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Recent guest reviews

I wish I could give negative stars, this was the top 2 worst hotels I’ve ever stayed in. From the rooms, to the food, to the alcohol, to the water park being closed so early, literally everything was wrong about this hotel, I wish I could’ve gotten my money back because I would’ve rather stayed in a hostel or a motel, there atleast you know what you paid for, I wasted my time buying all inclusive for my family and it was a complete waste of money. Thank God we only stayed there one night because anything more would just be torture! Next time I’ll listen to reviews and stay away especially when I’m staying with a family and children.

Never ever will stay at this property I been to Cancun 10-12 times different resort this is worse stay ever in Cancun

Misunderstanding regarding payment was a disappointment. The hotel received our pay but claimed they didn’t and until we proved with THEIR statement, wanted us to repay everything.

Our room was in front of the beach. The scenery was amazing!!!

This is an awesome hotel if you are coming with kids. Nice and big swimming pool, waterpark, shallow water in the sea. The guy at the reception noticed that I traveled alone with two kids and gave me FREE room upgrade. We received an awesome room with the ocean view. All personnel been so helpful and nice. Any questions I had always were answered, any help I needed was provided. I hardly recommend this hotel to families with kids and I’m sure I will be back.

The stuff is amazing, food is ok. But the place round down and old. The water park needs to be take caring of its old and dusty. So as the main pool. You can see dust coming from the metal and going in to the water.

Water park is located across the road. Waterpark flooring is concrete and chipped big potholes are everywhere. It was not safe for my kids to play in it. Food buffet did not have any vegetables or fruits. Manager told me to ask cooks if they have any vegetables. 2 out 3 pool jetpools did not work. I do not recommend this hotel

This place is absolutely amazing. It is away from the busy part of Cancun so it’s much quieter and more relaxing than being in the city center. The staff is amazing, always there to answer every question and makes sure you’re aware of things going on around the area as well as places to visit while in the area. Food was always fresh and different at every meal of the day. Beach was always clean and beautiful.

Need renovation on the property! Very outdated! Can change the dining room chairs. They are old & heavy! But the area is beautiful & clean. Also the beach!

loved the entire hotel, everything was inclusive, excellent food, including for children. we loved our Ana, she would leave small animals composed of towels, my kids would always looke forward overynight to see what her creation was for the day. only bad thing, we stayed in a suite and there was no Wifi, we had to go to the main lobby and used Wifi from there.

It was right on the beach, and the beach had easy access for guest.

For the price I paid all inclusive I really expected a better place and better customer service the hotel is outdated and staff seems not to care about the customers. When we arrived to checked in no one seems to care the guy at the front desk was very serious and seemed like he was having a bad day or something i think that they need to make the customer welcome since the day you arrive we didn't feel that. Nothing unique about this place really, we got a double bed the beds are very small its not even a queen size very uncomfortable. Also if im paying all inclusive we shouldn't have to reserve, to have dinner if we didn't reserve exactly at 11 am you cannot have dinner unless you have reserve a table. So if we had to leave earley in the morning for a tour or something we wouldn't be able to get dinner because they don't let you reserve before 11 am thats not good at all. I wouldn't complain if It would of been a cheap place but i paid close to $300 a night so i was very disappointed overall. I wouldn't come back for sure

It’s a terrible hotel I hate it Everything in the hotel was garbage I hate the hotel Supposed be All Include It’s not Lots of surprise 😡

The property is ok. It's pretty old. They need new beds and ac units, mine made so much noise i couldn't hear myself think at times

Km. 1.5 Carretera a Puerto Juarez Cancun QROO

Hotel highlights

  • Free WiFi in public areas
  • Free uncovered self parking
  • Onsite dining
  • Private beach

El Meco Archaeological Site is a short stroll from All Ritmo Cancun Resort & Water Park, and other popular attractions like Gran Puerto Pier are within a couple of miles (3 km). This 155-room, 3.5-star resort has 2 outdoor pools along with a private beach and a free water park.


Dining

There are ample dining options with 4 onsite restaurants, including El Palmar, which has ocean views.


Rooms

The 155 individually decorated rooms feature 2 bathrooms. Guests can expect to find 32-inch TVs with cable channels. Minibars, coffee makers, and ceiling fans are also standard.


Property features

All Ritmo Cancun Resort & Water Park features a private beach, 2 outdoor pools, and a free water park. There's free parking, and a shuttle from the hotel to the airport (available 24 hours) for MXN 760 per vehicle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive resort include karaoke, a children's pool, and a gym.

