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Recent guest reviews

The hotel was fine. The rooms are basic but comfortable. The staff is helpful. As long as you keep your expectations reasonable you will enjoy your stay. Pros: 1) Price 2) Open bar daily (only national liquor and not top shelf) 3) Amazing location.. right in the middle of the restaurant and party zone Negatives: 1) My room was not cleaned for the duration of my stay which was 2 nights. They claimed it was "covid" precaution but it seems more of a cost cutting tactic. 2) Hotel could use a renovation 3) Tiny window in room to look out. 4) No direct access to beach 5) No restaurant on premise Please keep #3 in mind since Cancun (as of 6/30/21) closes EVERYTHING at 11pm. Overall a decent place and when you factor in the price it definitely was worth it. I would recommend for short stays or those budget conscious.

Aloft Cancun was nothing like the Aloft brand I am used to. This place was so dirty, I had to change rooms 3 times and finally just moved to another hotel. The staff was nice and friendly so I hated that I needed to leave. I was ok with it being dated and older because rates are low. This was also a great location but the showers were gross. You can hardly breate due to the dust. I took so many pictures. The carpets are filthy and seems like mold was present. I am awaiting a refund 14 bus days for the remaining days of my trip so at least they did not give me a hard time about wanting to leave. Again staff and location was nice. But cleanliness is a priority for me. Not to mention we are still supposed to be taking additional steps for covid prevention. I was not convinced that could happen with the looks of the place you clean yourself.

Location only OK. Lobby rather cold. Few amenities on main floor

The amazing elevator the lights and the music everything is close

Amazing experience Friendly staff, Great location Great party stay

Very efficient and friendly staff, always helpful.

The soon we walked inside the hotel we like it everything we like it the music the lights the people working the elevator is just amazing the room clean and a large space the shopping stores close to the hotel

Hotel was very nice, walking distance from coco bongo, vaqita, money, and other very nice places

Staff was amazing and location was great! Would def stay here next time

Good hotel, not at the beach but access to the beach is very close. Hotel's rooftop pool is ok.Hotel is also very close to the local bars and shows as well ferry to the island. Almost all within walking distance, and plenty of options for tour providers, if looking for something bit further away. Good size room. I didn't ate at the hotel, but just behind the hotel are two good restaurants Marinero's and Mextreme.

Hotel walking distance to EVERYTHING: the beach, supermarket, shopping plazas, restaurants and clubs.

They clean the rooms around 4-5 PM which is soo late.

Good experience, clean n comfortable rooms , very convenient to everythinggggg like pool, nightlife, food and everything!!!!

Either this property is outdated or was converted poorly from another hote brand. This is one of the most underwhelming Aloft properties you will stay at. The rooms are below average in terms of quality, brand expectations aside. It is close to the clubs which is one of the main draws. If you have no interest in partying the night away stay elsewhere.

Maids were slow to clean rooms. Front desk was notified and still no change. We left on morning at 9 am, told front desk we wanted room cleaned, still wasn't cleaned when we returned at 4 30 pm.

great central location at very reasonable reasonable prices, bnot on the beach but that is fine with us.

We stay for forth days, housekeeping never changed in three days until I call and request the services. One day just fold the dirty towels never replace it. And they just wipe the bathroom area they never really cleaneed.

My experience at Aloft was by far the best hotel I've stayed at in a long time

Boulevard Kukulcan Km 9 Cancun QROO

Hotel highlights

  • Walking distance to Cancun Convention Center and Forum Beach
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Pool bar

Located in Zona Hotelera, Aloft Cancun is adjacent to Cancun Convention Center and within a 5-minute walk of other popular sights like Caracol Beach. This 3.5-star hotel has 177 guestrooms and offers an outdoor pool, a 24-hour fitness center, and free in-room WiFi. It's connected to the convention center in central Cancun and also close to La Isla Shopping Mall and Cancun Interactive Aquarium.


