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Recent guest reviews

Great staff

Staff friendly and restaurants food its good , everything ells its very disappointing , all i can say to everybody is { why do you think this ADULTS ONLY hotel its the cheapest hotel of all ....!!! } i wil not go again ever ever

The staff was very friendly. It's like one big family. This was our second visit. We were upset that the food options were limited (due to Covid).

Beautiful view and LOVED the flood options. Restaurant and bar staff were all fantastic, especially Oscar in the buffet! We had some room issues but they were eventually able to move us so overall we were pleased. We would definitely recommend and would definitely stay here again.

The staff were phenomenal. They made my whole experience here

I was told that the room would have a refrigerator with beverages in the room and it did not. Hotel was in very poor condition not including the weather damage. No hot water and elevators were constantly broken. The food was horrible in the drinks were horrible as well. Most of the staff was very nice except when booking excursions by the pool. Very misleading with excursions booked at the pool. Hotel needs a major renovation or rebuild. Very disappointing

I wished the A/C in the room was cooler and more entertainment activities.

Room had a horrible smell, towels were not soft & did not smell pleasant, a/c did not work very well, room service took forever to answer phone & was late every time. Hot tub out of order. Few staff could speak English. Food mediocre. Spa was awesome!

The staff was friendly and attentive

The hotel was dated and pretty much falling apart. Wish I had known it was an open air property, made it so much hotter. Restaurants were ok, however the STAFF was phenomenal!! They made our visit well worth it! All in all, not a terrible place, but will definitely chose a different property next time.

The food was fantastic. The staff was friendly and helpful. Our room was clean and the bed was comfortable. We were on the third floor, lagoon side, and we had no issues with our AC. Could the place use some updates in the nooks and crannies? Sure. But we had an amazing time and it fit our budget. We would stay there again.

Food was terrible. Restaurants dirty and contaminated food. Got parasite infection. Had to go doctor for Cyclospora treatment.

It’s ok . We don’t had water in the showers for 2 days in the mornings. Something wrong with food me and my husband we get sick really bad with our stomach food poisoning or something .

They have a great piece of private beach. The hotel staff really did try to help and not just to get a tip. they took pride in my satisfaction in finding outside events. Definitely pay the extra for the hot tub in the room with private balcony, it is right by the window and you have a great sunrise every morning

Location and staff always willing to help

Clean, friendly staff, good food

Check-in procedure very slow. Building needs some updating but was clean. Room was very clean. Room service trays from other rooms would be in the halls most of the day. Beach tables sat with empty drinks for long hours. Drinks were subpar. Atm in lobby had $20 in fees. Charged for more than 2 small bottles of water, water must be semi inclusive. At checkout, hotel tried to charge us $50 for a second plastic room key card they never gave us at check in.

The only thing we like was the food and the staff. We were a group of 8 and we didnt like the rooms, they need to be updated, didnt have doors in my bathroom or in the shower, the water running out from the shower all the way to the room, no night activities, no DJ at the inside bar for 3 days out of the 4 that we stayed. Charging for wifi????? Who does that? Free wifi will help customers use more their devices to take pictures and upload them in social media sooner. I went with my wife and they gave me a double bed room, im sorry I wouldn’t recommend this hotel to anyone. Mary, Yessica, Carmen and Hugo were the best of the best, the only positive thing that the hotel has are those staff members.

Everything was ok

Blvd. Kukulcan Km. 14.5, Retorno San Cancun QROO

Hotel highlights

  • Onsite dining
  • Spa
  • Outdoor pool
  • Fitness center

Located in Zona Hotelera, Golden Parnassus Resort & Spa -Adults Only- All Inclusive is adjacent to Ballenas Beach and a short stroll from Marlin Beach. This 3.5-star property has 214 rooms and welcomes guests with 6 restaurants, a full-service spa, and an outdoor pool.


Dining

Relish the Asian cuisine at Sumo, one of 6 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 214 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also standard.


Property features

At Golden Parnassus Resort & Spa -Adults Only- All Inclusive, guests enjoy a full-service spa, an outdoor pool, and a gym. Limited parking is available. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this adults-only property include a sauna, an outdoor tennis court, and WiFi in public areas.

