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Recent guest reviews

Well rounded experience. Not much to complain about.

The property is beautiful

Our stay was amazing. I highly recommend Atelier. The customer service is outstanding from the moment you arrive (they offer you wash clothes and a welcome drink, and a bottle of wine in your room) to the end! You can tell they put a lot of emphasis in making their guests happy. The servers and entertainment staff remembered our names and really made you feel welcomed. The food was outstanding and they offer top shelf liquor! Bring cash to tip your server or bar staff. When you do, they’ll go above and beyond making sure your drinks are always full. We took a golf cart over to the studio side of the resort (it’s the family side) and tried their restaurants too. They were amazing! Especially the Mediterranean one. Kopai was closed when we went which we were super sad about but the Mediterranean one next door was wonderful. I would say the only negative is sometimes the menu didn’t reflect what the website says and the hours weren’t accurate but we also went when the resort wasn’t busy. Mercado was closed for dinner (hence hours not accurate) and Suspiro’s menu was seafood at night (website says Mexiterranean for dinner) which we weren’t thrilled about. We were looking forward to some Mexican from either places but didn’t get any while in Mexico. Other than that our stay was fantastic!

This place is amazing! I cant wait to have some time off to go again

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Atelier Playa Mujeres was the best resort we have ever stayed at. The photos did not do it justice, we had an incredible time there and we wish we could stay there forever. The food and service was absolutely amazing. We loved how it was very secluded and more of a mature crowd. Every restaurant, bar, café and amenity did not disappoint. They also had a covid test facility there and they were very clean and sanitized everything thoroughly. Thank you so much for such an incredible time, the staff there made our trip. I would definitely recommend anyone to stay here and we will be back!

Beautiful Resort highly recommend five stars swim up room was great

Best resort to date that I have stayed in Cancun! if your looking for a kid free quiet stay, this is it! Maybe bring your own headphones, pool music is subdue... Meticulously Clean!! They provide every toiletry that you can think of! So don't bother packing then! They give you the basics ( top quality).... plus bug spray ( do not go in the grass after sunset, you have been warned!) lol , a beach bag, bath salts(amazing bathtub!!!!), razor, toothbrush, paste, sew kit, robes, slippers etc etc Just bring sun screen! I would say for resort food it is a 5 star! Is it the best Filet Ive ever had? No, but it is 5 star when your talking resort all inclusive food. Ever dish is prepared individually! The salad are wonderful! Steak was good, shrimp salad very good... Pool side hot dog was delicious after a hot day in the sun drinkin' They have a coffee/espresso bar that also serves dessert at night! Get the Banana Split Gelato!!!!!! amazing! mini burgers pool side were great, room service burgers didn't settle very well? maybe skip that?! Spa services were good id say 3.5/5. Idk if id spend the extra cash again next time? The Catamaran Boat tour to the island for only $99 is worth every cent! Best part of the trip! Clean beach! Negatives: nothing really bad to say.....except I left my favorite wrap jacket by the pool by accident and it never showed up in lost and found :( oh and the gift shop is lack luster... resort could use a few more options there!

The resort is gorgeous. Staff is wonderful. Food was decent - buffet and Asian restaurant were the only good places to eat. The Italian restaurant was dreadful unfortunately and I hate leaving this review bc everyone was so nice at the hotel. I do feel that honesty and some constructive criticism and can make this hotel and experience a true five star. Steakhouse was just ok - steaks were very tough. If you’re going to have a steakhouse, make it good or try something else - I get steaks are expensive when getting food quality meat. The pool restaurant was also horrible - the catch of the day was this fried grouper that was so off-putting, we snuck out of the restaurant bc we felt bad for the staff for not eating any of the food. Again the buffet was fantastic but they had limited hours (prob due to covid) and the Asian restaurant was superb. Keep the volleyball net at the pool out longer - we would play and have the best time, and then they would put it down mid game after just one hour. Players would get upset everyday bc it gave us something to do during the day. Gym was really nice - state of the art equipment (guy working there was great too!). Loved the little healthy bar across the way from the gym. The beach was lovely other than the seaweed :( Rooms were on point - love the decor and the technology used (no room cards, they have a nice app with some cool functionalities (order room service, map, restaurant menus, etc). Better food and this is a real jewel to visit

Great hotel . All staff very friendly and helpful

Prolongación Bonampak S/N Mz 1 Punta Sam QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Playa Mujeres, Atelier Playa Mujeres - All Inclusive is 0.8 mi (1.3 km) from Playa Mujeres Golf Club. This 431-room, 5-star property has 2 outdoor pools along with a golf course and a full-service spa.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:30 AM to 11:30 AM. There are multiple options for onsite dining with 8 restaurants, including Mercado 19, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Atelier Playa Mujeres - All Inclusive's 431 rooms are air-conditioned and provide tablet computers, free minibar items, and espresso makers. 55-inch Smart TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Ceiling fans, laptop-compatible safes, and phones are also standard.


Property features

Atelier Playa Mujeres - All Inclusive features a golf course, a full-service spa, and 2 outdoor pools. If you drive, take advantage of free valet parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only property include a gym, free WiFi in public areas, and a conference center.

Room options

Junior Suite - King

1 King Bed | Sleeps 3

Inspira Junior Suite Swim Out Ocean View King

1 King Bed and 1 Twin Sofa Bed | Sleeps 3

Junior Suite Ocean View - 2 Double

2 Double Beds | Sleeps 3

Inspira Master Suite Ocean Front

1 King Bed | Sleeps 2

Guest reviews for Atelier Playa Mujeres - All Inclusive

Everyone (21) Couples (18) Family (7)
5
Friends

Well rounded experience. Not much to complain about.

