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Recent guest reviews

This is a hotel in great need of renovations. Bathrooms were in very poor condition in both the two rooms we tried.Breakfast was supposed to be included but there was no breakfast!

More like a 2 star property. Bad smell in hallways and room. Bed comfortable & Bathroom clean.

Definitely a dingy, not well kept up hotel. My room was "nonsmoking" but clearly had hosted people who smoked as the room smelled fairly badly. It was a struggle to get extra blankets, as supply was short and they only had on person working in the evening. One of the doors to the outside opened without needing any sort of key card, it was clearly broken. I considered making another reservation and changing hotels.

I expected the property to be in better condition this bring a Best Western Plus. The property looks a bit run down

Check-in was easy but the rooms were really, really dirty. The bathroom had leak in the toilet. I stayed for 3 nights and there were no room service at all. The breakfast was just coffee and cereal. They claim they serve breakfast, but it’s horrible. It was waste of money. Stay away from this hotel. I will never stay at this hotel again.

Loved the pool over a hot weather weekend. Didn't like the coffee.

First room we got smelt terrible of smoke. They moved us to another room where the ceiling in the bathroom was peeling, around the shower and floor area it was in need of repairs. For the amount we paid for this room it wasn't very nice.

How close it was to the thruway was the only nice thing about this hotel!!

Was clean and quite Very clean most of the staff friendly

Hotel was clean and up to date, most of the staff spoke very little English. Overall it was ok, nothing to write home about.

Everything was good except the customer service. The lady that checked me I. Was rude and unprofessional

.Clean room excellent facilities and common area Would stay there again as it is close to all attractions.

The room was clean, bed was comfy and breakfast was good. Had a great stay!

It was clean and quiet. I was somewhat taken aback by the fact that upon checkout, I could not get a receipt. I was informed that because I booked through Orbitz I would have to use that one. Really? That's an absurdity

Older property on the exterior, rooms area updated. Great staff and clean property. Only issue was the sofa bed I the room very thin matters and uncomfortable. They have a nice outdoor pool and good free breakfast. There is a bar a d grill next door that has great wings and bar food. Overall I will stay here again on my next trip .

Clean, immensely comfortable bed, quiet, super accessible to our cross-country route. Perfect stop off for a night on the road.

Trashy.. Run down. Homeless.. not near the Galleria.. and the Galleria is not like most "Galleries"

A budget hotel that punches well above its weight. The double room was spacious and clean. The staff are excellent and my thanks go out to Crystal who is a credit to the hotel. Breakfast is ample with a good selection that should satisfy most people. A lick of paint here and there wouldn't go amiss but that is really being picky. You must try the Buffalo bar next door. The wings are fantastic!

Dingens St Buffalo NY

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Best Western Plus Galleria Inn & Suites is located within a few miles (5 km) of Cazenovia Park and Charles E. Burchfield Nature and Art Center. This 109-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6:30 AM to 9:30 AM.


Rooms

Best Western Plus Galleria Inn & Suites's 109 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect to find free WiFi and TVs with cable channels. Other amenities include free local calls, hair dryers, and ironing boards.


Property features

Best Western Plus Galleria Inn & Suites features a gym, free WiFi in public areas, and a meeting room. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.

Room options

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Standard Room, 1 Queen Bed, Accessible, Bathtub

1 Queen Bed | Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

1 Queen Bed | Sleeps 2

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only;with Sofabed)

1 King Bed | Sleeps 4

Guest reviews for Best Western Plus Galleria Inn & Suites

Everyone (12) Couples (5) Family (12)
2
Family

This is a hotel in great need of renovations. Bathrooms were in very poor condition in both the two rooms we tried.Breakfast was supposed to be included but there was no breakfast!

By on Aug 17, 2021

Review comment responded on Aug 18, 2021

Thank you for taking the time to share your experience. Please know your feedback is important to us. We want to make sure your stay is enjoyable. I apologize you were not able to get breakfast, a limited breakfast is provided each morning. Your feedback helps us to make improvements for future guests. I hope you can accept our deepest apologies and we may have the opportunity to change your perception of our hotel and amenities on a future stay.

3
Family with small children

More like a 2 star property. Bad smell in hallways and room. Bed comfortable & Bathroom clean.

By on Jul 14, 2021

2
Everyone

Definitely a dingy, not well kept up hotel. My room was "nonsmoking" but clearly had hosted people who smoked as the room smelled fairly badly. It was a struggle to get extra blankets, as supply was short and they only had on person working in the evening. One of the doors to the outside opened without needing any sort of key card, it was clearly broken. I considered making another reservation and changing hotels.

By on Jul 5, 2021

Review comment responded on Jul 7, 2021

We appreciate you taking the time to leave a review and address the issues you experienced. I'm truly sorry for any inconvenience this may have caused to you. I have discussed this with maintenance and housekeeping so we may avoid these issues for future guests. We continue to use our guests feedback to make improvements. I hope we may have the chance to provide you with a superior stay in the future.

3
Family with small children

I expected the property to be in better condition this bring a Best Western Plus. The property looks a bit run down

By on Jul 4, 2021

1
Family Friends Business Business

Check-in was easy but the rooms were really, really dirty. The bathroom had leak in the toilet. I stayed for 3 nights and there were no room service at all. The breakfast was just coffee and cereal. They claim they serve breakfast, but it’s horrible. It was waste of money. Stay away from this hotel. I will never stay at this hotel again.

By on Jun 16, 2021

Review comment responded on Jun 21, 2021

Thank you for taking the time to let us know about your recent stay. I'm truly sorry to hear about your experience. Your satisfaction is important to us, we will be using your feedback to make improvements for future. I hope you can accept our apology and that we may have the chance to accommodate you on a future stay.

4
Family

Loved the pool over a hot weather weekend. Didn't like the coffee.

By on Jun 6, 2021

1
Partner Couples

First room we got smelt terrible of smoke. They moved us to another room where the ceiling in the bathroom was peeling, around the shower and floor area it was in need of repairs. For the amount we paid for this room it wasn't very nice.

By on May 8, 2021

Review comment responded on May 9, 2021

Thank you for taking the time to let us know about your stay. I'm truly sorry to hear we did not meet your expectations. We will be using the feedback you gave us to implement improvements for future guests. I hope you will accept our deepest apologies, and that we may have the chance to better accommodate you on a future stay.

1
Family Family

How close it was to the thruway was the only nice thing about this hotel!!

By on Apr 19, 2021

Review comment responded on Apr 20, 2021

We appreciate you taking the time to let us know about your stay. If you're ever experiencing any issues, please do not hesitate to let us know. Your satisfaction is our utmost priority. I hope we may have the chance to better accommodate you on a future stay.

5
Business Business

Was clean and quite Very clean most of the staff friendly

By on Mar 2, 2021

Review comment responded on Mar 3, 2021

Thank you for taking the time to leave us a review. We're so glad you enjoyed your stay! We hope to see you on your next trip to the area :)

5
Everyone

By on Oct 5, 2020

Review comment responded on Oct 6, 2020

We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

Best Western Plus Galleria Inn & Suites

601 Dingens St, Buffalo, NY 14206
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