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Recent guest reviews

The Beloved Playa Mujeres outdid themselves. The service was outstanding welcomed me with open arms and took care of my every need. My trip was splendid and I can’t wait to come back.

The resort was beautiful and the staff was genuine, kind and friendly. Ask for Max and Christian they are normally the first ones to greet you and take your luggage. The bartenders were great and the drinks were fabulous. The only improvement I would suggest is the food. The little cafe was great, but the food at the restaurants could be better.

This review is based on two stays in the resort, one in early July and another in late August. Our experience during the second visit was definitely better, yet were were over all happy there both times. Yet, we can comfortably say that this could have been an excellent resort but is not. But first, the excellent stuff: the people working there. This is where the resort gets the highest ratings. Christian (the towels and chairs guy), Eduardo and Alex (the drinks-on-the-beach guys) were superb. Alex was particularly amazing. Marcelina the chef in Elmar produced fine dishes, but the food was in all restaurant nvariably excellent. This resort is one of the best I have seen (based on 20 years of going to that area of Mexico, almost every year). The rooms were also spectacular, and cleanliness would be rated between 8 or 9 out of ten. The beach was mostly OK, but everyone knows of the problem of algae due to global warming. The resort tries its best to clean it, but it keeps on coming. Generally, it is far superior to the lower coast (around Playa Del Carmen and Tulum) where the algae is a nightmare (as of the time of this writing -- August 2021). Finally, we MUST note a disturbing problem: The noxious gases emitted by the sea doos that the resort rents out to people. I myself developed headaches and must say this is the one thing that spoiled my good time there. In terms of environmental concerns and health, these things should not have existed in the first place!

The hotels customer service was remarkable

I loved the food and staff. Everything was perfect there was nothing to dislike about it.

fantastic hotel, great for couples. Luis was a great server. will go back. 5 star

Kenia at La Isla Trattoria was amazing Alberto gave us a fabulous tequila tasting Louis always made sure we had our pool towels Betel made some awesome drinks at the pool bar Pasqual took excellent care of us at the lobby bar at night Hugo made sure we were taken care of at lobby bar in the early afternoon and at the caffeta. Jesus made some amazing sushi Manolo took great care of us at La Isla Trattoria

Exceptional Resort. The staff make this what it is, Beloved.

A top notch resort. Amazing service and staff. Off site activities available. No kids. Belongs to a series of other resorts all high praise during my visit. Didn't love the food.

Wonderful property! Good was fantastic!!! Will be back!

We spent 10 glorious days here for our honeymoon. To say it was perfect would be an understatement. From the moment we arrived, we felt like the most important people at the resort. The staff is absolutely incredible some named to include Alberto, Felipe, and Alex. They were always there to assist you, make you comfortable, and provide excellent service. The rooms and the resort are impeccably clean with beautiful beaches as well. It was very relaxing and low key for those looking to have a relaxing trip with your loved one. The food was also delicious and had many different options. We ended our trip with hydrotherapy and massage at the spa, which left us even more relaxed with the smoothest skin possible. I wish we could have stayed longer and will definitely be back. Thank you beloved for the perfect memories!

More than 50% of time, Internet was down. Our AC was making so much noise so we requested to fix it on our third night. (we should have complained it on our first night) Repair men for internet spent our room more than 4 hours, but they just fixed it temporary. They forgot our room service one morning. Since our room was defect, they should have offered some discount for furture.

Condominio Playa Mujeres Punta Sam QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Playa Mujeres within a mile (2 km) of Punta Sam Ferry Terminal, Beloved Playa Mujeres - Couples Only All Inclusive is within 2 miles (3 km) of other popular sights such as Playa Mujeres Golf Club. This 109-room, 5-star property has 3 outdoor pools along with a marina and a full-service spa.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:30 AM. There are multiple options for onsite dining with 4 restaurants, including Le Bisou, which has ocean views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 109 accommodations feature furnished balconies and afford space to spread out with sitting areas. Guests can expect free WiFi and 55-inch LED TVs with satellite channels. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Indoor private spa tubs, free minibar items, and coffee makers are other standard amenities.


Property features

Beloved Playa Mujeres - Couples Only All Inclusive features a marina, a full-service spa, and 3 outdoor pools. Free valet and self parking are available, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Other amenities at this adults-only property include a gym, a spa tub, and free WiFi in public areas.