By on Oct 13, 2021

Review comment responded on Oct 13, 2021

Dear Panayiota, Thank you very much for taking the time to share your excellent rating and comments of our resort, is of the utmost importance for us to know the opinion of our guests. We look forward to welcoming you back once more and continue to surpass your expectations. Warm regards.

5
Partner Couples

The property is beautiful

By on Oct 6, 2021

Review comment responded on Oct 8, 2021

Dear Abbie, Thank you very much for taking the time to share your 5-star rating about our beautiful resort, for us is very important to know the opinion of our esteemed guests. We hope to see you again very soon to continue to surpass your expectations. Warm regards.

5
Friends

Our stay was amazing. I highly recommend Atelier. The customer service is outstanding from the moment you arrive (they offer you wash clothes and a welcome drink, and a bottle of wine in your room) to the end! You can tell they put a lot of emphasis in making their guests happy. The servers and entertainment staff remembered our names and really made you feel welcomed. The food was outstanding and they offer top shelf liquor! Bring cash to tip your server or bar staff. When you do, they’ll go above and beyond making sure your drinks are always full. We took a golf cart over to the studio side of the resort (it’s the family side) and tried their restaurants too. They were amazing! Especially the Mediterranean one. Kopai was closed when we went which we were super sad about but the Mediterranean one next door was wonderful. I would say the only negative is sometimes the menu didn’t reflect what the website says and the hours weren’t accurate but we also went when the resort wasn’t busy. Mercado was closed for dinner (hence hours not accurate) and Suspiro’s menu was seafood at night (website says Mexiterranean for dinner) which we weren’t thrilled about. We were looking forward to some Mexican from either places but didn’t get any while in Mexico. Other than that our stay was fantastic!

By on Sep 9, 2021

Review comment responded on Sep 15, 2021

Dear Karen, We appreciate the time you have taken to share such detailed comments about your most recent vacation experience at Atelier Playa Mujeres. We are happy to know you enjoyed our facilities, the relaxing atmosphere and especially the excellent service provided by our team members. We will, of course, congratulate our team for always being attentive, smiling, and helping you in everything they could, especially the ones who were mentioned. Furthermore, we are also thankful for your feedback on the areas we can improve; we always take our guests' comments into account in order to exceed their expectations in the future. Last but not least, it is very pleasant for us to know that you had a great time and that in spite of the inconveniences, you had a wonderful vacation. We look forward to seeing you again soon and enhance your perception of our services and create another memorable vacation for you, were all of your expectations will be surpassed. Kind regards.

5
Everyone

By on Aug 25, 2021

5
Friends

This place is amazing! I cant wait to have some time off to go again

By on Aug 12, 2021

Review comment responded on Aug 12, 2021

Dear Guest, Thank you so much for your 5-star rating. We are pleased to know that you loved your stay and that you had such an amazing vacation experience. We hope to see you again very soon at Atelier Playa Mujeres. Warm regards.

4
Partner Couples

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By on Jul 18, 2021

Review comment responded on Jul 19, 2021

Dear Guest, Thank you for taking the time to share your rating and comments about your experience in our resort. We would like to kindly ask you to please share more details with us about your stay, to learn how can we improve our services and in this way also the score that our guests share with us. We hope to have the opportunity to welcome you back and enhance your perception of our resort. Kind regards.

5
Partner Couples

Atelier Playa Mujeres was the best resort we have ever stayed at. The photos did not do it justice, we had an incredible time there and we wish we could stay there forever. The food and service was absolutely amazing. We loved how it was very secluded and more of a mature crowd. Every restaurant, bar, café and amenity did not disappoint. They also had a covid test facility there and they were very clean and sanitized everything thoroughly. Thank you so much for such an incredible time, the staff there made our trip. I would definitely recommend anyone to stay here and we will be back!

By on Jun 7, 2021

Review comment responded on Jun 9, 2021

Dear Guest, Thank you so much for making us part of your vacation experience in the Mexican Caribbean. It is sincerely an honor to be worthy of your recommendation. Having you as our guests was also a true pleasure. We would also like to thank you for praising the amazing handmade hospitality from our team members, our main goal is to make your vacations an unforgettable experience. Rest assured, they will all be congratulated for their outstanding service. It would be a pleasure for us to welcome you again on your next visit to this beautiful paradise. Kind regards.

5
Everyone

By on Apr 2, 2021

Review comment responded on Apr 12, 2021

Dear Guest, Thank you so much for your 5-star rating. We are pleased to know that you enjoyed your stay and we hope to see you again very soon at Atelier Playa Mujeres. Warm regards.

5
Everyone

By on Mar 24, 2021

Review comment responded on Apr 3, 2021

Dear Guest, Thank you so much for your 5-star rating. We are pleased to know that you enjoyed your stay and we hope to see you again very soon at Atelier Playa Mujeres. Warm regards.

5
Everyone

By on Feb 24, 2021

Review comment responded on Mar 6, 2021

Dear Guest, Thank you so much for your 5-star rating. We are pleased to know that you enjoyed your stay and we hope to see you again very soon at Atelier Playa Mujeres. Warm regards.

Atelier Playa Mujeres - All Inclusive

Prolongación Bonampak S/N Mz 1, Punta Sam, QROO 77400
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