Room options

Standard Room

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite, Sea View

2 Double Beds | 1 King Bed | Sleeps 5

Studio Supreme

1 King Bed | Sleeps 3

Garden View

1 Queen Bed | Sleeps 3

Guest reviews for All Ritmo Cancun Resort & Water Park

Everyone (39) Couples (7) Business (1) Family (29)
1
Family Family with small children

I wish I could give negative stars, this was the top 2 worst hotels I’ve ever stayed in. From the rooms, to the food, to the alcohol, to the water park being closed so early, literally everything was wrong about this hotel, I wish I could’ve gotten my money back because I would’ve rather stayed in a hostel or a motel, there atleast you know what you paid for, I wasted my time buying all inclusive for my family and it was a complete waste of money. Thank God we only stayed there one night because anything more would just be torture! Next time I’ll listen to reviews and stay away especially when I’m staying with a family and children.

By on Aug 22, 2021

Review comment responded on Aug 22, 2021

We´re sorry you couldn´t enjoy your stay with us, we trying to improve everyday to offer a good service despite the property.

1
Family

Never ever will stay at this property I been to Cancun 10-12 times different resort this is worse stay ever in Cancun

By on Aug 20, 2021

Review comment responded on Aug 21, 2021

We are very shocked about this review, however we still appreciate honest comments. Regards

3
Family

Misunderstanding regarding payment was a disappointment. The hotel received our pay but claimed they didn’t and until we proved with THEIR statement, wanted us to repay everything.

By on Aug 2, 2021

Review comment responded on Aug 6, 2021

Can you provide us more information about this matter?

4
Partner Couples

Our room was in front of the beach. The scenery was amazing!!!

By on Jul 19, 2021

Review comment responded on Jul 19, 2021

We are very happy you loved your stay. Thank you for your feedback. Regards

5
Everyone

This is an awesome hotel if you are coming with kids. Nice and big swimming pool, waterpark, shallow water in the sea. The guy at the reception noticed that I traveled alone with two kids and gave me FREE room upgrade. We received an awesome room with the ocean view. All personnel been so helpful and nice. Any questions I had always were answered, any help I needed was provided. I hardly recommend this hotel to families with kids and I’m sure I will be back.

By on Jul 7, 2021

Review comment responded on Jul 8, 2021

Thank you so much for your feedback and comments, we are glad that your experience was awesome. Hopefully we will see you soon. Regards!

5
Everyone

By on May 3, 2021

Review comment responded on May 15, 2021

We apreciate your comments, thank you

5
Family

The stuff is amazing, food is ok. But the place round down and old. The water park needs to be take caring of its old and dusty. So as the main pool. You can see dust coming from the metal and going in to the water.

By on Apr 25, 2021

Review comment responded on Apr 25, 2021

We appreciate your feedback, we will work on our opportunity areas. Thank you.

1
Family Family with small children

Water park is located across the road. Waterpark flooring is concrete and chipped big potholes are everywhere. It was not safe for my kids to play in it. Food buffet did not have any vegetables or fruits. Manager told me to ask cooks if they have any vegetables. 2 out 3 pool jetpools did not work. I do not recommend this hotel

By on Apr 23, 2021

Review comment responded on Apr 24, 2021

We are sorry you feel this way about the hotel, we are working in improve our facilities. We appreciate your feedback.

1
Everyone

By on Dec 14, 2020

Review comment responded on Dec 17, 2020

Hello, we appreciate your comments and your feedback. Best regards!

5
Partner Couples

This place is absolutely amazing. It is away from the busy part of Cancun so it’s much quieter and more relaxing than being in the city center. The staff is amazing, always there to answer every question and makes sure you’re aware of things going on around the area as well as places to visit while in the area. Food was always fresh and different at every meal of the day. Beach was always clean and beautiful.

By , from Ankeny on Nov 23, 2020

Review comment responded on Nov 23, 2020

Hello Mr. Overhake, We are so happy to hear that your experience with us was plecent, and also we would like to thank you for taking the time to share your comments. Im glad that you enjoy te resort and our staff. And hopefully you give us the opportunity to serve you again. Warm regards!

All Ritmo Cancun Resort & Water Park

Km. 1.5 Carretera a Puerto Juarez, Cancun, QROO 77500
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