Room options

Beachfront Casita Suite w/ Private Pool + Free On-Site Covid19 Test

1 King Bed | Sleeps 2

Terrace Suite with Plunge Pool + Free On-Site Covid19 Test

1 King Bed | Sleeps 2

Terrace Suite With Plunge Pool

1 King Bed | Sleeps 2

Swim Up Suite + Free On-Site Covid19

1 King Bed | Sleeps 2

Guest reviews for Beloved Playa Mujeres - Couples Only All Inclusive

Everyone (54) Couples (25) Family (3)
5
Partner Couples

The Beloved Playa Mujeres outdid themselves. The service was outstanding welcomed me with open arms and took care of my every need. My trip was splendid and I can’t wait to come back.

By on Oct 20, 2021

Review comment responded on Oct 20, 2021

Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectation and the outstanding service provided by our lovely colleagues made your getaway as perfect as possible going above and beyond making you feel pampered all the time as a result of giving the royal treatment adults and children deserved. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

4
Family

The resort was beautiful and the staff was genuine, kind and friendly. Ask for Max and Christian they are normally the first ones to greet you and take your luggage. The bartenders were great and the drinks were fabulous. The only improvement I would suggest is the food. The little cafe was great, but the food at the restaurants could be better.

By on Sep 6, 2021

Review comment responded on Sep 10, 2021

Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. Also, thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food and beverages in every meal at some restaurants. Therefore, we can assure you that your constructive criticism has been taken by our team in order to keep standards and ensure your satisfaction.restaurants. Greetings from The Excellence Collection.

4
Partner Couples

This review is based on two stays in the resort, one in early July and another in late August. Our experience during the second visit was definitely better, yet were were over all happy there both times. Yet, we can comfortably say that this could have been an excellent resort but is not. But first, the excellent stuff: the people working there. This is where the resort gets the highest ratings. Christian (the towels and chairs guy), Eduardo and Alex (the drinks-on-the-beach guys) were superb. Alex was particularly amazing. Marcelina the chef in Elmar produced fine dishes, but the food was in all restaurant nvariably excellent. This resort is one of the best I have seen (based on 20 years of going to that area of Mexico, almost every year). The rooms were also spectacular, and cleanliness would be rated between 8 or 9 out of ten. The beach was mostly OK, but everyone knows of the problem of algae due to global warming. The resort tries its best to clean it, but it keeps on coming. Generally, it is far superior to the lower coast (around Playa Del Carmen and Tulum) where the algae is a nightmare (as of the time of this writing -- August 2021). Finally, we MUST note a disturbing problem: The noxious gases emitted by the sea doos that the resort rents out to people. I myself developed headaches and must say this is the one thing that spoiled my good time there. In terms of environmental concerns and health, these things should not have existed in the first place!

By on Aug 26, 2021

Review comment responded on Aug 26, 2021

First of all, allow us to thank you for choosing Beloved Playa Mujeres for your Caribbean holidays. We thank you for your remarks on those positive aspects of your stay with us. We know the hotel staff will be happy to receive your compliments. Thank you also for sharing your discontent regarding your experience with some aspects of your stay at the resort.In addition, given your feedback regarding the beach, seaweed is a natural occurrence along all coastal destinations and not specific to our resort, in spite of this fact our valued staff performs proactive maintenance to keep our beach immaculate. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Partner Couples

The hotels customer service was remarkable

By on Jul 2, 2021

Review comment responded on Jul 7, 2021

Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectation and the outstanding service provided by our lovely colleagues made your getaway as perfect as possible going above and beyond making you feel pampered all the time as a result of giving the royal treatment you deserved. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Partner Couples

I loved the food and staff. Everything was perfect there was nothing to dislike about it.

By on Jun 6, 2021

Review comment responded on Jun 8, 2021

Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality and the outstanding service provided by our lovely colleagues in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Everyone

By on May 30, 2021

Review comment responded on Jun 9, 2021

Allow us to thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

5
Partner Couples

fantastic hotel, great for couples. Luis was a great server. will go back. 5 star

By on Apr 26, 2021

Review comment responded on Apr 26, 2021

Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained the outstanding service provided by our lovely colleagues, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Partner Couples

Kenia at La Isla Trattoria was amazing Alberto gave us a fabulous tequila tasting Louis always made sure we had our pool towels Betel made some awesome drinks at the pool bar Pasqual took excellent care of us at the lobby bar at night Hugo made sure we were taken care of at lobby bar in the early afternoon and at the caffeta. Jesus made some amazing sushi Manolo took great care of us at La Isla Trattoria

By on Apr 6, 2021

Review comment responded on Apr 6, 2021

Thank you for choosing Beloved Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Everyone

By on Mar 4, 2021

Review comment responded on Mar 15, 2021

Allow us to thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

5
Everyone

By on Feb 22, 2021

Review comment responded on Mar 4, 2021

Allow us to thank you for your preference on Beloved Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

Beloved Playa Mujeres - Couples Only All Inclusive

Condominio Playa Mujeres, Punta Sam, QROO 77400
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