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Vialidad Paseo Mujeres, Costa Mujeres, QROO 77440
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