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Recent guest reviews

This was the most incredible trip I’ve ever been on in my life. From the moment we pulled up and we’re handed a glass of champagne and told “Welcome Home” we were in absolute paradise and treated with the most kindness, respect and ultimate hospitality I’ve ever experienced.

Great Service

The staff is simply amazing. They literally work nonstop. Emiliano at the pool was amazing and so was Marlon at the beach. Literally are planning our next trip here. The food was great and the events at night were awesome!

The excellence Playa Mujeres was perfect! Could not ask for anything more!

Immaculate grounds, service and facilities. Exceptional staff created the dream vacation we had been waiting for during the COVID travel drought. We were not disappointed. We plan to try the property in Punta Cana for our next getaway.

The staff is absolutely incredible. The resort is gorgeous and spotless.

It was breathtaking I would definitely recommend it if you are going to relax, eat and drink. So beautiful and great customer service.

Amazing

We love the swim up room. This property has a lot of restaurants and activities. Well worth the money!

The resort was very clean and beautiful. The staff went above and beyond to make your stay excellent. The food and drinks were delicious and the beach was kept clean.

Awesome property and beautiful resort. Staff and resort top notch. Would definitely return and highly recommend.

Absolutely amazing resort; very clean and beautiful all around. Many restaurants to choose from with very friendly and accommodating staff. Beautiful spa which we took advantage of; very nice evening entertainment. We upgraded to the Excellence Club Junior Suite with ocean view, but was a little disappointed by how far back into the resort this room was: you did get to see the ocean but over a bunch of trees and at a distance. The upgrade to the Excellence Club didn't cost much more and the extra attention was nice. We did go down to the 'private beach' separated by a bar cabana from the rest of the resort beach, but after 2 days on this beach with no attention from a waiter (had to go and get our own drinks), we went to the non-private side and had better service, where our drinks never got past the halfway point before the waiter stopped by. That was great service. As for the beach, we have been to Cancun many times, and the beach and the water have been our favorite and are very important to us. We are used to the turquoise blue water of Cancun, with very little seaweed, and love to jump over the waves. That was not found at this place. The beach was nice enough, but lots of seaweed. Same thing for the ocean - and no waves to jump! Resort itself: 5 stars for sure. Beach/ocean: 3 stars.

The Excellence is EXCELLENT! Best vacation ever!

This is our 2nd time here and it is fantastic each and every time. We recommend the state to anybody.

Awesome place awesome service will for sure go back

Pros: This resort is beautiful, you can tailor your experience, whether you want a relaxing beach day or to be in the main pool where there is more action and music, or go to one of the quieter pools Staff: the staff is just amazing. They are nice and always want to make sure you are having a good time. Entertainment: we loved the night shows and the live music. The Michael Jackson show, circus, burlesque, carnival, they were all incredible! Food options: plenty of options, our favorites where the French restaurant, dinner at the lobster house, and Agave. Also, loved the pizza bar by the beach for a quick snack Cons: Covid Measures: aside from good disinfecting practices, it’s almost like covid didn’t exist. Guests aren’t required to wear masks ever, the staff wears spit guards that barely cover their mouth and that will NOT protect anyone. I can’t imagine they feel safe having to interact with so many guests, and feeling so unprotected. I was SHOCKED and felt worried when interacting with them. I agree with not wearing masks at the pool/beach but not enforcing masks in the buffet line in closed spaces, or around the crowded bar areas, seems so irresponsible. How this resort hasn’t had a massive covid outbreak is beyond me. No social distancing is enforced, night entertainment includes parties with a dance floor. Wouldn’t you want to protect your guests and staff? And prevent perhaps having to shut down the hotel if you had an outbreak? They weren’t even trying..

Service, food and choice of cuisine was fantastic. We had access to the Excellence Club that offers a more secluded beach experience and an additional restaurant. The resort is large and, without some additional privacy, it could be challenging to find beach & pool chair, towels and restaurant seating.

