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Recent guest reviews

Pleasantly surprised

there were people living in the hotel. The room next door hosted a party and even prostitution and people were smoking and sleeping in the hallway until 4:30sm. When i called the front desk the night attendant said security had checked and everything was fine. The hotel management ignored my alerts. The room was extremely run down with tears in the wallpaper and carpet and it lingered of stale cigarettes. I would never recommend this hotel to anyone.

Not the greatest front desk- rude

Front desk clerk was extremely courteous and professional.. Breakfast staff were very attentive and welcoming. A guest had a loud speaker in the pool area, and it was very disturbing to me and my family... We left the pool, and our kids weren't too happy that they couldn't enjoy the amenities of the hotel.

Very dirty room. People running and yelling in the hallways all hours of the night.

There was a large group of children having a huge party at 1:00 in the morning, yelling, screaming, playing loud music, running down the halls, banging loudly on doors. It was extremely obnoxious and we couldn’t sleep. I don’t know where their parents were but they obviously weren’t being supervised.

Nice

The check in agent was very nice but the room had we spiked stains in the carpet that I stepped in,, very gross.

I want my refund I never checked in I need it asap

room was very dirty - stains on furniture not cleaner bathtub leaked

Toilet malfunction. Dirty. Poor quality food for breakfast.

First appearances, it’s a very nice hotel. We got in late and we’re greeted by a friendly receptionist. However, I called ahead to ask for a crib to be in my room. It wasn’t there and it took a half hour and two calls for it to be delivered. The next morning we went to the pool. The room was very clean but the pool itself was dirty. There were no towels so when we called, we were told they’d be delivered right away but again it took about a half hour. The breakfast was very good - well stocked and clean even during a busy time.

The Location wasn't the best. Many truck drivers were staying there.

Staff was very nice..went out of there way to make sure we were happy .

It was overall great! Just unfortunate that our hair dryer wasn't working. I turned it on and it seemed to have been burning out. It made a rattling loud and then shut off in a small cloud of smoke after 2 min of being on. I was in a rush and couldn't call it in or stop by the front. Again, everything else was awesome!

Westgate Dr. Brockton MA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Holiday Inn Express Brockton - Boston, an IHG Hotel is located within a mile (2 km) of Fuller Craft Museum and Brockton Fire Museum. This 122-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour gym.


Dining

Free buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.


Rooms

Holiday Inn Express Brockton - Boston, an IHG Hotel's 122 rooms provide microwaves, refrigerators, and coffee makers. 27-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Free local calls, safes, and ironing boards are also standard.


Property features

At Holiday Inn Express Brockton - Boston, an IHG Hotel, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, Non Smoking

1 Double Bed | 1 King Bed | Sleeps 2

Room, 1 Queen Bed, Accessible, Non Smoking (Hearing, Mobility, Bathtub)

1 Queen Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Mobility, Bathtub)

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking (Leisure)

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Express Brockton - Boston, an IHG Hotel

Everyone (21) Couples (1) Family (11)
5
Family

Pleasantly surprised

By on Nov 21, 2021

Review comment responded on Nov 23, 2021

Thank you for your review!

1
Business Business

there were people living in the hotel. The room next door hosted a party and even prostitution and people were smoking and sleeping in the hallway until 4:30sm. When i called the front desk the night attendant said security had checked and everything was fine. The hotel management ignored my alerts. The room was extremely run down with tears in the wallpaper and carpet and it lingered of stale cigarettes. I would never recommend this hotel to anyone.

By on Sep 28, 2021

Review comment responded on Oct 1, 2021

Dear Allison, Thank you for sharing your opinion with us. Surprise to hear our overnight security went to check on your concerns and did not found anything related to your notification, we are extremely careful and do reinforce quiet policy past 10 pm main reason to have a security on premises is to patrol for non registered guest and loud music or noise in general. On the other side of you comments as an IHG property we take pride in human trafficking and prostitution prevention so rest assure that we would continue to do our best to the best wellbeing of our guest and associates. Please accept my apologies for the inconvenience. All the best,

2
Business Business

Not the greatest front desk- rude

By on Aug 26, 2021

Review comment responded on Sep 1, 2021

Dear Norme, Thank you for sharing your opinion with us. Please accept my apologies for the inconvenience and rest assure that we would be coaching our team in order to do better in the future. We look for an opportunity to make things better for you soon. All the best,

3
Family

Front desk clerk was extremely courteous and professional.. Breakfast staff were very attentive and welcoming. A guest had a loud speaker in the pool area, and it was very disturbing to me and my family... We left the pool, and our kids weren't too happy that they couldn't enjoy the amenities of the hotel.

By on Jul 26, 2021

Review comment responded on Aug 4, 2021

Dear Anonymous, Thank you fir sharing your opinion with us. I’m glad to hear our staff made it right for you, please inform the hotel staff in the future whenever another guest disturb your stay so we can proactively and efficiently address your concerns. We hope for an opportunity to make it better for you and your family. All the best,

2
Everyone

Very dirty room. People running and yelling in the hallways all hours of the night.

By on Jul 11, 2021

Review comment responded on Jul 12, 2021

Dear Anonymous, Thank you for sharing your brief opinion with us. That doesn’t sound like us, rest assure that we would continue to monitor the floors closely with our overnight security agents to ensure this was an isolated issue. Our housekeeping team works very hard daily to deliver excellent service and rest assure that we would continue to put all our efforts to offer an spotless environment. Thank you & all the best,

2
Family

There was a large group of children having a huge party at 1:00 in the morning, yelling, screaming, playing loud music, running down the halls, banging loudly on doors. It was extremely obnoxious and we couldn’t sleep. I don’t know where their parents were but they obviously weren’t being supervised.

By on Jun 13, 2021

Review comment responded on Jun 18, 2021

Dear Anonymous, Thank you for taking the time to share your feedback. Please accept my sincere apologies for the inconvenience and noise caused by others during your visit. Rest assure that we would continue to be vigilant during group night to ensure the comfort of all our guest. Thank you and hope to see you soon for a better experience. All the best,

5
Everyone

Nice

By on Jun 8, 2021

Review comment responded on Jun 8, 2021

Dear Anonymous, Thank you so much for your generous rating. We truly appreciate you & look forward to your next visit. All the best,

5
Everyone

By on Apr 8, 2021

Review comment responded on Apr 18, 2021

Dear Anonymous, Thank you so much for your generous rating. We appreciate your support and look forward to seeing you again soon. All the best,

4
Family

The check in agent was very nice but the room had we spiked stains in the carpet that I stepped in,, very gross.

By , from Chattanooga on Jan 11, 2021

Review comment responded on Jan 16, 2021

Dear Sasha, Thank you for taking the time to share your opinion with us. Please accept my sincere apologies for the inconvenience, rest assure that we would make the necessary adjustments to ensure this was an isolated issue. We look forward to an opportunity to make it better for you whenever your travels brings you back to the Brockton area. Thank you.

1
Everyone

I want my refund I never checked in I need it asap

By , from Brockton ma on Aug 23, 2020

Review comment responded on Aug 24, 2020

Dear Holidayinn, Please contact Expedia the o discuss details of your cancellation if any or any policy or restrictions attached to your booking. All the best,

Holiday Inn Express Brockton - Boston, an IHG Hotel

405 Westgate Dr., Brockton, MA 02301
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