Room options

Deluxe Room, Ocean View

2 Double Beds | 1 King Bed | Sleeps 3

Deluxe Room, Lagoon View

2 Double Beds | 1 King Bed | Sleeps 3

Club Room, 1 King Bed (Jacuzzi & 1 romantic dinner in room)

1 King Bed | Sleeps 2

Club Room, 1 King Bed, Ocean View (Jacuzzi & 1 romantic dinner in room)

1 King Bed | Sleeps 2

Guest reviews for Golden Parnassus Resort & Spa -Adults Only- All Inclusive

Everyone (104) Couples (73) Family (34)
4
Partner Couples

Great staff

By on Oct 18, 2021

2
Family

Staff friendly and restaurants food its good , everything ells its very disappointing , all i can say to everybody is { why do you think this ADULTS ONLY hotel its the cheapest hotel of all ....!!! } i wil not go again ever ever

By on Sep 17, 2021

Review comment responded on Sep 18, 2021

Dear Daniel, We are very sorry for the stepback you could have encountered, we will pass your comments to the corresponding area in order to improve. Kind regards

4
Family

The staff was very friendly. It's like one big family. This was our second visit. We were upset that the food options were limited (due to Covid).

By on Sep 15, 2021

Review comment responded on Sep 15, 2021

Dear Raleigh, Thank you for taking the time to share your experience, we are very glad to read that you enjoyed the customer service we offer, on the other hand, we would like to thank you for the observation the comments will be passed to the corresponding area in order to improve. Kind regards

4
Family

Beautiful view and LOVED the flood options. Restaurant and bar staff were all fantastic, especially Oscar in the buffet! We had some room issues but they were eventually able to move us so overall we were pleased. We would definitely recommend and would definitely stay here again.

By , from North Las Vegas on Sep 9, 2021

Review comment responded on Sep 10, 2021

Dear Earl, Thank you for taking the time to share your experience, it gives us great pleasure to read that you had a great time, we really appreciate the mention of the staff that made your stay great we are very pleased to read that you also liked the food options and that the stepback that you encountered was resolved. Kind regards

4
Friends

The staff were phenomenal. They made my whole experience here

By on Sep 8, 2021

Review comment responded on Sep 10, 2021

Dear Vanessa, Thank you for taking the time to share your experience it gives us great pleasure that you were able to enjoy your stay and that our staff was able to create a wonderful experience for you to remember. Kind regards

1
Family

I was told that the room would have a refrigerator with beverages in the room and it did not. Hotel was in very poor condition not including the weather damage. No hot water and elevators were constantly broken. The food was horrible in the drinks were horrible as well. Most of the staff was very nice except when booking excursions by the pool. Very misleading with excursions booked at the pool. Hotel needs a major renovation or rebuild. Very disappointing

By on Sep 6, 2021

Review comment responded on Sep 6, 2021

Dear Brian, We are very sorry for the stepback you could have encountered we will pass your comments to the corresponding areas in order to improve and would like to mention that the mini-fridge are only included with Club and Golden rooms. Kind regards

3
Partner Couples

I wished the A/C in the room was cooler and more entertainment activities.

By on Aug 31, 2021

Review comment responded on Sep 1, 2021

Dear Gabriela, Thank you for taking the time to share your experience, would like to thank you for your observation we will pass them to the corresponding area in order to improve, and would like to mention that our maintenance staff is working on our ac units in order to provide a better service for our guest. Kind regards

1
Partner Couples

Room had a horrible smell, towels were not soft & did not smell pleasant, a/c did not work very well, room service took forever to answer phone & was late every time. Hot tub out of order. Few staff could speak English. Food mediocre. Spa was awesome!

By , from Kiefer on Aug 29, 2021

Review comment responded on Aug 29, 2021

Dear Rebecca, We are very sorry for the stepbacks you could have encountered we will pass your comments to the corresponding areas in order to improve. Kind regards

4
Family

The staff was friendly and attentive

By on Aug 28, 2021

Review comment responded on Aug 28, 2021

Dear Guest, Thank you for taking the time to share your experience, we are very glad to mention that we count on staff that is always ready to give their very best in order for our guests to have a great experience. Kind regards

3
Friends

The hotel was dated and pretty much falling apart. Wish I had known it was an open air property, made it so much hotter. Restaurants were ok, however the STAFF was phenomenal!! They made our visit well worth it! All in all, not a terrible place, but will definitely chose a different property next time.

By on Aug 16, 2021

Review comment responded on Aug 17, 2021

Dear Guest, We are very sorry for the stepbacks you have encountered during your stay, on the other hand, we are proud to count on staff that is always ready to give their best. Kind regards

Golden Parnassus Resort & Spa -Adults Only- All Inclusive

Blvd. Kukulcan Km. 14.5, Retorno San, Cancun, QROO 77500
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