Prolongacion Bonampak S/N Mz 1 Lt 10 Punta Sam QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Located in Playa Mujeres, Excellence Playa Mujeres - Adults Only All Inclusive is a leisurely stroll from sights such as Mujeres Beach and Punta Sam Beach. This 450-room, 5-star property welcomes business and leisure travelers with 7 outdoor pools, a private beach, and a full-service spa.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 11:00 AM. Get your fill of international cuisine for breakfast, lunch, or dinner at Toscana, one of 10 onsite restaurants, or enjoy the ocean views at The Lobster House. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 450 accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. 55-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, coffee makers, and free bottled water are other standard amenities.


Property features

Excellence Playa Mujeres - Adults Only All Inclusive features a private beach, a full-service spa, and 7 outdoor pools. If you drive, put free valet parking to good use. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this adults-only property include a 24-hour gym, a spa tub, and a sauna.

Room options

Two-Story RooftopTerrace Suite Spa or Pool View

1 King Bed | Sleeps 2

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front + Free On-Site Covid 19Test

1 King Bed | Sleeps 2

Junior Swim Up Suite Spa or Pool View + Free On-Site Covid-19

1 King Bed | Sleeps 2

Excellence Club Junior Suite Pool View + Free On-Site Covid-19 Test

1 King Bed | Sleeps 2

Guest reviews for Excellence Playa Mujeres - Adults Only All Inclusive

Everyone (53) Couples (31) Family (6)
5
Partner Couples

This was the most incredible trip I’ve ever been on in my life. From the moment we pulled up and we’re handed a glass of champagne and told “Welcome Home” we were in absolute paradise and treated with the most kindness, respect and ultimate hospitality I’ve ever experienced.

By on Sep 27, 2021

Review comment responded on Sep 27, 2021

Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be, and also that our colleagues went out of their way to make you feel welcome as a result of giving the royal treatment you deserved. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Partner Couples

Great Service

By on Sep 23, 2021

Review comment responded on Sep 23, 2021

Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Partner Couples

The staff is simply amazing. They literally work nonstop. Emiliano at the pool was amazing and so was Marlon at the beach. Literally are planning our next trip here. The food was great and the events at night were awesome!

By on Sep 19, 2021

Review comment responded on Sep 20, 2021

Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and the outstanding service provided by our lovely colleagues in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Partner Couples

The excellence Playa Mujeres was perfect! Could not ask for anything more!

By on Sep 7, 2021

Review comment responded on Sep 20, 2021

Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Partner Couples

Immaculate grounds, service and facilities. Exceptional staff created the dream vacation we had been waiting for during the COVID travel drought. We were not disappointed. We plan to try the property in Punta Cana for our next getaway.

By on Sep 2, 2021

Review comment responded on Sep 2, 2021

Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, attention to detail in order to provide high standards of cleanliness and hygiene, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Partner Couples

The staff is absolutely incredible. The resort is gorgeous and spotless.

By on Aug 21, 2021

Review comment responded on Aug 23, 2021

Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Partner Couples

It was breathtaking I would definitely recommend it if you are going to relax, eat and drink. So beautiful and great customer service.

By on Aug 18, 2021

Review comment responded on Aug 20, 2021

Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, the food and beverages, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Family

Amazing

By on Aug 14, 2021

Review comment responded on Aug 16, 2021

Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very glad to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thanks to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable your getaway was due to the good food quality you encountered at any restaurant you attended, and amusing activities and entertainment provided. We will pass your kind words along to the entire team. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

4
Partner Couples

We love the swim up room. This property has a lot of restaurants and activities. Well worth the money!

By on Aug 1, 2021

Review comment responded on Aug 2, 2021

Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Partner Couples

The resort was very clean and beautiful. The staff went above and beyond to make your stay excellent. The food and drinks were delicious and the beach was kept clean.

By on Jul 16, 2021

Review comment responded on Jul 16, 2021

Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, the food and beverages, attention to detail in order to provide high standards of cleanliness and hygiene, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

Excellence Playa Mujeres - Adults Only All Inclusive

Prolongacion Bonampak S/N Mz 1 Lt 10, Punta Sam, QROO 77400
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