Dining

For your convenience, a continental breakfast is served for a fee each morning from 6:00 AM to 11:00 AM. You can get a quick energy boost at the coffee shop/café.


Rooms

All 177 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Guests can expect free WiFi and 42-inch LCD TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include safes, phones, and ironing boards.


Property features

Guests staying at Aloft Cancun enjoy an outdoor pool, a 24-hour fitness center, and a rooftop terrace. If you drive, put free valet parking to good use. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and tours or tickets. Additional amenities include free WiFi in public areas, a meeting room, and free use of bicycles.

Room options

aloft, Room, 1 King Bed, Non Smoking, Lagoon View

1 King Bed | Sleeps 2

aloft, Room, 2 Queen Beds, Non Smoking, Ocean View

2 Queen Beds | Sleeps 4

aloft, Room, 2 Queen Beds, Non Smoking, Lagoon View

2 Queen Beds | Sleeps 4

aloft, Room, 1 King Bed, Non Smoking, Ocean View

1 King Bed | Sleeps 2

Guest reviews for Aloft Cancun

Everyone (26) Family (8)
4
Everyone

The hotel was fine. The rooms are basic but comfortable. The staff is helpful. As long as you keep your expectations reasonable you will enjoy your stay. Pros: 1) Price 2) Open bar daily (only national liquor and not top shelf) 3) Amazing location.. right in the middle of the restaurant and party zone Negatives: 1) My room was not cleaned for the duration of my stay which was 2 nights. They claimed it was "covid" precaution but it seems more of a cost cutting tactic. 2) Hotel could use a renovation 3) Tiny window in room to look out. 4) No direct access to beach 5) No restaurant on premise Please keep #3 in mind since Cancun (as of 6/30/21) closes EVERYTHING at 11pm. Overall a decent place and when you factor in the price it definitely was worth it. I would recommend for short stays or those budget conscious.

By on Jun 29, 2021

1
Everyone

Aloft Cancun was nothing like the Aloft brand I am used to. This place was so dirty, I had to change rooms 3 times and finally just moved to another hotel. The staff was nice and friendly so I hated that I needed to leave. I was ok with it being dated and older because rates are low. This was also a great location but the showers were gross. You can hardly breate due to the dust. I took so many pictures. The carpets are filthy and seems like mold was present. I am awaiting a refund 14 bus days for the remaining days of my trip so at least they did not give me a hard time about wanting to leave. Again staff and location was nice. But cleanliness is a priority for me. Not to mention we are still supposed to be taking additional steps for covid prevention. I was not convinced that could happen with the looks of the place you clean yourself.

By on Jun 16, 2021

1
Family

Location only OK. Lobby rather cold. Few amenities on main floor

By on Feb 20, 2020

5
Family

The amazing elevator the lights and the music everything is close

By , from Chicago on Jan 20, 2020

5
Everyone

Amazing experience Friendly staff, Great location Great party stay

By on Sep 9, 2019

Review comment responded on Sep 11, 2019

Dear Red, thank you for your comments we are delighted to hear our staff was the best for you! Can't wait to see you here again soon!

5
Everyone

By on Sep 4, 2019

Review comment responded on Sep 5, 2019

Thank you for the review!

5
Family

Very efficient and friendly staff, always helpful.

By on Jul 9, 2019

Review comment responded on Sep 5, 2019

Dear guest, it's amazing to hear you enjoyed our staff and thank you for your time to provide us with your comments!!

3
Friends

By on Jul 2, 2019

5
Family Family

The soon we walked inside the hotel we like it everything we like it the music the lights the people working the elevator is just amazing the room clean and a large space the shopping stores close to the hotel

By , from Chicago on Jun 30, 2019

5
Family Business Business

Hotel was very nice, walking distance from coco bongo, vaqita, money, and other very nice places

By on Feb 25, 2019

Review comment responded on Feb 28, 2019

Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Cancun. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Aloft Cancun and we hope you choose to create more memories with us whenever your travels bring you back to Cancun.

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