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Recent guest reviews

The room was not clean, and very hot. No air conditioning.

They are doing renovations . Chose the wrong hotel. It needs a huge renovation!!!!!!!

Property is showing its age; carpeting worn; sink in room missing stopper and a ring dropped into the sink would be lost.

Very friendly Staffs. Room was okay but not a clean. I was not expecting a cristal clean room as this hotel is not a five star fancy hotel but I was a little bit disappointed.

Breakfast included a variety of options, location was convenient.

Very well maintained propert. Cleaning service is great. We were disappointed to find out the hourly shuttle service to Rockville Metro has been discontinued. Using a taxi for reimbursement is not the same and does not cover departure. Staff is very friendly and responsive.

The lifeguard at the pool was extremely vigilant and professional, The gentleman working the front desk was very friendly, fast and polite. The room was very clean.

This was the most disgusting hotel I have ever stayed in. There was mold on the showerhead, cockroaches in the bathroom, walls were paper thin and the staff could care less. I am shocked this place is still in business. Do yourself a favor and stay far, far away from this hotel.

Location was great for us. The room was clean. But the building was a little noisy... Doors closing sounded like slams, hallway nose very audible in the room. It was adequate for our one night stay.

Overall my family and I are satisfied with our stsy at this hotel. The only complaint I have is the fact that the pool isn't functional. We were really looking forward to that. This location will still be our choice next time.

Lobby updated and comfortable. Excellent breakfast service

The location was ideal. The facilities surpassed our expectations. The staff were very friendly. Best Western will be my first choice for any repeat visits.

Great breakfast, free parking, fitness center, helpful staff! Any issues I had during the stay were handled by the staff.

The ladies at the check in/out counter were friendly. The morning shuttle driver eas friendly and very helpful

Thermostat didn't work, roach in bathroom. Upon check in I was upgraded to a suite which was very kind, but the AC didn't work so it was a sauna and I didn't figure out until the second night that if I turned the heat/cool and fan completely off, it was the only way for the room to be comfortable. Renovation seems to be underway. The hallways were nice and held promise. . .but the rooms themselves left a lot to be desired.

W Montgomery Avenue Rockville MD

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Best Western Plus Rockville Hotel & Suites places you within 2 miles (3 km) of popular sights like Beall-Dawson Historic House Museum and Stone Street Medical Museum. This 164-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Free on-the-go breakfast is served each morning from 6:30 AM to 10 AM.


Rooms

All 164 rooms feature microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and safes are other standard amenities.


Property features

At Best Western Plus Rockville Hotel & Suites, guests have access to a fitness center, free WiFi in public areas, and conference space. You can take advantage of free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and express check-in.

Room options

Executive Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 4

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 4

Standard Room, 2 Double Beds, Accessible, Bathtub

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Rockville Hotel & Suites

Everyone (17) Couples (4) Family (11)
2
Family with small children Family

The room was not clean, and very hot. No air conditioning.

By on Apr 1, 2021

Review comment responded on Apr 6, 2021

Thank you for the review of your stay with us. We appreciate our guests who have stayed with us during our renovations. The AC has been repaired since your stay. We hope you will stay with us again when you are in our area.

4
Everyone

By on Oct 15, 2020

Review comment responded on Oct 17, 2020

Thank you for your feedback. We look forward to your next visit. Thank you!!

1
Business Business

They are doing renovations . Chose the wrong hotel. It needs a huge renovation!!!!!!!

By on Aug 14, 2020

Review comment responded on Aug 15, 2020

I regret to know that the renovations have posed an inconvenience. While we are excited about the updates being made to our wonderful property, every effort has been made to minimize the impact to guest. This includes no work being done during the weekend so that our more leisure focused travelers can comfortably sleep in. We would love to discuss the specifics on how you were effected so that we can make adjustments for all guest. Thank you for taking the time to inform us of your experience.

4
Everyone

By on Mar 2, 2020

4
Partner Couples Family

Property is showing its age; carpeting worn; sink in room missing stopper and a ring dropped into the sink would be lost.

By on Feb 25, 2020

Review comment responded on Feb 27, 2020

All feedback is appreciated, and we value your input. Maintaining our facilities is one of our highest priorities, and we will share your concerns with our maintenance team. We wish you all the best, and we hope to be able to serve you again at a later date so that we can show you an even better experience.

4
Family Business Business

Very friendly Staffs. Room was okay but not a clean. I was not expecting a cristal clean room as this hotel is not a five star fancy hotel but I was a little bit disappointed.

By on Nov 27, 2019

Review comment responded on Jan 2, 2020

Dear Sue, Thanks for choosing our hotel! We hope to welcome you back again soon!

4
Partner Couples Family

Breakfast included a variety of options, location was convenient.

By on Nov 11, 2019

5
Partner Couples Family

Very well maintained propert. Cleaning service is great. We were disappointed to find out the hourly shuttle service to Rockville Metro has been discontinued. Using a taxi for reimbursement is not the same and does not cover departure. Staff is very friendly and responsive.

By on Oct 7, 2019

4
Everyone

By on Aug 9, 2019

3
Family

The lifeguard at the pool was extremely vigilant and professional, The gentleman working the front desk was very friendly, fast and polite. The room was very clean.

By on Jun 19, 2019

Best Western Plus Rockville Hotel & Suites

1251 W Montgomery Avenue, Rockville, MD 20850
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